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January 2024 by Hope Cofield- Brooks
The Hispanic security guard has good mannerism she’s always welcoming she’s the best
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November 2023 by Howard Dyer
Customer representative was very polite and knowledgeable of my business transaction.
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September 2023 by Jude P.
Usually I would conduct a currency exchange in the city. However, I found this location conveniently in Brooklyn my objective was to exchange €120 which is equivalent to US$129.40 Initially he was prepared to return to me US$111.00. He then said, he'll do me a favor. And offered to return to me US $114.00 instead.He then question if I can read and write ? I calmly responded that's an insulting question. He then requested for me to leave him a review? So it's only right that I oblige. Disappointingly unprofessional experience.
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August 2023 by A will
This chase is ABSOLUTELY HORRIBLE. The security guard woman has better interpersonal skills than the chase workers here. The lady who's name starts with a K was leaning against that wall. Ask her a question about opening an account, and it was literally like I was a bother. Mind you, this is at 3pm. So I asked her, if she is ok? And her reply is that she is just sleepy. Huh? At 3pm? Sooo unprofessional! I left and went to chase on Flatbush and Church ave, and was handled 100000% better. The entire process took 20 mins. And very professional. STAY AWAY FROM THIS BRANCH AT ALL COST!
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June 2023 by Christine Wiley
Staff is always courteous, clean environment and minimal time waiting for service.
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March 2023 by Aziza Aminova
Horrible customer services and lider by name Diana is very rude and not assisting
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February 2023 by Rudy D.
I went to get a money order and the teller was extremely rude for no reason. She wouldn't project her voice so when I asked her to repeat what she said it was always repeated with an attitude. She made it seem like I inconvenienced her job as a teller by asking her to do a simple request. This is why I usually do my banking on the app because I don't have to deal with horrible customer service.
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January 2023 by Honey Beige
1-2hr waits to speak to a teller…. Not enough bankers at this location.
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June 2022 by Arieh Marks
Not sure why all the bad reviews. Been useing this bank for over 5 years. Very polite, reasonably fast service.
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April 2022 by Andy Bae
Nasty short hair lady. The worst service ever. I won’t come here anymore.
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February 2022 by Alex B
A line of 20 customers and one teller available …. Unbelievable
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November 2021 by Timmy J.
They refuse to take rolls of coins..its a BANK I reminded the"WOKE" Teller. A manager said you can b ring coin rolls on Fridays otherwise they wont let you cash in already rolled coins. Thats some REAL customer service right!!!
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August 2021 by Lada Woods
Terrible customer service. Bank closes at 5pm. I entered the bank at 4:45 pm and was refused to be given access to my safe deposit box to obtain my passport which I needed today ASAP. While the teller was very nice and accommodating, employee named Megan (manager?) made a decision not to serve bank’s customers without any prior notice of early closing. Bad. You shouldn’t be serving customers.
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May 2021 by Yudi Gruenberg
The lady tellerWas very rude and was blaming me forShe had a very nasty attitude(trying to ask for a simple thing to do )She said that I want her to lose her job ....And she will be thrown in the streets ....Who talks this way to a customer??Very very strange experienceNot recommend at all .........Standing next to me was to gentlemanThat tride to deposit a check and cash it with out a" I D "And the" super nice " lady found a way to help them cash it( with out l of course loosing her job)
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May 2021 by Breindy Gottlieb
Super super rude stuffTry to avoid this branch
