-
October 2023 by Gabe Jun-Rossi III
The facility is great. Most importantly though, Ebony and Nate are the kindest, most accommodating people. Really. They made all the difference moving in AND out. Thanks guys
-
September 2023 by Vito
Simply the best !!!! It may not be all state of the art fancy shmancy hi tech facility , but the customer service under the management of MS. EBONY makes it the most advanced secured friendliest experience... It's great knowing that HUMANS STILL EXIST & ACTUALLY CARE ..AFTER ALL SOME OF MY MOST CHERISHED MOST IMPORTANT LIFE POSSESSIONS ARE BEING STORED THERE ..thank you guys for making one of the worst, most difficult time of my life that much easier. Thanx again Ebony and David ..
-
September 2023 by Hallie Le
Super helpful, friendly, affordable prices! I felt warm and welcomed each time I visited to move stuff in/out.
-
August 2023 by Nora Poggi
While the staff was tremendous, professional and kind, especially Ebony who went above and beyond, the storage in the basement area is not safe for your belongings: I left the content of a small bedroom for 6 weeks in the basement and when I came back, all my stuff had mold on it. I had to throw out my mattress and desk chair, and spent 4 days cleaning every single item and clothes I owned that smelled so bad. When I asked for a refund, management told the staff to tell me mold was not covered in the insurance, and basically the management was not willing to even make a gesture to compensate me (the staff felt so bad and was ready to pay out of their own pockets...). I am not sure how the place got so humid this summer - it was fine when I stored it, maybe it was a leak - but AVOID the basement at all costs. Money and time wasted! Another month and I probably would have lost everything.
-
June 2023 by Riti S.
Great, helpful staff though sometimes understaffed. I've had a unit for 1.5 years and the price has gone up 50%. BEWARE of HUGE PRICE JUMPS without warning.
-
May 2023 by Arzan Sam Wadia
The customer service has gone down the drain. The manager David is extremely rude and condescending. New random policies that make no sense. Prices increased ad hoc. Give a different price on the phone and a different one in person. Been renting space there for 13 years but will move if they don't improve their customer policies. Hopefully someone in management reads this and makes amends.
-
March 2023 by JAMEL JONES
Make sure you pay by the 9th of each month or these people will rob you blind. The website does not take payment it’s always problems, and they will increase your rates without notifying you every six months. Other than that it’s been a great experience.
-
January 2023 by Sage
The staff here is super helpful and professional, and they have some of the best storage prices you can find. You can even borrow their truck for a refundable deposit!
-
November 2022 by Dan Garrity
The facility is new and spotless. The office staff person who assisted me was a pleasure to work with. Very nice, very competent.
-
October 2022 by Caoimhe Anglin
Wow, I can see why this place has such great reviews!David and Ebony went above and beyond to help me get the right unit for my needs even helping me bring all my stuff in from my car! David was so friendly and patient, clearly explained everything and the whole experience was so much easier than I thought it was going to be.I rented an 'upper locker' which is really only about 5ft off the ground and has rolling step things to help you walk up to it. The locker was massive - 5 x 5 x 4 - and the cheapest in the area by a long shot. It may not be 'climate controlled', but it's indoors and the building felt warm enough so I think my Christmas decorations will be fine!I'm really pleased with iStore Green, I love that they buy renewable energy for the building and they're only a short walk from the G train which is a massive bonus.
-
October 2022 by Alexandra Payne
All of the staff there are very friendly and helpful. Kyle who works in the units/ storage area was especially awesome!! on the day that we moved out he helped us carry our heavy pieces. Such a nice person!!
-
August 2022 by Clint B.
I reserved a 5x5 unit online for $45/month. I went a few days early to check it out and there was a big a** pillar right in the middle of both units they had available. No mention of that online. If I'm paying for space, I need to be able to access all that space with no obstruction! I called the next day and told them I would a unit with no pillar in it - "yes of course, we'll have that ready for you when you move in." I show up they told me it would be $95/month for a unit with no pillar on the lower level, and the elevator constantly breaks down. I ended up going with a unit on the street level floor for $125/month since I'm just staying a few months. Waaaaay more than I expected to be paying, plus $11/month for required insurance and a $20 service charge. 2 stars because Ebony and the other staff members were very helpful, but the company is garbage. Store your stuff somewhere else.
-
June 2022 by Babo B.
Do Not Use if you need a unit for more than a few months. They are doubling and tripling rental fees after just a few months. Also be very careful when they give you a unit, ask if it is a full unit and not one that has some sort of obstruction inside it. I was given a unit and when I went to look at it it had a huge pillar in it. They need to disclose these things, and its something the BBB is looking into. That, and the price gouging rate hikes. The attorney general could be contacted if someone has any issues with them. Always contact Melissa, they are the district manager and the Better Business Bureau knows them. Don't waste your time with anyone else. If you need something for a month or two its fine, but the hours aren't very good. Mainly working hours, so if you have a job you wont have much access. Something long term is a very bad idea, they will raise your rate by up to 70% or more and then sell off your items at auction.
-
April 2022 by Annemarie Van Doren
Super conveniently located storage for a great deal - very helpful attendants and good conditions! Used for around 9 months with many comings and goings and overall had a great experience.
-
April 2022 by Keith Bazemore
The service and staff were on pointEbony is awesome David as wellWalk me through everything and very directI felt comfortable with them at istoregreen in Brooklyn 12 hall st...I would recommend my friends who are in need of storage place..great prices as wellThanks guys
