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February 2024 by Trish L.
Seriously the worst ever Home Depot I've been to and this was the first time and last time to this location! The floor manager has the shittiest attitude I've ever dealt with at any Home Depot store. I was looking for a piece of ply wood in a specific size, which they don't sell but I was told by a lady at the return department that they can custom cut it and ship to my home. I was instructed to talk to the product person so they can place the order for me. I went over to the cashier side to look for the product person. Listen to the following conversation and see which part has triggered her shit show. I walked up to two African women standing by the cashiers up with my usual smile: Me smiling "good morning" Woman 1: "good morning" Me"where can I find the product person so I can order a piece of ply wood in a specific size I want and have it shipped to me?" Woman 1: "hmmm I don't think we do that" Woman 2 jumped in"no we don't do that" Me"but I was told I could order it with the product department" Woman 2: "no we don't do that, you have to order online..." Me"oh no, I was told..."(haven't finished my sentence) Woman 2 cut me off angrily"oh YOU'RE TELLING ME NO, go help yourself then" she then walked away to the other side of the cashier machines I got startled for a second and i was confused. I turned to woman 1"sorry I was just telling you what I was told" Woman 1"she is the manager so if she told you we don't do it, we don't. You need to ask her" I turned around and addressed to woman 2 standing across me"sorry ma'am, I was just telling you what I was told" Woman 2 got very annoyed"you told me NO while I was just trying to help you" Me more confused"clam down ma'am, I am not trying to create a scene here, I just told you what I was told..." Woman 2 cut me off again loudly "CALM DOWN?! oh yes you are creating a scene here" What the fudge, I walked out of the store without looking at her shit face. Buyers be aware, visit another branch. You don't need the shitty attitude here.
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September 2023 by Jahnavi U.
My husband and I stopped by here 2 days ago to get soil for plants. Upon entering the store, one can see this huge display of Halloween (creepy and fun) decorations on sale. Although the decorations caught our attention we didn't buy any. We browsed around the store to see if we needed anything else besides soil. I've purchased many things here including annual and perennial plants, organic soil, resin and clay planters, plastic and clay saucers, housekeeping items and more. They have reasonable prices for all of your gardening needs.Although the store closes at 8pm, it seems the garden center closes earlier. One of the store employees told me that last time we visited.
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July 2023 by Gif A.
Overall this is a pretty well stocked store. It's a little hard to get help., but I'm general the staff seem pretty knowledgeable and willing to help. Parking is plentiful, if you're willing to park on the second floor and of course, getting into a broken elevator does not help the customerexperience. My only question is who does your maintenance, cause it looks like you guys can use a few extra trash bins? LOL.
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March 2023 by Jeffrey W.
Looking for mouse trap today and I'm glad I came here. Rather than ordering from Amazon, you can get it here right at the moment. Plenty of parking and close to Manhattan which is a great plus.
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March 2023 by david c.
Staffs are very helpful in helping to find the items. Great customer service. This homedepot is spacious, you will like shopping here.
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November 2022 by Catherine L.
I'm on a mission to hit every Home Depot in NYC and so far this is second worst (after the Bed-Stuy location on Nostrand). The elevators to the upstairs parking lot are broken AF . They layout is horrible, with the gardening items spread across three different sections. In the hour I was here this evening, no staff in the outdoor nursery. I asked six different staff members indoors if they could have somebody come out to unlock a wheelbarrow for me and of course nobody ever came.
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July 2022 by Gaynelle C.
Kitchen Design.I need everyone to meet Brittany. She's 22my Design Consultant to complete my kitchen renovation at the Home Depot Brooklyn. She worked with me and if she didn't know an answer to a question, she would get the answer expeditiously. She worked around my schedule, cancellations and other eccentricities. She's the BEST.
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May 2022 by James K.
Beware. They prey on elderly customers. I purchased an outdoor grill for my father, and paid for next day delivery so we could BBQ for Memorial Day weekend. He received a call saying they just delivered it, but when he went outside, there was no grill. I came over and checked everywhere and asked the neighbors - no sign of any delivery. I have called the Home Depot help line, and each time they say the store is "looking into it" and will call me back. Never heard from them. Please do not shop here, and DO NOT let elderly customers deal with this store. They will be scammed. If you must purchase something from here, make sure you use a good credit card that can dispute charges.
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January 2022 by Amin Alsofari
Bought an item for$94I wasn’t working they said the item doesn’t match the receipt and was told the item I’m returning cost $239. I only want $94 Who’s at fault hereI even told the manager/ supervisor to check video images. On the receipt.
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July 2021 by M. M.
Don't go there. Anthony Ramos mismanages the store. They take your money and never follow up. I've spent dozens of hours on calls getting messed around with. Your carpeting department is a joke. Crooks. Shop elsewhere if you can.
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June 2021 by M S.
We ordered 2 fence panels on line. On the day they were to arrive we waited and then found out they cancelled the order! It happened twice! When we finally confirmed a new delivery, they wouldnt even deliver to my property, a private home. They wanted to leave our stuff across the street. Delivery is $79. Dont shop there ever.
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April 2021 by Kenny C.
It's a Home Depot. It's right off the BQE. There's a big multi-level parking lot, but the parking spaces are pretty tight. There's a big gardening center outside (you can pay for everything there without ever going into the store). Lots of pots, plants, soil, etc. Inside is pretty big, but not sure I like how it's organized. Folks working there are nice enough.
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April 2021 by Cru K.
The service here is ghetto. Nakeeta was very unprofessional! She asked me for my card number over the phone over 5 times. She even yelled at me. So unprofessional!
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April 2021 by Casey Q.
The associates must be underpaid because their attitude is horrible. They don't even know where they place their own items.
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March 2021 by Joselyn Vargas
HORRIBLE OVER THE PHONE CUSTOMER SERVICE! It’s impossible to speak to some one! 30 min waiting !