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March 2024 by Frankco Harris
Went to the store with my son and Shawn was amazing. He explained all of our options and had someone to assist my son with his details. This is a great store for men that need to take the guess work out of buying a suit.
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March 2024 by Paul Lemire
Great location and staff extremely helpful and personable
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March 2024 by STEVEN GRAY
Ive always had a great experience with Indochino. However at this particular location Sean and Rachel go above and beyond to help with choosing the right suits, shirts and customizations. Their service and help is absolutely amazing.
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February 2024 by Shloimy cohen
Came all the way from out of town and they were closed already at 6:45pm, even though it says on Google they close at 7pm on Thursday!!!
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February 2024 by Abraham Bejarano
Easy going and really pleasant maners . Very good advise.
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February 2024 by Matthew Vitebsky
Rachel was an immense help in getting a fantastic suit custom made! She was quick and precise with the measurements and was knowledgeable to all my questions!
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February 2024 by Alexander Zhik
Shawn is a phenomenal tailor. The personable service is ?????. 10/10.
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February 2024 by Conor Hussey
Rachel helped me through the fitting and customization process! She made everything completely seamless. Couldn’t recommend more
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January 2024 by Stef Ferrari
Shawn was amazing! So knowledgeable and professional, patient and supportive. The experience was fantastic!
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January 2024 by Kai Lui
Edgar was extremely helpful from the time I walked through the door. The experience was outstanding. Any questions were answered immediately and to my satisfaction. Will definitely go back for more suits.
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December 2023 by Kevin Young
Shawn was extremely professional and made the experience seemingly effortless.
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December 2023 by KB
Quality linens and designs, simple and modern interior, and a staff that made me very welcome really made Indochino one of the most relaxing and comfortable tailoring experiences. Highly recommend for anyone who is looking for a custom suit with staff who has a wealth of knowledge in the industry.
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November 2023 by Uri Pierre-Noel
Hands down one of the best suit consultations I have had in 15 years. I was surprised. I had low expectations coming back to Indochino but wow they have stepped their game up. Sadly some custom items no longer exist. But. Shawn is the damn GOAT. His advice, demeanor and overall humble/hilarious combo made for an amazing experience. I had no expectation to buy more than just one suit but I had to double down and I will be back to this specific location to work with Shawn and his great team. Again. Wow. Worth the visit men. Also one last thing there is a beautiful skylight in the back on the couch - perfect for an afternoon appointment with the boys to get suited together.
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November 2023 by Jonah Wagan
I would recommend using a different company for your suits and shirts or at least a different location. I had my suit fitting in manhattan and the person that sized me did a great job and I got my suit. When I went for a final fitting on the suit, I also ordered a shirt so that I had a fitted shirt for my wedding. I got my shirt and the neck was too small and the shirt sleeves showed wrist and did not extend beyond the suit jacket at all. I went in and they re-measured and when I asked if it would come in time for my wedding they assured me that it would not be a problem. The new one came and the sleeves were the same length, they did not extend. I called and the store manager Shawn said that I must be mistaken as it shows in their computer that they added length. I sent him pictures and asked for them to refund as it would not make it in time. They just responded to the email with "Thanks!"I had to follow up multiple times to even get a hold of a staff member. Online support was less than helpful as they said that I had to talk to someone in the store. They let me know that they reordered the shirt. When I talked to him again, he said my only option to have a shirt in time for my wedding would be to buy a new shirt from another company and that they would not refund the order. The only thing they could do was give me 20% off a future order and a tie. I went to the store to drop off the two ill made shirts and to pick up a tie, and there was a note that they would be out of the store for a little over an hour on lunch. I dropped off the shirts at the door and left. The shirt did not come in time for the wedding and I in fact just went to Macy's and got a shirt for half the price at double the quality. **IF** you are going to use indochino, I recommend going to the one on Madison Ave - at least the staff there were helpful.*** The follow up from the store was to offer me a free accessory picked up in the store or shipped to me to make up for the inconveince. I will be passing***
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November 2023 by Jim C.
The Brooklyn store hours were to 6:00 pm. I arrived at 5:00 and told them I was from out of town and wanted to order a suit. They said they were closing early and would not stay open even for me to look at available cloth so I could order in Washington where I live. I was with my adult son who wanted to give me a suit for my birthday. They refused. They will never get my business!