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March 2024 by Henrock city
I Wish i can write a 0 star
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December 2023 by Ayushi Jain
HORRIFIC EXPERIENCE - STAY FAR AWAYMy car got towed while visiting my fiancé, a mistake I'm willing to admit. But the entire experience left me feeling hurt, betrayed, and taken advantage of by what can only be described as a heartless SCAM. There was no notification whatsoever, and I had to rely on my fiancé's apartment staff to get their details.When I finally managed to contact a lady named Rolanda, the way she treated me was nothing short of devastating. She coldly informed me that I could only retrieve my car on Monday morning at 8 a.m., and the staff there would quote the price. To my shock, it turns out she is the boss, and she wielded her power with complete disregard for my distress.The next day, her staff demanded an obscene $425 in cash, showing absolutely no empathy. They insisted that it was entirely up to Rolanda to negotiate the price. When I tried to call Rolanda in a desperate attempt to negotiate, I was already in tears. But she refused to pick up my call multiple times, and when she finally did, her voice was disinterested and uncaring. I found myself begging her to lower the price, as it was outrageously unreasonable. They wouldn't even release my car, and her staff said it needed to be quick because he had work to do, all while sipping on his coffee. He even threatened me, saying that if I didn't pay now, they would charge me even more.Later, I reluctantly agreed to Zelle her the money, still settling at $400. It's absolutely ridiculous that they didn't even have the decency to provide a receipt after I sent the money, showing just how unprofessional they are. I even doubt if they are a legit company. Everything about them was shady. I had to take time off work for all this. They took me to a shady car lot where I had to pick up my car.Please if you are reading this, avoid this company. They are not just unprofessional; they are inconsiderate, and heartless.
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November 2021 by Nykia Luckie
My truck was tolled off and Mark and the other young man was nice to me. I ask for air for my and he was very helpful and he helped me out.
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October 2021 by Mavlon Sattarov
On time and reliable
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October 2021 by Natalie Anufriyeva
If I can give this place 0 stars I would. Unprofessional nasty stuff especially the lady on the phone. I hope the shop goes out of business please stay away from here
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October 2021 by Salavdor Beltran
Even if you are stranded don't call this company.
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October 2021 by aminul islam
Very bad service and worst towing com ever , don’t recommend.
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October 2021 by Diana Kalnins
Billy arrived earlier than quoted time. Very courteous and professional gentleman.
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October 2021 by Md Aminul Remon
Horrible service. I could not believe what I had to go through with this company. From rude service to theft. I would not recommend this company , They should learn customer service and have some dignity when doing their job. The WORST TOW COMPANY I HVE EVER SEEN IN MY LIFE , Not recommend at allService: Special vehicle towing
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June 2021 by Neil Ramroop
Stay away from this shop. If your car dose end up there like mine did get it out as soon as possible. These people are only concerned about keeping your car as long as possible so they can bill high rates to either you or your insurance provider. It took me a week to get my car out of there. Everytime the tow truck company called no one answered, when they did answer no one was available until 10 or 12 or maybe late afternoon. I'm surprised this place is still in business with how horrible they treat their customers. DON'T BELIEVE ANY OF THE 5 STAR REVIEWS YOU READ!!. They are posted by friends of the owner or people that work at the shop. Run far away!!!!!!
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June 2021 by Jaquan Woodson
The worse service I’ve ever dealt with. They have had my vehicle for going on 2months to do 2 weeks worth of repairs. Everytime they say it’s suppose to be ready they come up with another excuse. They even told me my vehicle would be ready on a Saturday 9/26 I called multiple times no answer, when I go to the shop there isn’t anyone there working on cars or anything. A man outside said it was just him there doing tows. This is the very worse repair place to go to
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October 2020 by Quan Woodson
The worse service I’ve ever dealt with. They have had my vehicle for going on 2months to do 2 weeks worth of repairs. Everytime they say it’s suppose to be ready they come up with another excuse. They even told me my vehicle would be ready on a Saturday 9/26 I called multiple times no answer, when I go to the shop there isn’t anyone there working on cars or anything. A man outside said it was just him there doing tows. This is the very worse repair place to go to
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October 2020 by kyle foster
They take forever!
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October 2020 by Stephen Duprey
Horrible service. I could not believe what I had to go through with this company. From rude service to theft. I would not recommend this company even if it was to tow a bike. They should learn customer service and have some dignity when doing their job.
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July 2020 by Meghan L.
I wish I could give them zero stars. Our car broke down in Brooklyn while we were traveling to Jersey. It was me, my partner, and our two kids. Outside, in the heat (currently 85*), and unable to get in to AC (no AC in our car and businesses won't let us hang out inside due to COVID). We waited over two hours for a tow and ended up canceling it. Every time we called we got the run around. Definitely would never call them again and would NOT recommend them to anyone.
