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February 2024 by Meghan Watkin
I recently rented a car from this Enterprise and couldn't be happier with the experience. The staff was friendly, efficient and made the entire process a breeze. The car was spotless, well-maintained and ready to go when I arrived. I really appreciate the professionalism and excellent customer service from this Enterprise. It's clear they prioritize customer satisfaction. I'll definitely be returning for any of my rental needs.
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January 2024 by Joon Yong Choi
The downtown brooklyn branch was great. Morgan took care of my check in/pick up and check out/return. She was super friendly and efficient which was great as I was in a bit of a hurry.
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January 2024 by George K
What a great service I got from Morgan. I have had bad experiences in the past but Morgan changed my perspective. I was impressed by her customer service skills and how she was very calm and respectful while there were many customers waiting. That’s something i definitely don’t see a lot these days.
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January 2024 by junshindesign (Hyun Jun Shin)
It was the best service for everything.
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December 2023 by kelly woods
The staff here are amazing. I have been in and out with various rentals over a few weeks and each time it’s been a great experience. The manager Morgan has gone above and beyond to ensure I had a good rental experience. She went to great lengths to get the car I’d be most comfortable in and was super pleasant the entire time. Johnny also got my car ready in a flash and is always there with a smile. Excellent customer service and great cars.
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December 2023 by Shane V.
My recent experience was quite memorable, although I had made all the necessary arrangements online and only needed to pick up my booking. However, I encountered a minor inconvenience when I had to wait for the person assigned to assist me to finish their phone conversation before they could attend to me. This occurred after I had completed a walk-through and selected the car of my choice. Furthermore, once they finally concluded their call, they engaged in another conversation for approximately 10 to 15 minutes before another staff member came over to provide the necessary assistance. I couldn't help but observe these occurrences and felt compelled to share my observations regarding the staff.
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December 2023 by Laurent Pelissier
Jack and Jill were amazing. Arrived at close time looking for a large SUV to move things after my uhaul truck wasn’t available - Jack stayed late to help and made a huge difference for me. Fast service, super friendly. I’ll go back if i need a rental
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December 2023 by B. Kim
Such nice people here. Very pleasant, easy going, friendly service and overall a great place to get your rental. Much better than Avis across the street and I’ve been an avid Avis preferred member. It’s rare to say anything nice about a car rental place and this place makes the exception.
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November 2023 by Christie Young
I LOVE THESE PEOPLE, so I'm going to write a novel of a review.I've always struggled with renting a car in NYC. I've tried everything... renting at JFK/LGA, renting at the AVIS nearby, Getaround, Hotwire, etc.I'm so happy I finally discovered this location of Enterprise which is an 8min walk from where I live. They blow every other car rental option out of the water completely:- There's never a wait- They truly value customer service & putting the customer first- Their cars are great and reasonably priced- Their employees actually care and are all above-average nice- No crazy hidden fees or toll-related feesThe first time I rented here, I was late returning the car due to crazy flooding, and they were understanding of the situation and did not charge me a late fee. Thank you!!!!The second time, I arrived and realized that I had forgotten to actually make a reservation. All their cars were reserved. But before I could start freaking out, they let me know they had one car they weren't planning on renting bc it smelled of smoke. They offered this to me, which of course I accepted, and I was SO GRATEFUL they made it work at the literal last minute. The car was super new and nice aside from the smell.This is the kind of customer-centric flexibility that is hard-to-find with a lot of national-level companies, especially in the Godforsaken car rental industry. This really sets this location apart from the competition.I guess the one downside is that they have limited hours, esp. on weekends, and you can't drop off when they're closed. But it's not a big deal to park on Atlantic overnight and drive the car back in the morning (if you're local).Please never change!! I will be a loyal customer for as long as I live in this neighborhood!! Thank you for making it fairly painless to visit my family in NJ, get away for a weekend trip, etc.
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October 2023 by gabrielle golfo
Excellent service and team all around. I travel from the Bronx for this location just because I know I’ll be taken care of. Very professional and kind workers who go above and beyond to make sure customers like myself are always satisfied. Thank you!!!
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October 2023 by Otto García
Young man who was agent was very professional, informative, friendly. Would recommend to everyone.
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September 2023 by Andy M.
First off, their employee Bryan Edwards needs a raise and a promotion. My girlfriend and I picked up our rental last week and he was fast, professional, funny, and proficient. Seriously, give this guy a raise. This location was easy to find, easy to deal with, and had reasonable prices. It's hard to find that these days so I wanted to thank them publicly. Well done, National. Thank you!
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September 2023 by Damien D
Great service: smiling, fast and efficient staff. Car clean.It was even during a high pick period for Labour day. Amazing job team
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September 2023 by refat syed
Came to this location for a rental and had amazing experience, special thanks to Imtiaz and Joshua for helping me out.
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July 2023 by Tyler Cannon
amazing pick up experience. staff was super helpful, gave us a new midsize SUV, and helped maximize the money spent for our week long rental. good vibes and great at setting expectations.
