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August 2023 by Ilya Burshteyn
Old-school hardware store, staffed with people that know what they're doing. They'll have the hard to find pieces of hardware, every key they copy works. Great to have these guys in the neighborhood.
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November 2021 by Ingrid Windmeier Scarabaggio
I needed a piece for my toilet, it was the rubber plug to stop the water and fill the tank. I had gone to a few places and none of them had what I needed. Here I was able to get help and had the right piece needed. The person was very conscientious and helpful. This was about a year ago. My toilet is still working well today. Thank you.
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December 2019 by Chastity Norman
I stopped by earlier today and asked if he could create an internal thread on cut pipe - he looked at me like I had two heads. He told me it could not be done. I looked this up on YouTube and quickly found several tutorials on how to do it. I also found several tools on Amazon, Lowe's, and Home Depot. Obviously the person behind the counter does not know much about hardware or home repair and needs better customer service skills. I will not be going back.
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April 2019 by Dave
Nice, fast, reasonable , professional, locksmith service
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March 2019 by Debra Wilson
We got keys made at this location. It's a very convenient location because they are on the main street. The people are helpful too.
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March 2019 by Rafael Justo
Exelent!
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October 2018 by Victor Grazi
I love this store. The staff always provides excellent guidance and just the right tools. They don't try to sell you, they just help you solve your issues. Prices are fair, no more than home Depot, but unlike HD you're in and out in a minute and you always have instant store hello
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August 2018 by Andrea Colorafi
Frankson is a great hardware store. My husband goes there often. We are very glad to have it in the neighborhood.
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August 2018 by Electronics Guru
Nice guy
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August 2017 by Robin Aylarov
The best hardware store in Brooklyn. You will be listened to, and will certainly help to find, everything you are looking for
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February 2017 by Andrew Brin
Can't knock a solid hardware store.
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October 2016 by Jonathan Kenzo
Great store.
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October 2016 by Eddie Beylin
TERRIBLE CUSTOMER SERVICE. BIG THUMBS DOWN!!! I've grown up in the neighborhood and have given this store business over the course of the years. They sold me a flashlight which didn't work after I came home and tried to turn it on. I immediately called to let them know and to explain that this caused a huge inconvenience as I needed it in a timely fashion and that I would be back the following week to exchange it as I would be away for a week and won't be able to come earlier than that. They were very nasty and unfriendly and refused to exchange it. The man over the phone who sold me the flashlight said "how would I know whether you will just use it for a week and return it with a drained battery"...So in other words they accused a customer of trying to pull a shtick on their store without knowing the person and wouldn't display proper customer service. BE CAREFUL AND STAY AWAY.
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October 2016 by Eddie B.
TERRIBLE CUSTOMER SERVICE. BIG THUMBS DOWN!!! I've grown up in the neighborhood and have given this store business over the course of the years. They sold me a flashlight which didn't work after I came home and tried to turn it on. I immediately called to let them know and to explain that this caused a huge inconvenience as I needed it in a timely fashion and that I would be back the following week to exchange it as I would be away for a week and won't be able to come earlier than that. They were very nasty and unfriendly and refused to exchange it. The man over the phone who sold me the flashlight said "how would I know whether you will just use it for a week and return it with a drained battery"...So in other words they accused a customer of trying to pull a shtick on their store without knowing the person and wouldn't display proper customer service. BE CAREFUL AND STAY AWAY.
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June 2016 by Furhan M.
The last lock place I went to over charged me in making a duplicate key, they had a great price. First time I ordered I made a mistake and they emailed me. There great to get in contact with. Quick customer response. First time I ordered I made a mistake but they helped me out and gave me a refund. The next time I ordered I payed more I don't know why but it wasn't to much more. But overall not a bad experience