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February 2024 by Haas Regen
Still the BEST after all these years! A Heights Institution.
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December 2023 by Garrick Neuner
Attesting to paying with card and the cashier pushing the tip button as she turned the screen around… real suspicious stuff.
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September 2023 by Connie Li
I come pretty frequently. Ice cream is good but I have to take a star off because it’s usually kind of melted - the instant you receive it, it’s soft. It even looks soft in the freezer. Can management improve the freezer temperatures or do whatever other ice cream stores are doing to maintain texture?Also, everyone complaining about the prices (tourists????) should go buy a tub of ice cream from the grocery store instead. The reality is that it’s an expensive brand in an expensive location, and you need to calibrate your expectations accordingly. For New York it’s decent value.
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September 2023 by H C.
September 3rd at around 5pm -5:10pm,A poor lady infront of us was going through card reader issues with the register. One worker asked us if I was able to pay cash before making the order. So i understood and assume there was a card reader issue in the store. My gf and I had both had cash and card payment ready. We wanted to leave with our change and a receipt. While waiting, we were half way done with our order...We wanted to enjoy our order walking in the beautiful weather...Sadly, that didn't happened. I guess employees don't really care about customers' individual experiences... All the employees were giving me attitude as I was expressing how sad and upset i was waiting long for my change and a receipt..I finally received my change back from their TIP JAR.... I don't even know if i got the right amount of money back because they didn't ring up my order on the system. They were not giving me my receipt for the order. I left the store feeling really upset and stressed out..If you are an owner or a manager reading this review, please look through your camera and double check if they even rang up my order after i left. I'm the customer who ordered one scoop on cone and this pineapple coconut shake..Lord have mercy...
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September 2023 by Aylin
Just walked out of here and wow. Be very careful paying card or Apple Pay. The lady at the cash register reached over, clicked 15% tip while I tapped my card. It happened so fast, caught me completely off guard. It’s giving thieves. Never will come back again.Date: 09/03/23. @5:31pm. Shame on you guys.
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August 2023 by Odessa Lambert
I came here around closing time on 8/26 with my family. The Muslim worker took my order but the other worker saw us first and did not greet me or take my order. A family of another race walked in and the non Muslim worker immediately focused her attention to them. Although I was standing at the register first because my order was taken before theirs, she requested for me to move out of the way. When I told her I was first she got angry and told me to move out of the way.I’ve been trying to contact a manger about this matter but no one answers the phone.
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July 2023 by Alexander L.
food is amazing we come here almost every day and they have it ready in 30 seconds
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July 2023 by Laurence S.
It's closed at 10pm on Saturday night not 11pm like Yelp hours indicate. Weekdays it closed at 9pm
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July 2023 by Neil Schloth
Ava made the best Irish crème brownie sundae, what a great location
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June 2023 by Aafreen Fathima
This is my favorite Haagen-Dazs location. Excellent service. I have tried many other locations in NYC and had terrible experiences in UES and UWS (72nd st) locations. This location never disappoints.
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June 2023 by Alex Osgood
The ice cream is great but they don’t wear gloves handling the food. Won’t be coming back
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May 2023 by Jane M.
terrible. had to preorder a cake in person because the store was not listed in online ordering. Fully paid and ordered the cake on Monday and scheduled to pick up on Friday. Once Friday arrives they tell me the cake was never made because it did not have the flavors I wanted. There were 4 full days to call me if I wanted to switch out any flavors or if I still wanted the cake. Nothing. Only found out once I got there so I had to run to another bakery to get another cake. Terrible experience will never be ordering here again
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March 2023 by Dan G.
The employee made me wait for 20 minutes at the front of the line after waiting 10 minutes for my turn. He kept telling me to wait while he helped other people behind me. It was so weird and I just left without getting anything. Wasted a half hour for nothing
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October 2022 by RKO1035
I'm the Heights and good service and the ice cream is wonderful. My wife had ice cream,but I opted for the chocolate shake and was in heaven.
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October 2022 by Terezi
Good ice cream but it’s incredibly pricey. I paid $7 for a small cup of ice cream.
