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December 2023 by Sherry W.
Was looking for trading cards and visited various Five Below locations. This location had a rude staff (greeter? Or person in charge of the self-check out section). We were in line and next, so we moved to the next available self-check out register (there was 2) and we were walking to the last one away from the large family. The staff stopped us and kept asking if we were paying via cash or card. I said "card" a few times as he kept asking as if he didn't hear me... my husband then jumped in and said "card" loudly. The staff then try to point to the other register that was located next to the large family (the kid was playing on that register which was we why headed to the last register of the aisle). He gave us a glare as if we were troublemakers because he had to repeatedly ask us about payment method. We already answered him and I had my wallet out already with my items waiting to scan. I even spoke louder each time (and felt like I was about to yell to be heard which would be rude if I did) and he never even looked/acknowledge my husband when he spoked up as well. There wasn't loud background music or anyone yelling for his attention so I don't understand why he didn't hear me. I wasn't wearing my face mask at the time. Did he not want me to pay?Horrible experience.
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November 2023 by Angel
ILEANA IS FABULOUS! So professional and courteous, I told her I was looking for face masks to do with my grandma when I surprise her in Canada and she knew all about the products. She also assisted in me finding the battery pack I needed for my trip. Love her love her love her! She deserves a raise and promotion.
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November 2023 by Philip Zalon
Extremely messy, noisy, annoying store. If you are in a pack of teenagers and you want to run wild, this is the place. No one watching, no one fixing up the huge mess that is in every aisle. Merchandise on the floor. Merchandise strewn across the shelves. Mono e to answer questions besides the besieged cashiers. A disaster. Last time for me.
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November 2023 by ReadyReadyGoGo
One cashier that’s not too experienced in one of the busiest shopping centers in Brooklyn. I don’t blame the cashier at all, I blame whoever decided to schedule it this way. The store/company is so concerned about theft that there’s no self-checkout option at this location. If you’re going that route then have more people working. Stop solely relying on just one person, it hurts business too. Also it still doesn’t prevent theft.
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November 2023 by Michael Douglas
I feel like 5 below no longer sells items at a discount price anymore
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August 2023 by OH yeah
20230703::go here like every 2 weeks to find thing s that sells out in 3 weeks, like these daemon slayer figures. they are 6 random figurines and i bought 2. it was the best two ever. then they ran out. gateway doesn't had have it, but i just found more at the 18thave and 65th st one.
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August 2023 by Kiran Khan
Very Negatively customer service specially with the child .the associate snatched the lip gloss without asking first and put it randomly on the shelf and then my baby told me she scared her and the associate does not bother to say anything .
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July 2023 by Jessie Harrison
I just came to the store looking for a wire that I needed for my phone. You guys did not have it in stock which is okay but when I got to check out the gentleman in the front told me how to do the self checkout and how to leave him a good review and tell them that I I found everything I was looking for. I did not find everything I was looking for he just wanted me to leave him a good review and he was pushy as heck. He told me to say there was no bags even though there was bags there and he did not want me to buy one. He would not allow me to purchase a bag in the front of the store. He was very pushy and would not move away from the counter when I was checking out at self-checkout and invaded my personal space I will not be shopping at this five below again due to the gentleman in the front that is by self checkout
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July 2023 by Jack Sparrow
Big and cheap , big clean and definately gonna find something
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July 2023 by jimmie
Not too bad of a place but I wish they had more of a selection
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May 2023 by Keyser Otanchi
Overall we like this store, most of the staff are nice convenient location with lots of parking spots, however today I had an experience that is not so nice. I have a six years old daughter who is autistic, she has hard time understanding appropriate social cues like keeping distance from others, also she is a kid and that’s what kids do they run around. Today we went there to buy some toys, and there was an employee who is a lady organizing the shelf and my daughter stood too close to her for a short time checking out out some toys there and she walked through under the arms of the lady who was working, and the lady was pretty upset and turned to me said “ well she excused me!” with a negative attitude and I can see that she was impatient with my daughter. I understand that the lady might be upset for whatever reasons and having a rough day today, however it’s a toy store and lots of kids go there every day so everybody should be more Concerned of kids, that’s what kids do they run around cutting off people because they are exited to be there at the Five Below. So I hope the store manager holds a meeting with employees and train them to have better attitude towards kids. And be patient and kind.Thanks God bless!
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April 2023 by Benji Young
Very nice, clean store with friendly staff, and everything is very orderly places. A very nice experience
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February 2023 by Nikki Coley
This location is a mess! I dont think its staff, but more of the customers in the store. Items are thrown everywhere and unorganized. Alot of trash from outside was all over the store as well. This is also one of the smaller locations.
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January 2023 by Dmitrii Sinitskii
It may be cheap and thrifty here, but this isn't a 99 cent store. Some of the products are well above their $5 value. Come in, and go explore where there aren't massive crowds of people looking at things. The gems in this place are hiding in the least expected places. Also be ready to spend way more than you expected. A store like this is the reason a shopping list was invented. Make a list, stick to your list, if you want to stay on a strict budget. Cheap quality products add up quickly. Happy holidays.
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January 2023 by ANTHONY CHAPPELL
Nice items and graphic tees for a awesome price definitely highly recommended just walking around will temp you to buy ? ?
