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January 2024 by NINA CHOUDHRY
I WENT TO BUY A BED TODAY. THE SALES PERSON, JUAN WAS A REAL SWEETHEART. I AM VERY PLEASED. WOULD HIGHLY RECOMMEND. THANKYOU JUAN FOR YOUR SERVICE.
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December 2023 by Linda King
I went to Mattress Firm on McDonald Ave in Brooklyn and needless to say walked out a very satisfied customer! The store representative that took care of my order (Alex) was patient, understanding and most importantly KNOWLEDGEABLE or what he was selling and what I wanted. I'd recommend this store any day. If you're looking for a store for your next bedding purchase RUN down to mattress firm on McDonald Ave in Brooklyn and ask for Alex!!Linda Charles King
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November 2023 by Nazira Akbaeva
It was a great experience overall. Mary was very informative, and attentive to my needs. I bought mattress and base, very happy with the purchase.
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September 2023 by Lili UA
It was a pleasure for me to purchase the mattress at this store. Especially, I’m very grateful to Ms. Jacqueline for all the information and attention she’d paid to me. I really appreciate her customer service.
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September 2023 by Jennifer Valenti
A pleasant experience. The two female employees went beyond the call of duty. Without their knowledge about the products I would have never made the decision to make my purchase. I would highly recommend this location and working with Raz and Mary.
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July 2023 by Brian Hayes
I came in looking to purchase a new mattress, the salesman Juan made it a pleasant experience, he was both patient and helpful making my decision easier to make.
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July 2023 by Mikaela Oneto
Absolutely incredible service! We worked with Jackie and could not recommend her more! She was incredibly helpful and obviously had our best interest in mind. When you go into this mattress firm make sure you ask for her! The service was in depth but didn’t drag on and we left with our dream mattress!! She definitely knows her stuff! Thank you so much, Jackie!! 20/10
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June 2023 by Linda Hoyes
My experience at Mattress Firm on McDonald Ave. Was excellent!!! Jacquline, the sales person with whom l worked, was especially knowledgeable, helpful & delightful to work with!!! I bought a good full adjustable bed 4 1/2 the cost of a competitors price 4 a twin size. It will be delivered on Tuesday, only 2 days from today. I can bet that l will probably be completely satisfied with my purchase!
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June 2023 by Yelena Tulchinskaya
I would like to express my sincere gratitude to sales professionals Jacqueline and Raslin from Mattress Firm store #156020 at McDonald Avenue, Brooklyn.I came to this store with warranty credit and despite Jacqueline had other customer at that time, as a natural multi tasker she was able to continue to serve her customer and pulled online data regarding the matreess I was returning promptly and was able to find me a replacement with better quality and on sale price! Per Raslin's suggestion Jacqueline very promptly verified and confirmed the sales price and scheduled the delivery in 3 days, which made me very happy and satisfied customer! Would recommend anyone who is looking to purchase a new mattress to have to come to McDonald Avenue Mattress Firm store, because the people who work there, Jacqueline and Raslin are very experienced, focused, attentive to customer needs, knowledgeble and greatly accommodating, so your shopping experience will be like fresh air breeze!.Thank you again Jacqueline and Raslin- you keep customer satisfaction bar very high!Kind regards from happy customer,Yelena T.
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April 2023 by Jasmine Valle
Juan did a great job in helping me pick the best mattress. He was polite and greeted me when I walked in.
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March 2023 by Kris King
Great manager, Alex, at both McDonald Ave location and Park Slope location. Very helpful purchase and more telling - with an exchange of purchase. Everyone, at every stage, including delivery/pick-up were pleasant and helpful. Highly recommend.
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February 2023 by Penance IXX
I was in a rush to buy a mattress and ran a mile to the store. Alejandro let me try out 3 options within my price range to make sure I got the plushness I was looking for and even offered me a bottle of water as I panted about the store. Felt more like talking to a friend than a sales rep. Would recommend.
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January 2023 by Fatima Khadonova
Mr. Freddy is very friendly, customer oriented, knowledgeable professional. He has the highest level of customer service I have experienced. Information about the different types of mattresses was accurate; his responses were clear and were necessary detailed enough for us to make informed decisions quickly.Thanks a lot for your time and help!
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January 2023 by Mamuka Khutsishvili
It's almost two months I'm trying to return the matress. It's still not clear, when they will take it and they charge me almost 30%+ for return. Stay away from Mattress Firm.
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November 2022 by María Cordero
Great experience at Mattress firm! Our sleep expert Jacqueline was wonderful! She was really knowledgeable and friendly, and helped us clarifying our doubts showing she was interested in help us get what we wanted and needed! We’ve been looking around in different mattress stores, and she was by far the best sales representative that could ask for. Not mentioning we finally could get a great deal!
