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April 2024 by Krystal Soto
Waiting as I write this review. Pharmacy is terrible!! Waiting 40+ minutes meanwhile I was told it will just take a few minutes for a simple medicine. Severely understaffed with people who simply do not care.
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December 2023 by Rezwan Rahman
I visited Walgreens/Duane Reade for a 12:30 covid vaccine and flu shot appointment. Unfortunately, the pharmacist made me wait for an additional 30 minutes. When I inquired about the delay, her response was dismissive, stating she had just completed 4 vaccines so I would have to wait. Her lack of consideration left me frustrated. I ended up leaving since I did not have any more time to waste. This experience has deterred me from seeking vaccines at Walgreens/Duane Reade in the future, as the overall inefficiency and disregard for customer time were disheartening. I wonder how much vaccine uptake is prevented due to this business's inefficiency.
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December 2023 by Ricardo Taylor
Ordered Xmas cards and not only had to wait an extra 30-40 mins after almost 24hrs from its original ordering…but then once I received them, the envelopes weren’t in the packages. The photo department is terrible in terms of service and there are always issues.
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November 2023 by Pat Law
DR is usually fully stocked with items n the staff is courteous n professional,tho the store is kinda understaffed which can lead to long lines during the evening rush,probably a Walgreens corporate decision...but overall a good store.
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September 2023 by Chovey
This is my #1 store great staff great managers very clean store great service.
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June 2023 by Raymond Lirtsman
Line of 10+, cashier doesnt call for back up. Its time to fire everyone and replace them with self checkouts
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June 2023 by Ultra Hero
Unprofessional and incompetent staff at the pharmacy they seem frustrated and confused, clueless and irresponsible, and take out their frustration on the We waited 4 days to find out they don't have a particular prescription in stock it took that long for them to confirm it 4 days later.
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May 2023 by Marisa J.
If I could give this store 0 Stars I would. This inconsiderate lady at pharmacy told a Blind man that he's not blind. He can't see and he repeatedly told staff that he needs help singing n entering his phone number into the machine. They refuse to assist him. This lady simply said to him "you're Not Blind"!! Y would he lie? He's got a disability n he even showed his card to her. She shrugged her shoulders walked away and refused to help him.
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March 2023 by Lei Xiao
Hi there I wondering why you guys closed temporarily all of sudden . You know most have package going in and out there how we go to pick up or have it delivered? You should have let me know beforehand. I had always packages come in there as usual even I moved. There's a package coming tomorrow Monday from fedex from Herbalife how am I to pick it up if you are closed? What's going on ?
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January 2023 by Olive NYC
Always a good experience. Nice people. I find everything I need and the cashiers are polite and efficient.
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January 2023 by V Marigold
Customer service in this store is very poor and many workers there seem like they don’t want to work. Plus there are no good sales anymore. It’s better to take our business somewhere else.
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January 2023 by Miro
Bad customer service, employees don’t care. Shop at a different store
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November 2022 by ltngraphic
Just passed by today and had the best experience, the cashier girl was very helpful with a great attitude consodering it was late a day probably tired...name was fabia s. Wish all your cashiers were like her.
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October 2022 by Roland A.
This is pretty much the worst Duane Reade location I've ever been to. No one wants to be there, and the expressions on their face show it. I had a vaccination appointment here. When I showed up (on time!) one pharmacy worker asked me to take a seat. 20 minutes later - nothing. So I asked another worker who found my booking on the system , and she asked me to fill out a few form which I'd already done online data ago. I filled them out again, and gave them back to her - and she said someone would be with my shortly. Apparently, they have a funny idea of what "shortly" means because another 15 mins had gone by after i returned the forms. I went back and told them that I needed to be sonewhere else soon if this was not happening. She told me she would "call her supervisor" right away, who was apparently standing right next to her the whole time and gave zero acknowledgement to my existence. A minute later she walked into the room, gave me the jab and told me to "have a nice day!" I've had several covid shots and boosters before, but this was definitely my worst experience ever. Very unprofessional, and makes it pointless to make an appointment if they won't honor the time (or print out the paperwork you wasted your time filing out ahead of time). I will never come back to this Duane Reade again. The don't deserve my business. Heed this advice wisely and do yourself a favor
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October 2022 by Kimmy Yu
Rude male staff, he told me to speak up over the phone when his background noise is very loud, I asked if he can move to a quieter area, he hung up on me. If you want to be ignored or mistreated, then this place is for you. This inappropriate behavior occurred at 10/18/2022 at approximately 2:25 PM for owner/managers who need to track down this employee.