Land Appliance provides delivery, installation, and repair services for major appliances. Customers report very good experiences, describing the delivery and installation teams as quick, efficient, professional, kind, patient, and pleasant. Specific staff members are noted for their excellent service, including a very courteous and helpful phone representative and skilled repair personnel. The technicians are knowledgeable, arriving prepared with parts, and completing jobs like stove repairs and fridge installs effectively while being respectful. Communication is clear, with time frames provided and follow-up calls made. While one customer prefers email over phone communication and another noted a quickly corrected sizing error, the overall feedback is positive, with customers appreciating the company's professionalism and efficient, friendly service from both office staff and field technicians.
Absolutely awful customer service on the phone. Delivery and install was fast but the inconvenience, rudeness and gaslighting of this office colors this entire experience negatively.
April 2024
Land appliance has no customer service skills. They are extremely rude. And behave as if they are doing you a favor. Do not use them unless you have no choice. Bronx NY
December 2023
They sent a stove that was spay painted to cover some scratches. This place is disgusting
