-
November 2023 by Val Sebes
Eddie & Jerome are fantastic, patient, knowledgeable, friendly, worked with our situation in many ways, delivering a desireable outcome. Excellent store. I purchased my mattress here years ago and another for my son today. This is my go to store. Big thanks!
-
November 2023 by Laura Garcia
It was easy purchasing a mattress here. The staff, Eddie and his co-worker were very accommodating and helpful. Great experience! Thanks
-
September 2023 by AJ Doyle
Haven’t bought a new mattress in 20 years. Way too long! I’m Couldn’t have asked for a better experience. Jerome, our salesman, was very knowledgeable and pleasant and not pushy at all. He kept us in our price point but told us all our options. He also told us what to expect from our new mattress, what to do if we had any problems, and how to navigate delivery. I highly recommend both Jerome and Mattress Firm in Bay Ridge!
-
September 2023 by Donna Blau
Had a great experience at Mattress Firm in Bayridge. Jerome was not only helpful with showing us many different types of beds but, he was courteous, knowledgeable and patient. He even helped make financing a breeze.
-
August 2023 by Emil Deluca
I walked in and this very pleasant and friendly salesman named Jermone helped me. Of course the bed I loved was the most expensive one and he went over an beyond for me. He did not make me feel like I was just commission. And I greatly appreciated that. He was so knowledgeable about everything I was asking. He is an asset to Mattress Firm. He also informed me that I could pay monthly with a Mattress Firm credit Card. I am very happy customer and I can’t wait until I get my bed on Tuesday.
-
August 2023 by Jolanta Ostrovetsky
Me and my daughter had a great experience at the Mattress Firm store on 4th Ave in Bay Ridge. The sale specialist Jerome provided an outstanding service. All the questions were answered professionally and with the great knowledge of the product being sold. The best thing was , when Ihad some follow up concerns, they were addressed promptly and with an absolute understanding. Definitely recommend Jerome and the store.
-
August 2023 by David A
Went to purchase a mattress, Jerome walked us through a few options, and add ons, he made the process super easy. He was very knowledgeable, patient and very helpful in choosing the best option for me. Great service, will definitely shop here again!
-
August 2023 by Olga Ostrovetsky
I was working with Jerome buying a new mattress. He was very helpful and knowledgeable. I will definitely be coming back for any of my mattress needs. Such a pleasure to work with.
-
August 2023 by Lauren R
Resting well in my new bed sold to me by Tateyana. She is AMAZING. So knowledgeable about all the mattresses, she's so kind and friendly. She went above and beyond for me and got everything set up and my new bed delivered in two days.
-
August 2023 by Kat N.
HORRIBLE customer service today. The saleswoman was extremely fresh and disrespectful. She was speaking to us like children after we declined her immediate push when we walked in. She was shopping online when my husband was asking her questions, which was rude. At the end she was telling this old lady not to talk to us when she was warning us not to buy anything there (lol wonder why) I felt so bad for that woman. She was clearly distressed and was upset with her purchase or return or whatever was happening and this saleswoman was so incredibly nasty to her. We left and will never go back. Went to another location and was a complete world of difference. Go anywhere else but here if you want to be treated like an actual customer, especially when looking to purchase of the most expensive beds in the whole place.
-
June 2023 by J. Chiu
I bought a mattress from Jermone at the Bay Ridge location. He is very knowledgeable. I told him what I thought I wanted, and he took me around the store to try different mattresses to make sure what I described was indeed what I should get. The mattress came in a few days. They text the night before to confirm and then the morning of they text again with a 2-3 hr window for delivery and give you a link so you can track the delivery guys as they're on their route.Super easy. Straight forward. The bed is honestly harder than I felt in the store, but Jerome warned me that this would happen, so I'm following his recommendation to give it the full 30 days before I decide what I will do.Update: It's been about 2 weeks and the price dropped by about $100. I called back, got Jerome, told him what happened. Gave him my phone number and he said he'd take care of the rest...I should see a refund in about 5-7 days.
-
May 2023 by Beth Dinkins
We visited Mattress Firm in Bay Ridge today and made the acquaintance of Jerome, the store manager. He made the mattress selection and purchase experience easy and stress free. We enjoyed the experience and our interaction with Jerome was top-notch! Will, Beth and Ahlayla Dinkins
-
May 2023 by Jacqueline Feliz
Came back after 6,7 years we met Jerome he help us through the process of getting our new mattress. He was professional and his knowledge help us buy right one for us. Thank you Jerome it was a pleasure meeting you. ?
-
April 2023 by Jessica Law
Best mattress buying experience I’ve had. Jerome was knowledgeable and gave us several options based on our preferences. Looking forward to a great night’s sleep!
-
April 2023 by Precious Siddiquee
Jerome was very helpful today in helping us choose our new Tempurpedic mattress! He explained details very thoroughly and helped make our mattress buying process very easy!
