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November 2024 by Domeá Gisel
⭐⭐⭐⭐⭐
I want to give a huge shoutout to Dameon J., the store manager at Extra Space Storage on Empire Boulevard in Brooklyn. Recently, I received a notice that my storage unit was due for a price increase, raising my monthly fee to just over $150—a big jump from the less than $100 I was initially paying, even with my military discount. Naturally, I was concerned about the hike.
Today, I approached Dameon in a kind and respectful manner, hoping to find a solution. He listened attentively, acknowledged the rising costs, and genuinely apologized. Then, he went above and beyond by exploring ways to help. He suggested we check out a smaller unit, which ended up being the perfect solution! By downgrading, I was able to significantly reduce my monthly fee to something much more manageable. I truly appreciate Dameon’s willingness to assist and his empathetic approach.
On top of that, the facility itself is always immaculate. My unit, and the property in general, has consistently been in pristine condition. It’s clean, well-maintained, and I’ve never had any issues with pests or unpleasant odors. The upkeep here is impeccable, and it shows that the team takes pride in their work.
To other customers: always remember to approach staff with kindness and respect. The people behind the desk, like Dameon, are there to help, but they don’t control everything. You never know how far a polite conversation can go, and in my case, it made all the difference.
Thank you again, Dameon, for your outstanding service and willingness to go the extra mile. You’re phenomenal!
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November 2024 by NOLAN HEATH
Randy was very helpful and did more than he had to do so that I could get moved in. I appreciate his hospitality and will come back.
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November 2024 by Charlita Mays
Randy was very cordial and professional over the phone. As a result of my initial call I dropped in to see storage space. Randy showed me around and explained the cost options. It was a pleasant experience and the space is nice and clean—just what we are looking for.
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November 2024 by Akino George
Randy was very helpful getting my unit. 5 star service!!
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November 2024 by Newyork God
Amazing = Adelis
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October 2024 by Anthony Fayez Haddad
Randy was very helpful. Helped us get our things even though we arrived 15min before closing time
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October 2024 by Aya Hashem
Randy was so so helpful. The place was just about to close and he stayed to help us.
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October 2024 by Foresee Therapy
Excellent experience- Randy was very friendly and helpful ~ I signed up on the spot
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October 2024 by Kevin Marin
Randy was a pleasure to work with. Explained everything. Was fast and easy.
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October 2024 by YAWO CAMURACA
She was nice ? and helpful. Even though I put a wrong phone number. She helped me retrieve my lot space.
Thanks to her....
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October 2024 by Senedra Sewell
Great location and friendly staff.
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October 2024 by mel john
Dameon helped me with all my storage needs.
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October 2024 by Jeremiah Zinn
These guys are the best. Not a faceless company. I was running late and Randy helped me out even though they closed at 7. Every company needs human empathetic people like Randy
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October 2024 by Ron Wallace
Randy was extremely helpful with assisting us to open a new account. He answered all of our questions as well as was thorough throughout the entire process. We really appreciate his assistance and are happy to be have worked with him!
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October 2024 by Roberto Celestin
Outstanding customer service. Randy the customer service specialist was outstanding.
