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March 2024 by Ivan
The Sauna never works
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March 2024 by Cetus Gamestream
Came home after a 12 hour work shift and it’s 9:05 PM. Before the pandemic, they would have closed at 10:45 PM, which would have allowed me to get some exercise.But now, they give everyone the boot at 9:45 PM. I’m not sure what I’m paying for anymore. Very frustrating.
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March 2024 by atif shah
Love this gym
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February 2024 by Julia Chuyn
The best place for kids. My child enjoys 3 year of the pool and taking tennis lassos .
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February 2024 by Максим Куб’як
I love match point!
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December 2023 by Vonya Harrison
Nice clean place. I go to my pain management doctor there. They are very polite and helpful. Thank you.
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December 2023 by Alan X. Koh
Overall good experience with swimming membership. Friendly guards and not too crazily packed early in the morning, though occasionally several lines can be closed for classes, making it inconvenient for other swimmers to have to crowd into remaining lanes. Pool should be occasionally cleaned, water quality not so great sometimes with too many bandaids on the bottom which is gross.Shower was closed for a whole month for renovation in August to improve member experience while they continue to charge you the full rate. Communication was for two weeks and they doubled the down time without regard for members' inconvenience. With all that downtime for renovation the sauna still went out of service shortly. New showers never have both shampoo and body wash - on your lucky days it's just one bottle of either one sitting on the floor. Please consider installing stick-on shower racks that allow placing of both shampoo and body wash - before the "renovation for better experience" this was way better.
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December 2023 by Noah Lopez
Matchpoint Fitness fell short of expectations. The impractical rule of not allowing gym bags in the CrossFit section, coupled with unhelpful staff displaying attitude when I sought an exception, reflects a lack of customer-centric values. There's a concerning bias towards Russians, making non-Russian members feel disregarded. Furthermore, the absence of water fountains throughout the gym is not only inconvenient but potentially violates basic fitness facility standards. This experience raises questions about the gym's commitment to providing a welcoming and functional environment for all members.
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December 2023 by Maksim Kovtun
Been going to this gym since July of 2022. This place certainly beats other gyms in some terms, but absolutely lacks in others.The two gyms have every single machine you may need for your workout, don’t ever have to wait for more than one person to finish their workouts. Prime times are busy, but they are prime times for a reason.All equipment is high quality with some machines a little worn down, but the management updates and places more machines from time to time which is greatTowels are great amenities, both in the locker rooms and the gyms.Now onto the cons. How come are there no water fountains in this “premium” gym? They have a whole protein drink machine right in the hallway but no water fountains in sight… if you need water you can ABSOLUTELY go to the vending machines or their lounge and spend money on water…Front-desk staff is nothing bad or good, they are just there.. Most of them are in their late teens or early 20s and are just there for the paycheck, I can understand that. Don’t expect any crazy service you would expect in a “premium” gym you pay so much for.Trainers.. there are certainly a couple of good ones out there but there are some that treat the gym like they own it. How are you going to close a whole cross-fit gym for a single class? If I’m paying a full price, I should have full access to all the gyms at all times. Other trainer was upset with me using the machine as intended, oh well, I’m sorry, I forgot that if I somehow break it, it would take you guys half a year to fix it.Maintenance. If a machine is broken - don’t expect it being fixed next week, or month even. Not happening. WiFi. Absolutely forget about your phone once you are inside the gym. No service and WiFi that for some reason works only one day out of the week.Sauna… haha!! Such a big amenity that so many are looking for. Guess what? It’s never working. I’m pretty sure it has only worked for about a month since July of last year. But everyone got excited for this new shower and sauna renovation that left people paying their memberships for nothing(literally nothing, you couldn’t use the pool for a month because there were no showers). The time comes, the sauna works for about a week, cold as usual but you know, it’s there! Next thing you see is an “Out of Order” sign and a wooden beam going across the door. Not surprised. New showers were slippery, that got fixed after the complaints. New showers didn’t even have shelves for your shampoos and body washes(maybe they put them up by now, not sure)The pool only has 2-3 lanes available out of 8 because they are all booked for private lessons. Can’t speak much about it but other reviews have mentioned more.If you have the money and just want to workout and go home - this is a pretty good gym. If you come with minimal expectations for such a high price - you will be disappointed. Maybe this gym will see better times.Update: WiFi is working good, still no shelves in the showers
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December 2023 by Pavel Murashka
I like this place! Have been switching gyms for the past 9 years and always come back to this location!The only downside is that their WiFi is not working sometimes and no cellular connection in some areas.
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October 2023 by Eric F.
Bad customer service. The customer service here is very poor. Firstly, the people here speak very bad English and don't understand anything if your complaint is in English but if you speak Russian they are very friendly with you. Secondly, they have a completely Russian approach to customer service.It isn't good at all for American people who expect their complaints to be heard. To put it simply, they are not open or professional to customer complaints and should be for the price they charge. Other American people have expressed dissatisfaction.
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October 2023 by Jian Chen
I have been to the worst swimming pool and only two lane are open for members to use at night. Each lane is crowded with four or five people, and the sauna is always closed. I want a refund, please don't go to this one
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October 2023 by Султан Масакбаев
I love swimming, but only two lanes?When i decided to swim somewhere else, i discovered an "amazing feature".To cancel membership, you will have to pay for half year in advance?Who in the hell decided to implement such feature?!
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October 2023 by Fred Jon
Sauna not working a weak already. I get charged almost $150 each month and it’s very inconvenient for me not having sauna. They took 2 month to make new sauna and less then a month it’s closed again, not working
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October 2023 by AVP
The pool is a total scam. Only 2 lanes out of 8 are available for paying members, the rest are rented out for private lessons. That's not all, 1 out of the 2 supposedly available lanes is a SLOW lane for exercises NOT for swimming, the ladies there will ask you to move. So then you're left with 1 overcrowded lane and have to share with 3-4 people. Total Scam and not worth the high price they charge. This is false advertising because the pool is never available to paying members as they describe before you join, there are always random private lessons.I will be reporting this to NYC Business Bureau for them to be investigated since management ignores all complaints.
