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November 2023 by Lynn Somma
WATCH YOUR BACK AND WALLET. MY PARENTS WERE CLIENTS FOR YEARS WHEN SHE STARTED OUT IN BROOKLYN AND WAS NASTY TO MY MOM RECENTLY BECAUSE MY MOM WAS ASKING QUESTIONS REGARDING HER POLICY. BEING THAT MY PARENTS WERE CLIENTS FOR 25 PLUS YEARS MY MOTHER SHOULD HAVE BEEN DEALT WITH DIFFERENTLY. I CANCELLED THE POLICY AND A CHECK THAT WAS NOT SUPPOSED TO BE DEPOSITED AFTER LEAVING A VOICEMAIL WAS CASHED AND I HAD TO GET CORPORATE FROM ALLSTATE INVOLVED! I WILL NEVER USE ALLSTATE AGAIN OR THIS AGENCY! NASTY NASTY PEOPLE!!!!!
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June 2023 by Edward Clark
I am mostly satisfied with the performance of your company
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July 2022 by valentino dambrosi
Excellent and prompt service
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January 2022 by Kristina Pietri
Very poor customer service, Very rude the rep got frustrated with me and my questions I was asking. She was banging something on her desk and I told her I was going to come up to the office and she asked if I was threatening her. I went up to the office thinking they can explain to me in person and they wouldn’t let me in the office they said because of covid , they opened the door maybe two or three inches and they were not understanding my question . When the conversation was over the rep slammed the door in my face. Very nasty people, this not the first time I have experienced rude and nasty behavior with agents office. Whoever wrote good reviews must be family members
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October 2021 by Craig Caruso
The best! Really. Awesome rates and awesome customer service. The people here are the best and when I was in an insurance jam they helped me out!
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April 2021 by Christina Nappi
Great family owned agency! Makes insurance something I don’t have to worry about because I know they take care of their clients. Make sure to support small businesses and use your local professionals like the DeSimone Agency.
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April 2021 by XYZ
Absolutely the worst customer service, lacking knowledge and any skills whatsoever, the most unprofessional group of people I ever had to deal with, AVOID at all cost, 1 star is too much. They are a potpourri of misinformation.
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September 2020 by Marjorie Clifford
I had a car accident & my carrier was Geico, the person that blew the stop sign was with Allstate. Unfortunately The Allstate agent they gave me was Keith Weschler, he was one of the nastiest people I’ve ever had to deal with!!! I’ve never been through this before thank God so I didn’t understand what I Needed to do.He wouldn’t return phone calls, answer questions etc my body shop called him 12 times & he never returned his calls either! I decided to try my luck & call an Allstate agent named Christina DeSimone ( who is now my angel) she went out of her way to answer my questions & actually called me back( mind you she had nothing to do with this case) she was kind courteous & a very caring human being! If anyone is looking for an insurance company I HIGHLY RECOMMEND CHRISTINA DESIMONE from Allstate! This is the type of person you want on your side when things are going bad!!!! Christina I just wanted to thank you again!!! Have a wonderful weekend!!!
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March 2020 by William Nessanbaum
Didn't have any actual business with this agent... Using her address was the only way to get the picture of the microwave tower next door up to the Google servers.
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December 2019 by Adelicia Moses
Very helpful and patient staff
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December 2019 by Judith Aguilar
(Translated by Google) Excellent insurance service, employees always very kind, seek the best for their customers, take the time to listen and have a great patience.(Original)Excelente servicio de seguros, las empleadas siempre muy amables, buscan lo mejor para sus clientes,se toman el tiempo para escuchar y tienen una gran paciencia.
