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November 2023 by Khanya Collier
Lakicia was so friendly & helpful ! I lost a screw out my glasses, Lakicia was immediately attentive and helpful as soon as I came in. She even straightened the arm I had bent out of shape, which wasn’t even what I came in for! Very grateful for her help
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November 2023 by mackenzie grant
My lens popped out and I lost the screw but I came in and Antasha fixed them right up! She was super nice and it was a wonderful experience.
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October 2023 by arely perez
Great experience! Caring and patient customer service. Quick and efficient. She provided frames I was looking for.
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September 2023 by Rachel W.
Super helpful and efficient staff. I was able to get exactly what I needed, and I will be coming back.
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September 2023 by julian huerta
Walked in today because my glasses broke randomly. The lady gladly took them and without any questions began fixing them. She also was able to fix the nose piece that’s been missing for a while now without asking! Great service totally recommend!
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August 2023 by Tim Perkins
This location is open late so I can go after work, which is great. I’ve had various pairs of lenses made here over the past few years, all have been well-made and not too expensive.During my most recent visit in July ‘23, Lakicia did an excellent job helping me through the process of fitting new lenses to 2 pairs of my old frames. She was quick, concise, knowledgeable, and personable. Lenses were ready ahead of schedule, just in time for my vacation.5 stars to Lakicia.
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August 2023 by Karena Chow
I came for an annual eye exam (Contacts and glasses exam). Dr. Vu is knowledgeable and thorough, and all the licensed optometrists are lovely. They helped me fix a pair of glasses that I sat on and replaced the nose pads on them (one fell off) for free.
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July 2023 by Ayesha Gowie
WORST EXPERIENCE EVER. If i could give zero stars I would. I got an eye exam here and ordered the glasses and when I received them they were not right. It strained my eyes to look through them and they gave me headaches, I felt like the prescription was incorrect. I brought them back into the store to see what they could do to fix it. They told me my 30 day “happiness” warranty was almost up so once they fixed and reordered the glasses and I actually received them, if they still weren’t right it wouldn’t be covered. I said I didn’t want to pay to fix a mistake they made when they gave me the glasses. So either I would just return them then and there for my money back or they could guarantee that after they reprocessed a fixed pair that if it still wasn’t right I could have the guarantee continue. The employee spent a long time talking to her manager and then informed to me that when they changed the prescription the 30 day guarantee would restart again as a courtesy to me. I received the new glasses and they still did not feel right, same issues again. I just brought them back to the store today and told the manager I wanted to just return them and get my money back because this is the second time they are not right and I will just go somewhere else. Then she told me I couldn’t return anymore only have them remake them, because the 30 days were up and that I was told that there would be no more returns after 30 days. I was NEVER told that. She said she discussed it with her employee but she never said it to me nor did her employee. I was never informed that this 30 day restart would not include a return or I NEVER would I have done it. I would have just asked for my money back like I originally asked the employee for, before they roped me in telling me I would get another 30 days. Because they did not communicate properly. It’s extremely unprofessional. And when I talked to the manager all she could tell me is that there is nothing she can do. I just want my money back. This is absolutely horrible service and in all the years I’ve been wearing glasses and been to optometrists I’ve never had such a negative experience.
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July 2023 by Rita Rudsky
Antasha is wonderful person. She helped to fix my sunglasses . I even didn’t need to wait. She was very nice and attentive. And I was so glad that i met her in the store.
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June 2023 by Janet Muse
Antasha was very careful is assisting me to find a frame to replace the broken one. The lens had to fit correctly and i am so grateful for her dedication in spending the time to assist me. I would give her 10 stars if I could. ??????????
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June 2023 by Mya
Antasha IS AMAZING!!!! I came in last minute with broken frames and she helped me try out SO MANY frames to fit my lenses. She knew I was in a rush and she was so helpful. Best experience EVER!!
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June 2023 by Lauren Winston
They were amazing!!! Very kind, very helpful in getting me my new pair of glasses, I would go again. The eye exam was quick and easy, and after some decision making on what pair I wanted, they were very patient with me picking between two sets of glasses.
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June 2023 by Aliyah Howard
My experience here at Macy was outstanding. The sales associate Lakicia, was very kind. She answered all my questions and even helped me clean and adjust my old frame. The price was very affordable compared to places like Cohen! I will be coming here for all my eye needs moving forward.
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June 2023 by Diante Crawford
Lakicia was ABSOLUTELY wonderful! She made sure she helped me pick out the perfect pair of glasses. She was so well mannered and very friendly and nice! She made my lens crafter experience AMAZING
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June 2023 by Jackie Saborio
Lakicia is the best! Remembered me after my last visit. She is super helpful in selection and thorough on the lens selection process. Thanks for all your awesome help today!
