-
April 2025 by Isabel Gómez
I'm writing this review as a warning. I've been a loyal GNC customer for over 10 years and have shopped at this location for almost 4 years.
On two separate occasions, the manager’s conduct has been disrespectful, aggressive, and unprofessional. The first incident occurred when I was confused about a deal I had received the previous day. Although I tried to explain to him what happened, he persisted in speaking over me in a rude and demanding tone, even when I told him that it wasn't a big deal, 3 times, he kept speaking over me. As I left the store, He threatened me to "ban me from the store". I communicated with GNC customer service and everything was settled, I was told.
Today, the behavior escalated further. When I visited the store with my coworker, the manager refused to let us look for something to eat and abruptly told me, “Gomez, I need you to leave my store", "you're banned from this store". Despite my attempt to remind him that management had previously apologized for his aggressive and disrespectful conduct, and actually credited my account with 500 points to honor my complaint, he interrupted me repeatedly and threatened to call someone to force my exit for "trespassing". Due to his persistent interruptions and threats, I was compelled to ask my coworker to leave with me.
While I appreciate the excellent service from the rest of your team, especially his boss personally calling to address the situation and apologize, these incidents with the manager are unacceptable and have caused me significant distress. I hope that nobody else ever goes through this and that GNC takes further action.
-
October 2024 by Juan Llanos
I was a customer. I went to buy 2 proteins, they charged me 117 but then they charged me 73 dollars. I claimed I didn't receive help because they don't know and neither do I. haha.
Well it was a pleasure to be a customer
-
October 2024 by Shoamir Rustamov
The girl working evening shift unlawfully and rudely demented personal information, email and phone number from me to buy protein in the store.
She refused to sell me protein until I didn’t provide my name and phone number.
-
February 2024 by ivette tigse
The staff is very friendly, if you have any questions they explain things very well.
-
January 2024 by Emiliano Torres (Ohm'nEms)
Pretty good. The workers at the store are great. Good products, some workers will tell you what's some of the best products they have. Overall they all do their job well ?, ghost and GNC wheybolic are pretty good
-
November 2023 by Traci
Small store but basically has everything you need. The staff is knowledgeable, friendly and not pushy. I especially appreciate the store policy of allowing you to return tried items within 30 days with receipts.
-
August 2023 by Wanda Javalera
Very clean, and the guy was very friendly, recommended.
-
June 2023 by Mercedes A.
Best helpful staff and great manager always fully stocked and clean store full of information always
-
February 2023 by Mercedes Aguirre
Good customer service very nice people
-
December 2022 by CC S
WORST WORST WORST customer services i ever have in my life from this store manager on 5th ave Brooklyn. I will never forget this store Manager (the way he served) so unprofessional, Rule and NOT been trained well. Super disappointed.
-
November 2022 by Eddie G.
Helped me choose products that would help me gain more muscle mass and I'm proud of the progress I saw.
-
November 2022 by C L
WORST WORST WORST customer services i ever have in my life from this store manager on 5th ave Brooklyn. I will never forget this store Manager (the way he served) so unprofessional, Rule and NOT been trained well. Super disappointed.
-
August 2022 by Alberto Argueta
The managers the best he helped get in shape and gain slot of muscles and weight also And the staff is great help and knowledgeable
-
July 2022 by Donna M.
Thanks for helping with the protein bar exchange, Alberto! A++ appreciate the customer service and expeditious assistance.
-
June 2022 by su wallace
very good.
