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July 2023 by Maria Tereza Cury
Exceptional customer service! They always go beyond and are very nice, friendly. I’ll be transferring all my prescriptions to Gena Care :-)
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March 2023 by Abigail H.
I have been to this pharmacy on numerous occasions and the guy who works in here is really lovely, calm and helpful, I was looking for a product and he helped me look through their stock as we couldn't find it, so he looked up an item up for me to see if they could get it, he's really caring and up for helping you. Sadly and frustratingly the young woman who works in there is a stress head, she is so uncaring and impolite, she throws down medications on the counter and displays anger when you ask for anything, she also doesn't communicate information clearly, she was on the phone to find out information from an insurance company and she had left the phone unattended and was serving other customers, I asked her a couple of times if she was still following though on finding out about my medications and she just ignored me. I was standing there for about 15 minutes without any information as to what she was doing. In the end I said I would go seeing as she hadn't communicated with me about what she was doing after so long from just waiting, even if she had said something like "best to come back later" or inform me that there was no progress being made is better than just getting stressed and not saying anything, leaving waiting for over 20 minutes by this point. I went back in there a day later and the guy in there helped me straight away to sort things out and also advise me on another medication option, he was so helpful. I figured I wouldn't write a review about her and thought maybe she was having an off day but then I went in again the other day and the young lady was there on her own I told her I was there to pick up my prescription and asked for my date of birth and she gasped when she didn't hear me say it and rolled her eyes asking me to repeat it again in a nasty tone. It was really bizarre as it was the simplest of tasks and the medication was there, she only had to do a quick transaction and I was the only person in there, she threw the medication at the glass screen and turned around and walked off, it was just such a strange stressful moment that was totally uncalled for. Perhaps it's a lack of good training and support thats led her to behave this way. Anyway I hope that she gets support and training to sort out whatever the problem she has, communication and customer service are important parts of the role, along with compassion and care, otherwise don't be in that role.
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December 2022 by KariAnna Eide-Lindsay
I cannot say enough about Gena Care. They are so communicative and go above and beyond to help. When my prescriptions were stuck because my doctor had sent them to the wrong pharmacy, they went above and beyond to help me figure out how I could get them the same day.
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September 2022 by a a
I have been going to this pharmacy for over a year now. They are super helpful and one time even opened their store right after closing just so that I could get my needed prescription. I have nothing but good things to say about the pharmacy. They text you when your prescription is ready and are quick during pick-up
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September 2022 by TKL
Genacare is an amazing pharmacy the staff is always friendly, knowledgeable and always willing to go above and beyond for their customers. I love to see Small Black Business thrive in local neighborhoods.
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July 2022 by Letty C.
I've been experiencing difficulty locating medication in the larger pharmacy chains here in Brooklyn so my PCP advised me to seek something smaller in my area and suggested this location. They text/call when prescriptions were ready. My first time visiting, I was impressed. This store is small but definitely accommodating and I was in and out quickly. My second visit I went directly to the counter and asked for assistance, no lines like that dreadful spot Downtown Brooklyn. Smaller, local, customer friendly, family owned, in/out quickly, and professional.
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April 2022 by Jillian S.
My sister went to ER THURSDAY when they discharged her they sent the prescription to this pharmacy. Today is SATURDAY and the prescription is still not ready. Not to mention the pharmacist is not there. I went this morning told to come back in one hour! I came back in one hour and the pharmacist is still not there. Told to come back again in another hour! Like you really think people got time to be running back and forth to the pharmacy all day. Worst pharmacy ever!!
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February 2022 by Lizzy K.
I was in a crisis and the team here heard me and helped me. They provided me with great customer service and went the extra mile. I'm so grateful for them!
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January 2022 by Mariana Bravo
Called - no answer. Left voicemail, no callback. Set up appointment online. After an hour in line sharing a small space with at least another 10 people about to get tested for COVID, without anyone from staff coming to give any sort of information, when my turn is up I’m informed they only take Medicaid. All could’ve been avoided if there was any sort of communication whatsoever. I just hope I didn’t get COVID while I waited there.
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January 2022 by Alexandra
Five stars are specifically for the amazing pharmacist Ngozi, who is here on her day off, keeping the entire pharmacy organized, safe, and calm.
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December 2021 by Eva Hulsizer
The staff is always very helpful friendly and respectful! It’s inventory is impressive I’ve found items that I have not been able to find in other stores in the area. It’s a cozy well organized clean space place with a lovely staff of nice people
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November 2021 by Christian F. Marchand Marrero
Great service; quick and efficient. Did both a rapid test and a PCR test and everything went really well.
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October 2021 by Leona Preston
Came into the pharmacy to get a rapid test. And I received fast and great service. The pharmacists are very nice and this pharmacy has a great selection of items. I definitely recommend this pharmacy.
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October 2021 by Sarabeth Blum
Great local bed stuy pharmacy with friendly and helpful staff! Came in for a covid test and it was super fast.
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September 2021 by Mikelina Belaineh
Service here was great and efficient— the staff was very friendly and helpful.Was able to walk in and get a test easily, was walked through the appointment booking process on the spot (as opposed to being told I’d have to go make an appointment and come back). Will be coming back here for any testing needs.
