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April 2024 by Avi Tapp
The front desk people are friendly, attentive, caring, and do their best. Most of the staff, including personal trainers, are the same. However, this location has a hard time holding on to personal trainers, and the personal trainers need to be more universally informed about nutrition, form, or developing personalized fitness plans. Although PT plans are sold in 30-minute increments, you don't get the same attention unless you pay for an hour. The men's locker room has broken tiles (including in the showers), the soap dispensers are more often empty than full, out of the three bathrooms in the men's locker room, there's always one of them that's out of order, The shower stalls look like they haven't been renovated in several years if not longer, and the lockers frequently have people putting locks on them preventing you from either using the locker or from opening the locker in addition to which many of the lockers are broken. So you need a thick enough lock to hold it. The worst part is that I waste a lot of time on the floor looking for weights because the weights are constantly messy and disorganized, and half of the staff, if not most, don't know the correct weight of the barbells as they vary, which makes it difficult to measure the proper reps.Oh, and I will update my review after management addresses these issues. They can look me up by my last name, as this is my home gym, and find my contact information on file to discuss further.
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April 2024 by Jean
For 29.99 month there’s one smith machine No Leg extensions machine & No hamstring machine….. come on guys do better smh
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April 2024 by Erika Q
They have some good staff here, but this gym is not well maintained at all! Machines are not up to date, and several are constantly out of order. The gym itself could also be cleaner.I try to overlook these issues because the classes and staff are pretty good. However, yesterday there was a drainage issue while I was in the shower. There was sewage and human waste on the floors in the bathroom of the women’s locker room and the shower drains were overflowing as well. Literal sewage was coming through the shower drains and it flooded the entire shower area! I had sewage/waste all over my feet and ankles and had to walk through it to get out of the shower.It really makes me consider whether I want to come back here.
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March 2024 by Gershon Riesenberg
Been here 4 years .. space staff and location are really great . Staff has been great !!The management changed around Sep last year and since then a lot of the important machines have been falling out service, and not being fixed. Been constantly checking in with progress and the answer is always” they just came,they are looking into it, they are seeing, this location is next on the list ect “ . It’s been over 3 months of no real functioning leg extension machine just to name one. Adjustment Caps are missing as well.So I’d check on what works before signing up.(Just updating, from a month-ish ago some more machines Have fallen out of service ( a weight machine and 2 treadmills ) … a staff member said new machines are coming in another month or 2, but was told that that would happen in Feb … so yea, place is a mess atm unfortunately. Not sure what to do
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March 2024 by Leivi Backman
I'm really disappointed about the new closing time at 7 pm. That was the only day I could make it there
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March 2024 by Lisa Coleman
The Crunch experience has been great. Depending on the time of day you work out, it can be a bit crowded. The front desk staff is helpful and friendly. I'm always greeted with a smile. I have to say the front desk manager, Faith, is awesome! I had some issues with membership, yet she helped me out. Forget the phone calls. If you have any issues, go see her, and she will help you out. Thanks Faith ?
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March 2024 by Myrtho Severe
Great location and staff ! And if you need an amazing trainer book with Bradley !
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March 2024 by Shuey Weisss
Do not even get me started. Sign up for this place and you’re there forever.
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March 2024 by Mm Gurkow
Place was awesome, vibes were lit, all in all wouldn't rather any other gym, the staff are nice too ?
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March 2024 by Allen Reede
I received a 3 day pass from another location in which crunch crown heights graciously allowed me to redeem my days there. I was greeted with nothing but positivity unlike previous gyms I've been to. The reason I decided to try crunch was because I knew they had a variety of equipment I needed to take my training to the next level. Besides that I was sold on camaraderie I witness between the members that were different race and religion, unlike in the world outside.
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March 2024 by STAN ELLE
Another place where they barely wanna work. They'll jip you out of a membership in a minute and play Helen Keller about it. A place called crunch with very little about equipment but I make it work and the 4th fl. Aerobics/stretch room is the best
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March 2024 by L Henry
I have been attending Zumba here for a few months. I LOVE the Sunday/Tuesday Zumba classes with Sherrod. I only joined because of him. The 2 stars is for the staff at the desk that don't seem to know much. Apparently the rules changed and they are being strict. A female worker said she couldn't give me a ticket for the 11:45am Zumba class. It was 11:37. She told me I was late, instructed me to check the app, & basically dismissed me. I checked the app & saw the start time was 11:45...like i said all along. I guess she should've checked the app. I couldn't get a ticket so the instructor didn't get credit. Since the rules have changed, interacting with the staff is more unpleasant. I try to keep my interactions brief...
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March 2024 by Prince Kwame
Crunch fitness is cool
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February 2024 by Miss Maya
It’s ridiculous that I receive a Crunch email every 2/3 months requesting feedback. It’s the same nonsense. The machines are inoperable, the place is often dirty and there are no paper towels to wipe off sweat with. What’s the point of the many wet wipe installations that appear to be barely used (especially on the first floor)? Not cost efficient at all. In the meantime when I asked for paper towel at the front desk, I was told they have no more. It would be good for higher management to take an overall assessment of the poor quality of this gym. I have been a member since they opened and it has certainly deteriorated. I ONLY come here because it’s close to my residence.
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February 2024 by Franca
Love my gym. The classes are extremely beneficial and have good variety. The lead trainer Devin has helped me make unbelievable progress. I’m shocked at my own strength every session because it’s so drastic from the last. I’m now the most confident i’ve been in years! Definitely recommend.
