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February 2024 by Julia Khodjaeva
Very professional and very polite. Personal banker Inna helped me open savings account and explain how it works. All staff were great on Saturday and welcoming. I would give 100 stars if I could. Excellent service and no appointment is required.
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February 2024 by Eat_pray_love
Albert the teller helped me a lot in returning my money. He is a polite, professional, and a wonderful worker!
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February 2024 by Alex Nazar
Best service , all branches !
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December 2023 by Law Office
My question is for the branch manager: Are there no openings at the post office?Lack of Management skills and super slow tellers.
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December 2023 by Oleg M
I like to visit my branch on Sheepshead Bay. All staff are very friendly and professional, especially Ilya Albert, Gregory. They are open to help anytime
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November 2023 by Bj Xavier Athill
This is the worst bank I ever experienced Albert has cause the most problems for me and lied about things for no reason making my banking experience very difficult. Very inconvenient and dissatisfied with this customer service
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September 2023 by Matt
Maybe the worst bank branch in the world, there are very few employees and they are reluctant to answer questions
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April 2023 by Oleg Smirnov
Went to this branch today to withdraw money. Bank teller declined to perform this transaction without a secondary form of identification (foreign passport) despite holding my valid NYC driver’s license and my debit card in her hands. Went to talk to a manger (Raisa) who said there is nothing she can do to help and threatened to call the police if I refuse to leave the branch. I attempted to talk to her peacefully before becoming more and more agitated from her inability to listen to my questions or even attempting to help. Avoid this place and attend to your banking needs in a different branch (I prefer Kings Highway). Absolutely terrible experience and total lack of common sense.
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January 2023 by Libby Falcon
I am writing this review for Albert Turchaninov. I would like to inform you that I just had a pleasure with working with Albert. Albert was enormously patient and kind as well as informative. I had a wonderful time visiting this branch. Thank you Raisa for keeping a lovely staff.This is from Libby Falcon and Lorraine Lester a long time client.
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December 2022 by Svetlana Safonova
Excellent Branch Staff. Always help you with everything and every transaction is always pleasant. Thank you Albert Turchaninov for your wonderful help and free notary service. Wishing everyone happy holidays!!
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December 2022 by Marina Sokolovsky
I’d like to thank one of City bank Sheepsheadbay branch employees Albert Turchaninov for excellent service he is providing during my visits to branch. I’m Seepsheadbay branch customer over 25 years. I’m grateful to Mr. Turchaninov for his professionalism knowledge and ability give menecessary information about my options in Ci ti Certificate of deposits. I have always been pleased with the service at this branch. Albert Turchaninov is a great addition to branch stuff and it is a pleasure to have such representative with excellent customer service skills like Mr. Turchaninov.Sincerely M. Sokolovsky
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December 2022 by Michael Savino
Albert Turchaninov thank you so much for all your help and your patience! Terrific customer service, much appreciated five stars
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November 2022 by Halyna Krutylko
I want to thank Albert and Citi bank staff for their excellent service. Especially Raisa for having a fantastic team. The branch always helps you when you require assistance. For example, with online banking and mobile device and other banking services. The service is excellent here. I am giving Albert and the Citi team here at this branch 10/10.
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August 2022 by Muhammad Saqib zafar
Me and my wife went there to open the saving account the level of professionalism in this place is extremely pathetic, the lady Luliia kamolv was dealing us like we are her personal assistant not customer, even she didn't ask us to sit and behaved like she owns the bank. When we asked them to speak with manager they said manager is on vocation and there is no supervisor in place, we left the place just because of behavior.This was my first time at Citi Bank and I can't even believe that they do have the staff like this. Banking is all about customer service if you can't provide the service then you should work somewhere else not in bank. I can't even believe that they have the staff like this in NY.Don’t go to this branch!!!!
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September 2021 by Beco Bajrovic
The level of professionalism in this place is extremely poor, the lady Inna was talking to me as I was a child and not a client. When I asked to speak to the branch manager, inna was able able to communicate with her, but I had to wait. She threatened for me to leave the bank or will call the poilce to forcefully remove me, then when I ask her to please give me the bank managers business card then she went outside to go smoke a cigarette. Very unprofessional and disrespectfulDon’t go to this branch!!!!
