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November 2023 by Noelyn nell James
I bought twice from this store Cici was very nice listened to my questions and provided the answer Beautiful person did a great job.
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November 2023 by Cindy E
We had a wonderful experience. The sales associate Natasha was knowledgeable, friendly and very patient. She answered all of our questions and did not rush us at all. Would definitely recommend to our friends and family
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November 2023 by Eugene Kovrik
Thanks a lot Ace to help us out with mattress He is the best! Gave us a lot of recommendations and advices how to choose exactly what you need!!!
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November 2023 by Nicole Ayoung
Wonderful experience. Sleep Expert Anand is the best, he really took the time to explain everything and found the perfect mattress for us.
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November 2023 by Jolanta Farfan
The sales person was very patient with me, helped me pick out the best mattress for me. He was very proffessional and I would recomment Mattress Firm to my friends.
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October 2023 by Mahkamjon Satorov
I had a great experience with Mattress Firm. Felix was very helpful showing me many different mattresses according to my need and wish. By the way the prices of the mattresses are great and quality is outstanding. And I also got free delivery. Highly recommend anyone who wants to buy mattresses.
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September 2023 by henry marashli
My experience with Mattress Firm Company has been nothing short of a nightmare. I had my heart set on a specific mattress (tempur-pedic pro adapt medium ) that had a clear price tag, and I eagerly proceeded to the cashier with the anticipation of making the purchase. However, when I reached the checkout counter, I was in for a rude shock as the price was significantly higher than what was marked on the mattress.What's even more disheartening is that I waited patiently for two long months, tirelessly chasing after the company in hopes of receiving the price that was initially advertised. Regrettably, their response to my inquiries was nonexistent. They didn't bother to provide any explanation or resolution.The impact of this ordeal on my life has been substantial. I had to delay moving into my new house due to the unfulfilled promise of getting the right mattress at the right price. In my desperation, I had to order a temporary mattress, which has been a source of disappointment.The store really gave me the impression that they genuinely cared about their customers and would rectify the situation. However, their actions have shown otherwise, leaving me feeling frustrated and utterly let down.I wouldn't wish this experience on anyone. Beware of this company and its misleading pricing tactics. My move and overall comfort have been significantly disrupted due to their lack of transparency and poor customer service, which is only by online chat or through the store. There is no phone or manager to speak to.
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September 2023 by Sharon S
Patrick and Wilferdo were very helpful and professional. Patrick's knowledge and advice also helped us pick the perfect mattress for our needs.
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June 2023 by Carson Pierre
The associate that helped us, her name was Cece. She was great, very nice, very welcoming and knowledgeable. She helped my sister and I narrow down to the best mattress that each of us wanted out of the 7 that we looked at. I am very happy with the choice I made. I’m very bad at choosing things like this and Cece made it easy. Thank you for all of your help.
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June 2023 by Melys Calaf
I came in for the Memorial Day Sale (May 2023) in the location of kings plaza. My salesman was Ace & he was very knowledgeable of all the mattresses. He understood my price range & it was such a great steal. 1,200 to $600. No one can beat that deal!
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May 2023 by Dorothy S
Excellent info,service from Alex. Natasha had helped 3 months ago before ins.co.settled after lotsa smoke damage. Now ready for adjustable frame for mattress.. Ordered Friday delivery Monday, Hurray. Prices very fair comparing online. Like the person to person touch. Would recommend personnel at Flatbush Ave& Ave.U Brooklyn.
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April 2023 by Nicole Patrick
Matress Frim has improved on their matress choices Natasha is very professional and has knowledge of the products. There is no doubt that she helped in making the best decision for my sleeping choice. As a returning customer, I'm still well impressed. Thank you for years of great sleep
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April 2023 by Nidi
Reginald was amazing at explaining the different types of comfort of each mattress. He made it pretty easy to decide. Thumbs up to him. I visited another mattress firm before the kings plaza location and Robyn was the sweetest over at the Nostrand location. She sent us to the kings plaza location where there was more variety. Thumbs up to you both. Excellent customer service!
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April 2023 by Shaliin Rodriguez-Mclean
My sales agent was Reginald and I had a great experience. He was very patient and never felt like a pushy sales person. This location has a little Lego table which turned out perfect because my 2 year old was tagging along and he was entertained while I tried to find a good fit, mattress-wise. This location has a loft section and when it was time to head up to try out more mattresses, Reginald picked up the Lego table and brought it upstairs so my son could continue playing. Overall a really nice experience and I did buy my new mattress at this location.
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March 2023 by Fredelyne Paris
I worked with Reginald and he provided excellent customer service throughout the entire process of placing my order. He was very patient and made great suggestions to ensure that I was happy and satisfied with my decision. Reginald went as far as checking on me to help ensure that I was happy with my mattress after it was delivered. It was a pleasure working with him and he exemplifies what an amazing salesperson should demonstrate.