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August 2023 by Cynthia Sweeney
My church rented a luxury 15-passenger high top van last week from the Brooklyn location and the entire experience was with top notch professional customer service! Debbie was pleasant and very informative when explaining the $200 deposit hold and the additional $200 charged in case of tolls and speed/red light camera violations. The security deposit is returned upon return of the vehicle if there are no damages. The toll/camera $200 charge will be held for 30 days to allow time for any charges to appear. Credits will then go in effect if no tolls / violations occurred. Special thanks also goes to George, who was very helpful when I returned the van. It is such a pleasure dealing with exceptional customer service! I HIGHLY recommend this company and this convenient location near the Pennsylvania Ave Belt Parkway exit.
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March 2023 by Edwin ClutchUP Roldan
Called to get a rental and because I made a verbal mistake on what car I wanted and the days I wanted it. And she came out nasty saying make up your mind etc.. being really rude. At 11:55am on Saturday February 18th. (Sounds like an Indian lady.
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October 2022 by Kisha Brunson
I've been renting for years with them.I've never had any problems.Blessings to Ms. Beverly and assistant Marco.Love Kisha
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September 2022 by patricio orellana
Everyone was very kind and professional. Ms. Beberly helped me so that I could rent my van. She was very friendly.
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August 2022 by LashedBy Ashh
I can honestly say my experience was SUPER smooth with Beverly mannnn idk what I would’ve done without her . I never rented a sprinter And I wouldn’t have done it if it wasn’t for her ❤️❤️ Ask for her when your renting and ask for details because u don’t want to be surprised about anything when it’s time for pickup
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July 2022 by M J
I rented a 12 passenger Sprinter to take to the NJ State Fair with my friends.The rental for the day was roughly 468.00 I used my own insurance.I like this place because it's open 7 days a week. I was able to pick up my rental on a Sunday. There is an additional 40$ fee for dropping off after hoursI fortunately did not have to pay that or any additional fees.If you do not use a credit card there is a great deal more you have to submit to rent. So I used a credit card that a 200$ fee was held.Overall the experience was fine the service was professional. The Sprinter was clean and looked pretty good.If I needed a Sprinter again I would consider going there first.
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November 2021 by i dk
This is a great piece of business they’re filled with various cars of your choice. Great experience renting from this location & I highly recommend this location to be advised to others.
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November 2021 by John Doe
Thief's. Dont reserve with them till you know all the extra fees on top they will throw and if u try to cancel they will take your deposit of 200. Lol
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September 2021 by Y Is My Daughter U.
The people who work there are very rude and disrespectful especially Ian. He says he the manager/owner. Idk who raised him but it must have been animals because thats just how he acts. Please don't rent from this car rental place. They will tell u one thing about the deposit and do something totally different with in. I've been waiting more than 30 days for my money and still haven't gotten it back. They told me it was for a hold to secure that we got the van and I will receive it back. Here it is pass the 30 days and nothing but the run around and b.s. from them.
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September 2021 by Debbie Scott
Great service , and the rental car was in excellent condition, I would recommend it to anyone who's looking for a great place to rent a vehicle, this place has a great selection, thanks Empire Rental Car Service, we enjoyed our rental car.
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August 2021 by Emily Suvanvej
Beverly and co are the BEST. Due to some miscommunication on my end, we accidentally picked up the car after hours after being marked as a no-show — but Beverly was gracious enough to help us out anyways. Thank you so so much for being patient with me and my family! It’s hugely appreciated.
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July 2021 by Andre White
This is the place you go to when you need a rental. The staff is really nice. This is my go to place for whatever vehicle I need.
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June 2021 by Khaled Zaman
!! READ BEFORE RENTING !!I rented a 15 seater for 4 days with full coverage insurance provided by this rentalGood Experience:Had a flat tire and got compensated.Bad Experiences:1. Vacuumed the car but some mud left on the steps due to the rain.So, the valet asked to pay him some and he'll take care of it.Had to give $152. 24/7 phone number didn't pick up the call when I had a flat tire on Sunday, let alone local office3. Ez-pass- I was told that can't use my own so had to go with theirs.ezpass was charged based on tolls by mail which is almost double than regular.and $8.75 charge of processing fee for every day either you use it or not.
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June 2021 by Michael Adkins
They have a nice selection of vehicles to rent and they are clean?.
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June 2021 by kenny minor
Really nice cars to choose from & customers service speedy and friendly ??
