-
December 2024 by mayer frankel
Nick is the best
-
December 2024 by Victoria Lacerda
Great customer service. The gentlemen who assisted with my return was very helpful.
-
November 2024 by Avrum Leib Schwartz
Great Service, Disappointing Vehicle
The customer service at the desk was excellent. The representative was friendly, helpful, and efficient. The car I received was clean and ready on time. However, I was extremely disappointed that the reserved SUV was replaced with a much smaller Jeep. This significantly impacted my plans and ruined my day.
I hope Enterprise can improve its vehicle availability and ensure that customers receive the type of car they reserve.
-
November 2024 by Tom Feilla
The service from Nick was excellent, the pick up and drop off were seamless and done within a matter of minutes. We had a brand new car, no issues. Would highly recommend : )
-
November 2024 by Joel Weberman
staff is very knowledgeable and devoted.
-
September 2024 by Ann Davis
Best car rentals in the area. Great vehicles and staff was very friendly.
-
September 2024 by Wendy Rendon
It was the worst cussing service I've had in years. They suppodely opened at 8 am, finally got someone on the phone around 11 am, and he sounded like he just woke up. No customer pick up, nothing. Goodbye, next.
-
July 2024 by Genevieve Speer
By far the best experience I've ever had renting a car. You need to go when Nick is working! He handled everything so well, the process was seamless, and I felt cared for. I will always come back whenever I need to rent a car! Thank you so much Nick.
-
July 2024 by yakov
Dear Enterprise Customers!
Make sure to inspect your vehicle if there is any damage before you leave the location and make sure they take pictures and report all the damages, if not they will charge you for the damages you did not do!
I want to share my unfair experience I had this week:
I booked my first vehicle from an enterprise location, I waited about 45 minutes for my vehicle to arrive from a different location. When it arrived he gave me the keys right away, I asked him if he have pictures from the car, and he answered me 'yes'.
right after i left the location i saw some scratches and dents (to see those small dent you would need to bend to the lower side of the car in order to see it, you wouldn't be able to see it with a fast walk around.. ), but was calm knowing that when I'll arrive to the drop off location they wouldn't take me accountable for all those damages, because they will look on the pictures and see it was damaged before.
When I arrived they took me accountable for all those damages that was when I got it. after i asked him to show me the pictures --to show him that the car had all this damages when i picked it up-, he told me that the pickup location didn't provide with any pictures and report about this damages (probably they didn't inspect it because it came from a different location and they were in a rush. it was already 45 minutes after pickup time..), so i have to pay for it, and they charged my card $2,495.88!!!
I never had this unfair situation with any other car rental i rented so far.
So just make sure to inspect and report and take pictures yourself from the car before you leave the location, because they could take you accountable for damages without proof that the car was inspected before!!!
-
June 2024 by Lipa Schnitzler
Excellent service and great vehicles! Enterprise car rental made our trip hassle-free with their easy booking process, clean and well-maintained cars, and friendly staff especially Nick and Marsin, Highly recommend!
-
June 2024 by tiago pedace
Please read this carefully. They’re scammers. The price changed after I dropped off the car, and they charged me a lot more. My rental was supposed to be $110, but they charged me $365 for a simple car and one day of rent. Additionally, their attendants are really bad, rude and inattentive. This was my first time renting from them, and it will be the last. Worst service ever! Stay away from them.
-
June 2024 by Lars Jensen
Worst rental experience I’ve ever had. I book a car with Enterprise (as I’ve done many times before without issues) for the Memorial Day weekend. I get pulled over for speeding and as the officer looks at the car’s registration document, he notices that it has expired. He then writes me an additional three tickets (for driving an uninspected, unregistered and uninsured vehicle) and gives me a court date in upstate New York. I immediately contact Enterprise who apologizes and tells me that they will come and swap the car at my location. I wait all day Sunday and Monday morning, but no one comes. They just kept cancelling and putting in new requests telling me that the provider will be there within 3 hours. As I have to leave the Airbnb I end up driving the car back to Enterprise in Brooklyn. At this point I have probably talked to 4-5 different Enterprise customer service representatives (all not aware of my case and starting over each time), and they have all told me ‘not to worry’ and that ‘this happens sometimes’ and that I will be ‘fully refunded’ for my rental. When I return the car, the guy tells me he has not heard anything about this refund, but after some back and forth finally agrees. Fast forward two weeks and I am suddenly charged the full amount on my credit card. I go there again and ask what’s up? The same guy now claims he has never promised me anything and that customer service was making a lot of ‘wrong promises to customers’ that Memorial Day weekend (!?). After arguing for some time, he finally agrees to refund two of my four days. Now I’m stuck with 3 charges and a court date for driving an unregistered Enterprise vehicle, and Enterprise has been totally unable to tell me what they intend to do to resolve the issue. I have spent so much time and energy on this so far and am still waiting and hoping for them to take action and responsibility. It seems impossible to get through to anyone with some real authority and knowledge in Enterprise and the representatives at the branch act as if it’s not their job to help me resolve this. I have even made it very easy for Enterprise to act by providing them with all the information they need to contact the Court Clerk and take responsibility.
-
May 2024 by Gabriel Alvarez
This is the only car rental location in the city where I've had a decent experience. Its a pretty low bar but glad to have at least one location that seems to know what they're doing.
-
February 2024 by Arseny Pinkhasov
Great location. I always get a car within 5 minutes of waiting and the return process is extremely easy. John is my guy there and he's great to deal with. Thanks for the great service guys!
-
February 2024 by Myhells Kitchenapt
The people are wonderful and, I must say, fairly unflappable.It’s difficult to have a good customer service team operating within a corporate structure. When a computer system says one thing and does another, it’s easy to lose your cool or not take care of your customer thoroughly.I’ve interacted with this team more times than I’ve wanted to with various troubleshooting issues. I’ve been wiggled through the system properly every single time. It doesn’t matter who picks up the phone. They’re all cohesive and calm.Something’s in the water cooler over there.Definitely would recommend this place. If they can’t help, they’ll find somebody who can or make sure you’re fairly compensated.
