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February 2024 by Nancy J.
I went to the PC Richard at 590 Atlantic Ave, Brooklyn, NY. Lookng for a refrigerator and range. Don Davis was my sale person. He was helpful and knowledgeable.
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December 2023 by Shane V.
I purchased a TV from PC Richards and have been dealing with their customer service representatives for the past two years in an attempt to get it repaired under warranty. Unfortunately, the representatives have consistently given me vague answers and dragged out the process, causing the warranty to expire before the TV could be fixed. The specific issue with the TV is a cracked OLED screen, and I have been unable to find a place that can replace it. As a result, my LG - 65" Class C3 Series OLED 4K UHD Smart TV has remained broken for nearly two years, and PC RICHARDS has refused to address the situation.
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November 2023 by SBisi Id
Daniel was such a great help with my computer. Thanks so much for great service
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November 2023 by Agnes Kutin
I like shopping at this location very helpful staff.
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November 2023 by tracey porter
My customer service person Will was extremely accommodating, knowledgeable and patient. He went above and beyond to insure a great experience.
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November 2023 by Diana Paredes
Great service, they helped me get a new computer and the process was very smooth.
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October 2023 by Claudio F.
Terrible service department. Repeated cancellations of service calls with short notice or simply failure to show up for scheduled appointments. While they did once show up and "fix" my appliance, it was not repaired and we continue to not have them show up. Just miserably poor.....
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June 2023 by Andy G.
Great Location Ask For Andy He Is A Great SalemanTv Specialist Will Guide You To The Best TV in Stock promise you thta
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May 2023 by Claire B.
DO NOT SPEND ONE CENT ON AN EXTENDED SERVICE AGREEMENT. THEIR IN HOUSE REPAIR SERVICE COMPANIES ARE HORRENDOUS.I am compelled to write this review because of the thoughtless, condescending, lip service 'support' service I received when my year old refrigerator began leaking. It took over a month to schedule three separate service calls and countless hours on the phone with everyone at every level of the company. I was passed around from store management, service departments, claims and the corporate office before I finally learned that the broken parts are out of stock and that my fridge will be replaced on top of the now warped and damaged wood floors from the sustained leaking that PC Richard took no responsibility for, despite the ridiculous length of time of took to schedule service. Buyer beware!
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February 2023 by Jay D.
I was in need of a new laptop so I went to PC Richard and Son and I opened myself up a P.C. Richard and Son credit card, got approved and finalized my purchase! Kelly Fields helped me out and was very courteous and professional. I had a quick and easy experience with the PC Richard and son team and walked out with my brand new iPad Pro! I'd totally recommend anyone to shop over at P.C. Richard and son, their customer service is so on point and the sales floor actually know their product! Oh and of course you could never go wrong with their service contracts! So convenient!! Thanks guys!
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October 2022 by Jill J.
This is hands down the worst experience I have ever encountered in retail. I paid for a washer dryer combo almost a month ago. I yet to have a working one. They came and installed a second new one today and it's leaking already. Customer service, store management, and sales people have been giving us the run around for 3 weeks. Once they take your money they don't seem to care anymore. We have been paying a laundromat, missed days of work, tipped their employees, and have had to clean up water all over our floor too many times. And don't get me started on how many unanswered phone calls there have been! Tonight the store manager put me on hold and while on hold (before I gave up and hung up) I walked laundry to the laundromat, picked up laundry, lugged it back home, and put it away. When I called back he didn't even have the decency to apologize. Stay away, this place is a joke. Update: I love the company's canned responses! Like I haven't tried Customer Service 5 times already? Please stop pretending you care. Your sales person gave me his cell # but yet never answered any of our messages. Customer service didn't even pretend to care and one of your managers hung up on me. I stopped payment on my credit card charge as it's been close to a month and I still don't have a working unit.
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August 2022 by Jasmine Dockery
When my boyfriend and I went to PC Richard. I went to buy a washing machine. We were looking at the washing machines and john offered to help us. He was great. The washing machine I wanted was out of stock. John offered another washing machine to us. Loved his professional customer service skills
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August 2022 by Robert Cho
Brian and James were very helpful. They were both friendly and got us in and out quickly with no hassles. If you’re in Brooklyn and looking for new appliances ask for them at pc richards.
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August 2022 by veronica speight
My husband and I just got GE Refrigerator September of 2021The compressor has went in the refrigerator. Not even a year . It's been 10 days still no and nothing. Do not go to here and anything.
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August 2022 by Max Bloom
Nice and very clean displays where you can try every bed mattrees pillows with real expert advise from.super talented and cool sale's experts.And they finance it right on the spot giving you 24 months no interest.Lovely