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December 2023 by Rhonda C.
One of a kind Jewerly and service. Irina is one of the most gifted jewelry designers ever. Coming here for years for repair and custom pieces; never disappointed. I work in entertainment and get more compliments on hers than any other piece I wear. Worth every dollar!
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September 2023 by Christopher Davis
We spent $180 after taxes and fees on an engagement ring resizing. My fiancé paid $100 at a shop in a different section of town, but I felt the customer service was good here and figured my downward ring resizing was more drastic than his. Six weeks later, it was slipping off my finger, and I called to ask after the warranty. I learned that six weeks was too long, and they told me finger swelling naturally goes down as the weather cools. We wish they had mentioned that it's unwise to get a ring resized in the summer when I initially purchased the service. They said they could bring it down another size for an additional $100. We were disappointed by the expensive service, the briefness of the warranty, and thought the necessary information came $280 and six weeks too late.
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July 2023 by Maya Agarwal Lundhagen
I made a big, unexpected, beautiful purchase here. The owner was lovely and patient as I tried on many (many) rings. I'm thrilled with the one I bought and highly recommend Facets for both jewelry purchases and repairs (which was the original reason I went to the store).
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July 2023 by steven w.
I visited the store twice and finally made the purchase. Pricing and service were great. Owner of the store took her time and was patient until I made up my mind. I'd definitely be coming back here the next time I need something.
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May 2023 by Trevor Smith
Lack of communication and respect for potential customers. Update: Went in to the store and was greeted by one customer service representative. Discussed a potential custom order that I had emailed about prior with the proprietor of the shop. Representative took down notes, my name and number. Never heard back from anybody.I then followed up via email on four separate occasions and received no reply whatsoever. Complete ghosting. There are too many wonderful, attentive and amenable shops in this city that don’t waste your time.
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May 2023 by Bryan Cartwright
I bought a jade bangle bracelet from Facets and it’s one of the most beautiful jade bracelets that I have seen. Chris did a wonderful job walking me through the different types of jade bracelets on the market and really came through for me. Couldn’t recommend Facets higher. Great store.
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May 2023 by Alexandra E.
I needed my wedding band resized and they did an incredible job. I almost didn't recognize my ring when I picked it up because it was so bright and polished and shiny! I wouldn't trust my ring with anyone else as it is a family heirloom and if I ever need service done on my wedding band or any other jewelry, I wouldn't think twice about going back to Facets! The customer service was great too.Thanks so much for making it possible for me to wear my ring again!!
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April 2023 by Tracie Phillips
Excellent service. I've been a few times now for some rather exotic repairs and these guys do a wonderful job. The can even repair costume jewelry. It's a little pricey, but it's really worth it.
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April 2023 by Ritesh Ramchandani
I cannot recommend Facets more!! I came in for a watch sizing and the team meticulously sized my watch band, taking their time to make sure it fit just right. I'll keep coming back for new jewelry and repairs / service.
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February 2023 by Rachel B.
I needed my engagement ring resized because it was WAY too big (I probably should have my finger measured by a professional to begin with but, silly me, I tried to do it myself). The people at facets were able to get it down to the correct size and now it fits perfectly!
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February 2023 by Julie Lipton
Facets reset an engagement ring for me 6 years ago. The goal was to develop an incredibly durable setting given my job and that I always wear my ring (sleep, shower, workout). Despite me being given a lower price than what they gave my husband and he paid we moved foward. Ring is beautiful and I love the setting. However I stopped in for the first time after the pandemic to have the setting checked and the woman said the ring needed "MAJOR WORK" and scolded me for not coming in sooner to have it checked and not having a maintenance insurance policy that would cover repairs. She quoted ballpark $2000 to fix the setting which was half the amount of the orignal work. I asked if the stone was secure and she was vague. She said this type of setting should be checked constantly. I told them I would have to think about it. Needless to say, I was angry at the situation. I then went to the non flashy jeweler who is around the corner from me to evaulate. He said the stone is totally secure. I trust this guy as he does basic work really well.It is worth pointing out as well that when I originally had my engagment ring reset I also replaced a missing stone in my wedding band. When I called to pick up the wedding band they said they didn't have it and told me I already picked it up. When I said "no I didn't" they said "Are you sure?". They called back the next day saying they found it. She was apologetic but obviously thinking your band is lost was upsetting. They also "cleaned and maintened" my husbands Tag watch and it came out not working as well as before.I will not go back here. They have beautiful pieces but the service has been horrible and dishonest.
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November 2022 by Amelia H.
Lovely experience here! Highly recommend! I came in to get a few pieces cleaned (rings and bracelet pictured) and change out a blue stone for an emerald on a gold ring. Gabby was so fabulous; she immediately understood my style and what I was going for. I'm thrilled with the final product! All my jewelry is sparkling like new
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October 2022 by Ebony C.
I've come here to fix the lobster claw on my necklace years ago and was satisfied. So naturally when the pendant on the necklace needed to be fixed when it broke I came back. I knew the ticket price was going to be a little expensive, but I wanted the repair to be done right. The woman who helped me could see that the piece was sentimental to me and didn't want to keep the pendant until they had the piece in house to fix it. I took it home and came back two days later and left it overnight and picked it up the next day. It was good as new. The 5 stars is really for the customer service. I was treated so kindly and they made sure I was happy with the repair. Will definitely be back!
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October 2022 by Hayley Pfitzer
My fiancé and I got engaged May of 2021. He designed a beautiful engagement ring with Gaby and had a wonderful experience throughout the whole process. When it came time to create my wedding band I didn’t think twice about returning for Gabys help. Knowing we needed it custom made we took a trip in to look at all different styles, shapes and sizes to see what would accentuate my Eng ring. It was a very easy process discussing what would work best and they even made a mold for me to see before they created the final product. I couldn’t be happier with how it turned out and I had full faith in them to make it perfect. Highly recommend to anyone, we love Facets!
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October 2022 by Stephen White
My wife and I had both of our wedding bands, as well as the engagement ring with an heirloom diamond made here. The staff was attentive, kind, and an absolute joy to work with and we could not be happier with the rings! The craftmanship and attention to detail was top notch ad the final products were everything we could have wanted. If we could rate higher than 5 stars, we would!
