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December 2023 by Victoria L.
Really appreciated the service provided by sleep agent Roz. She allowed us to move at our own pace, kept me and my husband on budget while being honest about was or was not worth paying more for in our price range. We both walked out pleased with our selection (win for her as we initially had different preferences!).Also thanks to the manager Alex for being kind and sharing his knowledge with us as well.
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November 2023 by Rachel
Great experience! Mary assisted my partner and I in getting a new mattress as our 10 year old one needed to be replaced. She was so helpful and knowledgeable and not pushy either. The delivery people did give us a bit of different info on what floor they could deliver up to than the store but it ended up being totally fine. Just recommend double checking. Our new bed is so comfy!!
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November 2023 by Ani Kumin
The sales associate was very nice and accommodating. She helped me find what i wanted and didn’t make me feel pressured or upsold.
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November 2023 by Sofia Bibliowicz
Honestly best customer service! Alex was amazing. If you go ask for him! He was patient and really gave us his honest opinion for a few mattresses in our budget.
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November 2023 by Christos Livanos
Best Mattress Firm in the NYC area hands down! Mary was a godsend and helped tie our new box spring to our car. Incredible customer service! 10 stars!!
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November 2023 by Keron M
Excellent and attentive customer service. Couldn't have asked for more. The associate (Juan, I believe) was very accommodating and friendly.
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October 2023 by Yuk-Ying Chin
The sales person Alex was very friendly, polite and knowledgeable on the product. Alex made suggestions and gave me the opportunity to make an informed decision on my purchase.
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September 2023 by Magalie robine
Alex was extremely knowledgeable and helpful without being pushy. He is a great professional and I highly recommend his service.
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September 2023 by Elias N.
I bought a mattress here and was told that to return it, all I needed was to pay 99 dollars plus 20% of the sale. They threw in a free adjustable frame, which I wasn't going to say no to. Then when I tried to return it, they said I had to pay an extra 300 for the adjustable frame! Even though I specifically talked to the salesperson about what I would pay for a return. This feels super sketchy, I would avoid buying here. Mattress firm my number is 858 472 6467 if you want to resolve this.
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September 2023 by Molly & Beau Mallard
Freddy is the man. We felt very taken care of while not being “sold to”. We went in not sure what we were looking for and left super happy and excited for our new bed! Thank you Freddy!!
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June 2023 by Bambi Elisabeth Friedman
I researched before going to the shop. The experience was surprisingly pleasant. The salesperson was informed, helpful and low key. They were very professional . Thanks Freddy!I got a good deal and spent less than I thought I had to. Very pleased.
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June 2023 by Eric Rosa
Staff is extremely rude. There is a charity event and concert in the street benefiting youth causes and the manager is calling the police because people are in front of their store. They have NO customers trying to enter and nobody was being blocked or impeded, but the manager came out with a ridiculous attitude, made threats then called the police. I took video of the incident and have sent it to all local news outlets. This company will never see my business or anyone in my family ever again.
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June 2023 by Jeanne Scarito
Alex was very helpful and knowledgeable. Made our shopping experience easier and bought our new mattress on the spot. Made several purchases at this location in the past. Always satisfied. Would recommend this location very much.
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June 2023 by Aisha Taylor
My Family and I visited the 5th Avenue location and had the pleasure of being assisted by Alex! He was very helpful, knowledgeable, and also has an awesome personality! Great representation of the company and we'll definitely be back for our future needs!
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June 2023 by Joanna Cordero
I’m sorry if I misspell her name wrong but Raislin was amazing! Thank you so much for your patients and for being very helpful towards my dad. If we do go back for the bed base we will definitely be purchasing from her!