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May 2022 by LaVerne D
The company staff was professional and responsive in helping to resolve my computer issue. I am grateful for the support I received. Thank you!
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February 2022 by Selina King
I have been requesting an RMA from them for several days. No-one ever answers the phone, and when they finally responded to my emails, they keep asking me to exchange the laptop for another one even after I have repeatedly told them I was not interested.
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October 2021 by J Hh
Give Gregory Iron back his money you crooks
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April 2021 by Mitsraim Antoine
I gave a one star because I did not have the option to give minus 20. They post pictures of brand new devices, and they send you products that are beat up, scratched up, laptops with bent corners and rubber feet ripped. They stall the process to return the product, and get back to you to inform you that the return window has expired. They are a conning people out there. This is not how you do business. Hopefully this review helps somebody avoid buying stuff is sold by Zoom.
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March 2021 by Kris P
If you want broken 15 years old computer order from them, literally 2006 laptop...unbelievable
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October 2019 by Stephanie Fox
They sent me a broken laptop and then discouraged me from returning it for a refund. Said they wanted to try to fix it instead, that didn’t work. So I returned it within 2 weeks of receiving it with receipt and they stopped answering me regarding my refund. So now the have the laptop and won’t answer me for my money back, it’s been weeks now. This company is a total fraud. They should be shut down.
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January 2019 by awesome extreme Cameron
SCAM SCAM SCAM don't order from this company as the will scam you. I bought a laptop for my son for christmas and when he opened it he was excited BUT then it didn't work. They sold us a non-working laptop and the response was warranty expired 12/21. The review forced me to give a star or they would of gotten no stars. This company is a scam.
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July 2018 by Ray Moore
I had ordered a dell refurbished dell latitude e6410 I5 2.4ghz 2gb 160gb dvd windows 7 home laptop notebook. Since ordering, I have had nothing but problems. First off the order was created on June 10th, a shipping label was created on June 11th, it wasnt picked up by fedex until the 26th and it was delivered on the 29th. The laptop is very beat up but hey after spending $170 and waiting so long, I figured I'd give it a try. Upon turning on, the laptop seemed great as I logged into wifi and started browsing the internet but as soon as I went to restart it I got a error of media test failure and profile errors and the only way to correct this was to go into repair mode. After about an hour I finally got back onto windows but now the wireless wifi is not accessible and when plugged into my router, the internet just doesnt work very well. I have attempted to contact the company and have been refused a refund.
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March 2018 by Jo
I have purchased 3 refurbished computers from this company and I have a 4th in transit. I think one might have been slightly different from what I thought I was getting but I was still impressed with the model I got. Two of the 3 computers are still working - going on 2 years - with zero problems. The first computer I ordered from iZoomUSA died [hard drive failure] 3 days ago but for the price I paid and for as long as I had it I can't complain at all. Not at all! It did what I needed it to do and more. I have not had any problems with this company. Therefore I highly recommend it for what it offers. I am not sure a refurbished laptop is for everyone because refurbished means exactly that and nothing more. If you want all the bells and whistles you should probably save for a new one. I know that when I want a laptop ASAP that will do what I want it to do and I don't have a lot of money iZoomUSA is who I go to. I know I am getting a good product for a good price and that is the way I prefer to roll.
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February 2018 by Jim Kane
Don't buy from these guys - they are inept @ best. Bought a laptop just before Christmas 2017. They sent me 2 (yes 2) laptops - neither of which was the correct spec (less RAM than I ordered). Machines were beat up too. Used the RMA process for the return and requested a refund - was not processes - had to go back & forth several times (took a LONG time to resolve - THEN they shorted me for restocking fee). They claimed to New Egg 'buyers remorse' as reason for return - not sending the wrong item - justifying it with "we offered a replacement". Sleazy business - buy from a reputable pace - it's worth the extra money.
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March 2017 by DALE CARIDI
I was looking for a budget priced laptop. I have been a customer of Sears for over 20 years and have had always enjoyed great customer service. So when I ordered the laptop from them with a vendor of ZoomUSA I did not question the validity of the company. However, they sent a broken computer and will not contact me back after three phone calls and three emails. They require an RMA to return within 21 days. I have spoken to Sears and they are trying to assist me but ZoomUSA will not get back with them either. DO NOT PURCHASE FROM THEM.
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February 2017 by Nichole Crandall
They sell bad laptops. Falsely advertised as in good working conditioned. I recieved a laptop with a dead battery. They claimed they shipped a batter over 30 days ago. When they "don't sell batteries". They refuse to replace the battery, or refund my money. They no longer respond to my emails. And have no responded to my better business Bureau claim either. They will rip you off!!!!! Check out all the complaints with the bbb before buying anything from these scammers!
