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July 2025 by Kate Keller Bates
Great Customer service! I had a question after I ordered a shower set & Esther contacted me immediately to let me know she would get the answers I needed & then she did! Thank you!
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May 2025 by Curtis Lackey Sr
Can't get ahold of anybody can't get any answers. No call back took holiday. Did not keep the word to get back with me very aggrarated.
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May 2025 by Pamela Roth
They sell products they don't own and can't ship. I ordered something and waited weeks before I called them to see what happened. Then I went round and round with a nice woman who took many days to finally tell me it was unavailable and on backorder. I canceled the order and bought the faucet elsewhere and had it almost the next day. Seems like this is a legitimate, old school Brooklyn company who haven't yet mastered online selling.
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May 2025 by Bernard May
I had a fantastic experience with FocalPointHardware! Esther provided outstanding service—she was incredibly helpful, quick to respond, and clearly very knowledgeable about the products. She made the entire process smooth and stress-free. It’s rare to find this level of customer care—highly recommend!
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April 2025 by William Szeto
I have ordered on April 17,2025 with you and other company, received the other one a few days ago, but still didn’t hear anything from you, please check my order and let me know ASAP , thanks!My order number is 268839
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March 2025 by Sue Dockstader
Poor/No communication. No follow up. I placed an order for a small item (wall-mount mirror). I emailed and phoned Focal Point and have heard nothing about the order.
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March 2025 by Mark Herschlag
I placed an order on line in November and was told delivery with in 2 weeks and since then today is 3/4/25 and still haven't received the order i placed ( a vanity) and worst thing is i don't even receive updates i need to constantly be emailing them asking for updates and every month they say the next week the next month..... horrible
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January 2025 by frank fawcett
Very helpful and quick to respond!
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January 2025 by Denise Rispoli
Hi Jonathan,
I just want to say thank you again I just received my other shipment and you were right about telling me when I would get it. I guess sometimes you must hear negative stuff, but this is very positive and I say thank you again. I’m very happy with the order and your response to me.
Denise.
Sent from my iPad
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June 2024 by MLS
I really wish I had read the reviews prior to purchasing! Had I known there was a 25% restocking fee I would have never purchased from them. I purchased 3 Lisa Jarvis Barre handles which do not match her original Barre handles from 10 years ago (even though they are the same stock number) and now I am stuck with them as I refuse to pay 25% back to this company. These NY companies are such a sham!!!!
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June 2024 by Lisa Stefan
Focal Point Hardware went above and beyond to get me a mirror replacement that fit my 17 year old model.
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June 2024 by Norman Goodan
I ordered a kitchen faucet April 17th, it is now May 20th and no word about when I will receive the item I paid over $400.00 for
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May 2024 by Alex Funke
I purchased an Italian-manufactured sink from Focal Point because they had the best price from online sources. I received an email from Esther at Customer service, explaining that the item ordered will likely take 8 weeks to deliver, because of its source. That same day, however, Focal Point located one in their warehouse, immediately shipped it, and I received it two days later. I was very impressed.
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May 2024 by Linda Kasulis
Lauren in Customer Service was extremely helpful and prompt in helping me return a product that was ordered on my end but didn’t fit. Then she went above and beyond in locating the correct model # for the replacement part for my kitchen faucet. I truly appreciate this help as finding the correct item was daunting.
Highly recommend this company if you want quality items. Price is what you pay- value is what you get! Thank you Linda K
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May 2024 by Jack Smith
Another satisfied customer.
They are very professional, know their product well and were timely with their service. Thanks for your help and advice and looking forward to dealing with you all again in the future. It's been a pleasure!
