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January 2024 by May N
Best service bank, especially this branch, thank you Jessica, every time helps me a lot, the staffs are very nice and helpful there.
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October 2023 by Dave
The quality has gone down in the years I've used them. They recently mishandled a payment, if it weren't for me checking on it and calling their main California office to check the status, it would've gone late with penalties. The branch person refused to acknowledge and fix this, they acted defensively.People skills matter in a customer facing role, you don't double down and stare down your customer who just wants to complete a transaction and carry on.If you have business beyond regular checking and savings, I recommend calling the main bank phone line or website to get the proper information before acting on it in person. Otherwise just go to Chase for more consistent service with more people on hand.
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July 2023 by zippy p.
Been here many years since I live in the neighborhood. Nothing good or bad about this place. They get the job done. They charged $10 to close the account whereas the other banks were free of charge.
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May 2023 by Alice Liu
I met Sherry in an event. She introduced remotely opening account procedures, mortgage and many banking services that I even not familiar with - benefits for international students, non-immigrants, and people who recently joined work. She knows what her clients need and how to help them.She’s extremely patient and successfully closing my case quickly. I feel very comfortable to refer my family members to Sherry.
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April 2023 by Susan L
Bankers in this branch are very informative, they know everything about this community, and I’m thrilled to work on mortgage with Sherry from beginning till closing. My real estate agent and Sherry helped me go above and beyond and always update me the current step and steps expected. Associates here are well trained, and services can be easily delivered smoothly. Definitely 100/100!
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April 2023 by Julie Lam
Excellent service! Even I am a financial analyst in other bank, I did my first 2 mortgages in this branch, and would like to work with this branch for my 3rd property. I received my commitment letter very quickly here, and CTC faster than other places. I failed with other bank for my 1st mortgage due to not sufficient communication, undoable requirements for documents. It was So painful at that time. However all the processes here are extremely smooth, and loan officer here is too good to be true! I’m very lucky to know and have my loan at this branch.
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April 2023 by Oliver Brown
This is the best place to find a mortgage for international student. Thank you for the help of Sherry and her staff. 5 STAR!!!
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April 2023 by Ko Fu
Very excellent service, bankers are knowledgeable and helpful. They made my day!
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April 2023 by George Bush
Best banking experience ever! Sherry is extremely helpful and patient.
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April 2023 by Tylor Z
I was referred by my Aunt to have mortgage service with Sherry. Sherry always responds quickly. She tells us clearly about the advantages of products and procedures/requirements and time frame. I’m so happy to have mortgage here, she made the whole process very smooth! I would definitely recommend Sherry to anyone who is looking for mortgage!
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April 2023 by Linda Se
My real estate agent highly recommended Sherry to me. The mortgage with east west bank was closing smoothly within 1month. I'm now moving in with my family and I can't recommend Sherry and her team enough! She's professional, patient and efficient!
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April 2023 by Jinguo Zhao
The staff here is very helpful and professional. EWB offers customized investment and mortgage programs for our needs. Highly recommend!
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April 2023 by Ren Song
Great bank! Highly recommended for mortgage service!
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February 2023 by Angus Leung NAI
Have had personal and commercial accounts with Eastwest for over 15 years. Specially come to this branch for the lower volume and parking. Transactions are usually quick and efficient. I would make an appt with Jessica if opening an account, she is always eager to help, responsive and professional.
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January 2023 by Ben chan
Extremely good customer service. They’re patient and I can always get answers.
