December 2024 by Alexis Fleary
I recently had an unpleasant experience at the Journeys store. When I arrived, the man at the desk was on the phone and couldn’t focus on assisting me with my order. This led to him mistakenly bringing out an order for someone named Alexandra when I had clearly said my name was Alexis — a frustrating first red flag.
I requested to have my child try on the shoes first, which he allowed. My son tried on the right shoe, and everything seemed fine until we reached the car, where I noticed what appeared to be pen marks on the shoe that someone had unsuccessfully tried to clean. I went back into the store to ask if they had another pair, but the employee’s response was dismissive and uninterested.
When I asked how long it would take to order another pair, he simply said he didn’t know. I then inquired if any other store had the size in stock, and he repeated that he didn’t know. When I questioned why he seemed unable to provide any answers, he told me he wasn’t trying to argue. I asked for his name since I had just spent money and wanted to know who I was dealing with, but he refused, claiming he couldn’t share that information.
Overall, the service was very rude, and if this employee was the store manager, he is in serious need of more training or a demotion. Being on the phone during transactions leads to avoidable mistakes and creates a poor customer experience. As you can see he’s on his phones in the picture. I do not recommend shopping here until the customer service improves. Attached is a picture of the “manger” on his phone.
