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November 2023 by Don Orlando
BEWARERude staff. No customer service quality at all.Went in on Nov 13 8:35a to get keys made.Guy behind counter very condescending.A whole passive aggressive experience in this store. Read owners response?
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November 2023 by Dan D.
RUDE COUNTER MAN Went into this store to make keys on Nov 13 8:35 am. There is something wrong about the vibe in this place.If you want POOR RUDE service go here. I was the only customer in there. Hade to make copies of two keys. I said Good Morning and the shortish bald guy behind the counter looked right through me and looked away. Lady at register came and said what keys and I pointed to 2 on my key ring. She suggested I take the keys of the ring. I said sorry I didn't know I had to take them off the ring as I have never before been asked to do that when copying keys. Now Mr Rude finally looks at me and grabs the keys and I said ok I will take them off the ring. He mumbles something under his breath in a passive aggressive manner. I told him to give the keys back and I walked out.
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November 2023 by Nicolas Nahas
Great place to find some unique hardware that I could not find at Home Depot. Very friendly staff.
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October 2023 by Brandon T.
Have almost everything you'll need for small jobs around the house. The staff is always helpful as well, letting you know what you need to get a job done, or if they don't have what you should buy and don't push something that doesn't work. As a homeowner I appreciate this. I will say some things are a bit pricier than you could source elsewhere, for example laundry detergent; you could walk to the pharmacy next door and pay 30% less.
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October 2023 by TS Yong
Great selection of hardware and home improvement items, including smart devices. First place that I've found that can copy key fobs.Could be a little more organized, as well as friendly. Not that they're not, I think they're just used to their demographic that ask simple questions, as opposed to a trained engineer and practicing architect of 25+ years who also has a ton of hands-on shop experience, who's questions are markedly more involved.
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October 2023 by Gregory White
Went to get keys made. Friendly, quick and efficient service. Conveniently located.
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September 2023 by Kola Stone
Had to get a key fob made. It was fast and everyone was pleasant.
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August 2023 by M J
Excellent customer support. Unlike any of the other local hardware stores near me these guys really do spend time to answer questions and explain. Thanks again Carlos for patiently advising me and giving me the confidence to fix my kitchen sink!
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July 2023 by Lisa M.
As a landlady who lives out of state, it is very hard to find reliable people and business that you can call on at a minute notice. Please let me explain how Javier has been the best thing that has happened to me for years! He's changed locks at a minutes notice. He's been available to come to my house and walk me through things and.... AND the best part is that he's the most personable and gracious person that I can ask for. If you need a neighborhood hardware store that's honest, available and just genuinely the old tone business ethics and standards, this is your place.
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July 2023 by George A
javier is the man ! I was having issues plumbing an unconventional toilet and he was super helpful and macgyvered an inexpensive and sturdy solution. Such friendly and welcoming staff here - highly recommend !
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July 2023 by Devin George
Fantastic customer service. The entire staff is incredibly friendly and really know what they're talking about.
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June 2023 by dennis lopez
Knowledgeable, courteous, they have always had what I needed in stock.
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May 2023 by Karl Bock
My wife and I drop by all the time and everyone is always really helpful.
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March 2023 by Phillips Mitchell
I usually love ACE but this location is shady. They tried to charge me $10 more than the price of a drill. Showed them the price of the same drill at a nearby ACE on my phone and demanded that they charge me the lower price or I leave. They gave in, thankfully. Still won’t be coming back here after that bad experience.
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March 2023 by Emily Davis
Extremely friendly and helpful staff. They ordered in what I needed and helped me get things done in a timely manner. I will definitely be back to support for all my future needs
