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November 2024 by Kathy Jones
DO NOT SCHEDULE VAXES HERE -they make appointments they can NEVER keep. Partner showed up early for vax, then had to wait one hour and 10 mins for Covid vax, standing on line for most of that.time. A pharmacist told him to do stand (he has foot pain issues fyi) just because she wanted to do other things. Cashier said he never should have had to stand in line. Go to a mom and pop pharmacist for the vax if you can. They actually care. Duane Reade/Walgreens does not care.
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September 2024 by Ethan Chiel
The single worst pharmacy I've used living in New York. Prescriptions don't get filled on time even with days of notice. Unreliable to the point I'm going to be filling my scripts elsewhere.
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June 2024 by O
The store itself (rather than the pharmacy) is fine. They’re just super slow at the register because there’s usually only one person working it. I can’t speak to the pharmacy, I’ve never gotten anything from this one.
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June 2024 by Ariella Sadofsky
Very poor service. When there is a potential issue with a prescription, no one bothers to notify the person. This issue has happened so often, I have now switched to a different pharmacy.
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April 2024 by Stuart Davis
I've had better experiences at this pharmacy than any other of the major chains in Ditmas Park/Kensington; better than the CVS on Ditmas Ave; much better than the Walgreens on Newkirk Ave (which is the worst pharmacy on Earth).
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December 2023 by Jorge Rangel
Pharmacy phones are horrible. Starting to think I would get a faster response sending a bird with a note.
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November 2023 by Mateo Mercado
Very cool people
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November 2023 by Sam
Spoke with a lady on the phone 02/18/23 4:58PM at the pharmacy department who was rude and didn't seem like she was properly trained. I had to transfer my prescription out to a different pharmacy and I came in prior and spoke with a gentleman pharmacist and said I can just come in person or call them to transfer my prescription out. I called and the lady said the person I spoke with did not know the correct procedure but then she proceeded to contradict herself and said we can transfer them out sometimes if they are not busy, but its not correct procedure and the other pharmacy would have to call them. Go to greenfield pharmacy across the street, the people here don't know what they are doing.
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November 2023 by Sarah Reedy Fetters
Hellish.
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November 2023 by joe
This used to be a great pharmacy, and the staff is usually (although not always) helpful. However in the last few months they have never even come close being on time with filling prescriptions. They need more staff or something. The wait times can be days. Also they gave me the completely wrong information last month which left me traveling for work without access to my medication and took 2 days to sort out.
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November 2023 by Amy Sodaro
The pharmacy at Duane Reade is absolutely terrible. They are ALWAYS late with automatic refills and we usually have to go there and beg for the medication. No one ever answers the phone, so to check on your prescription you have to go in person, usually to wait in a very long line and then be told that your prescription isn't ready yet. It's just terrible. I'm not sure how it's possible to run a pharmacy this badly. I suggest you take your business elsewhere. We will be doing so!
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October 2023 by Kelly Rogers
The pharmacy needs new management. They’re incompetent and under staffed
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October 2023 by Patricia G.
Horrible, if you need your meds TRY to call ( sometime they just wont answer the phone!) order a week before and call the 3rd and 4th day or you'll be there waiting all day, it still wont be ready but close....IF there's any more than 2 people working or they are closed due to robbery or low staff! Use Walgreens on Cortelyou road or the pharmacy across the street. I've seen shoplifters all day, useless manager and lazy staff. The cool white chick with the braces left, she knew everyone s name by heart. Pharmacist Ben is gone now too. On the black chick with braids is good but haven't seen her in awhileSkip this place, You're welcome!
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September 2023 by Evan LSC
They need more help in the pharmacy.They are completely understaffed resulting in prescriptions being days late.The staff are nice and work hard but the company needs to hire more people to help run the pharmacy because it has now reached the point that I have to wait days.
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September 2023 by Honey P
If I could give the pharmacy side 0 stars I would. They NEVER answer the phone. It literally will ring out for the 7 mins and hang up because no one cares here. They are completely out of touch when it comes to the fact that they are a part of patient care. They never work on medication as it’s sent it. Every time I or my patients who lives around me get medication here, we always have to come back in 1 or 2 hrs. They don’t call to tell you you need a prior auth for medication. They have no answers aside from “we’re short staff” I’m not comprehending how I can come in and there is absolutely no one else there but they couldn’t answer the phone. I steer everyone I know in the area from using this horrible excuse of a Duane Reade.
