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February 2024 by BAYBAY Graham
Chase bank on Dekalb and Bedford is their best branch trust me I love that bank courteous friendly eager to help.
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January 2024 by Eva Junquera
I was seen right away at the time of my appointment. Brandy was incredibly helpful and was able to quickly resolve something I had been trying to do for weeks over the phone. Great experience.
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January 2024 by Mazie “Maymay” McDowell
No phone no to call
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January 2024 by Taylor Mitchum
This branch location is adequate at best. The atmosphere is sterile and not welcoming. It need some serious attention from corporate. This is not a good representation of Chase. I hope this location improves. It does work for a pinch.
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January 2024 by Laura Crosta
Worst customer service for business costumers. Bad attitudes. They do not care at all about keeping costumers. They do nothing to help
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November 2023 by Arelys Soto
Great experience in this branch located in Graham. The Bank Officer called Maribel Cruz was so nice and explain everything with details. Help me to recover passwords and everything, excellent service. Ask for her if you latino she speaks spanish too. La señora Maribel Cruz habla español y puede ayudarte.
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October 2023 by Rey Tirado
They're services is outstanding ? ?
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September 2023 by Bam Cor
Staff are very friendly. I love it
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May 2023 by Robert Evans
Good staff, always clean
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May 2023 by Sara Y.
I don't like the Brunch teller (ladies) so much, she yelled my name outloud I don't think they're supposed to. Each name has to be unknown esp at the Bank. Naomi should be more manners in order to customers should be Comfortable. I called the Customer Support but they connected to the Wrong dep and they didn't know where to connect to after that this is also Not trained at all. i don't like coming at this location at all, too bad. Please don't use the teller here.
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April 2023 by Jervane Fenty
The Bankers, don’t accommodate the hearing impaired Or seniors. It’s the worst. They sure take their money
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November 2022 by Edna Johnson
The employee was very helpful with my Chase app,
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August 2022 by Roam C
I had a very disappointing experience at the branch located on 12 Graham Avenue. We arrived at the set appointment time to a very long line. When we were finally able to speak to the front of house person, we were told that we were to late and needed to reschedule this appointment with Banker Maribel Cruz which I made 2 weeks in advance. We then asked if anyone else was available and was told to leave our information so that we will be called back for an appointment. When we passed by Maribel Cruz’ desk, she had no customers and was googling “how to secure her LinkedIn profile” Just imagine how we felt to see a Banker that had told us she was “too busy” just surfing the Internet casually while on the job. This is very unfortunate. I was excited to open my first business account with a bank that had such high rapport but turns out they have such terrible customer service. I can’t TWO MORE WEEKS just to give someone my hard earned money. Looking for alternatives.
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August 2022 by Talya Barrett
Because of all the negative reviews about the lack of feeling safe in this bank. I will not be going to this location. Do better Chase.
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August 2022 by Marc Mass
This bank holds you up for as long as they can if you are black and cashing a check.
