Done is a home cleaning services marketplace founded by cleaners, believing a healthy home means healthy people and pets. It aims to deliver high-quality service by treating cleaners fairly and equitably, strengthening local economies by empowering a community of professional cleaners. Customers report that the booking process is easy and cleaners often show up on time and get straight to work. Many describe the service as great, wonderful, and thorough, with cleaners who are pleasant to work with. Some note the cleaners were very efficient and followed all instructions carefully, leading customers to subscribe for recurring service. The customer service experience is highlighted as the most responsive ever, with a live chat on the site that responds quickly at all hours. The company is also noted for planting trees. However, some experiences can feel rushed for the price, with occasional missed details like dust in corners or uncleaned outlets. In such cases, the company has provided a partial refund. Overall, for many it is a smooth experience, and customers state they will definitely use the service again, recommending it for deep or standard cleaning.
Dominique cleaned our apartment yesterday and did a wonderful and thorough job. I have hired many different cleaning services in the past and it’s always been hit or miss but we will definitely be hiring this service and Dominique again!
April 2023
Did a summer deep clean after getting back holiday. Really thorough and respectful.Services: Standard cleaning
September 2022
Very efficient. The most responsive customer service experience I've ever had. I'm very particular about my home and OCD about cleaning but they followed all of my instructions. I subscribed for a bi-weekly service after first cleaning. Also I like that the company plants trees.Services: Standard cleaning
