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June 2025 by Simone Hagley
Very professional and helpful. Make your day better after being stressful. Always a pleasure doing business with them ! They have a great team with perfect leadership with Danny Bruno . We here at Techniques Auto Repairs appreciates all the services! Job well done guys !
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June 2025 by Loren McCrory
My husband Wade Palmer had the pleasure of Eddie taking care of him and he was awesome.
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June 2025 by TONI DEE COZZA
I recently hand the pleasure of dealing with Danny from Benz Parts Dept. I couldn't be more impressed with the level of service he provided. From the moment I entered the dealership Danny was knowledgeable, professional and very helpful. If you're looking for excellent customer and someone who knows their stuff I highly recommend asking for Danny. Five stars all the way!!
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June 2025 by Dillon Balsamo
Having been in the automotive industry for over 2 decades, there is only been one Benz dealer ive trusted for service and parts needs. Benz of Brooklyn goes above and beyond EVERY time to make sure my business was well taken care of. My go to guy is Danny Bruno, always has the answers, always follows back up, and NEVER lets me down. 10/10 and a big THANK YOU from Dans Auto Collision
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June 2025 by Leo Komsky
Danny is the best! Very professional, helpful and on top of his game! Great work ethic!
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June 2025 by Vincent Bruno
Danny is the best any time I have a question he has the answer. They are the best at what they do.
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June 2025 by Barry Jost Jr
Unbelievable dealership from top to bottom. 5 stars across the board in sales, service and part needs. Have to give a big shout out to Danny Bruno in parts. Always a pleasure to deal with. His knowledge on part accuracy and delivery eta is the best around. Would not order from any other Mercedes dealership!!!!! Thanks as always for all your help and hard work Danny B
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June 2025 by henry tan
For the parts department Edward Small is really professional and helps for the parts. I’m always happy dealing with him everything goes smooth and easy.
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June 2025 by Anthony V
Eddie is very helpful and knowledgeable. It makes my experience very quick and easy when I need information or part's. Never a problem when dealing with Eddie. Excellent A+ Well deserved review, Anthony
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June 2025 by erika barnett
This is Ozzie. Just wanted to share my experience on Eddie Small in the parts department. He’s always been very helpful and knowledgeable. There are many other local Mercedes Dealerships but Brooklyn Mercedes is my go to because of the service I receive from people like Eddie Small.
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January 2024 by Michael Wu
Horrible service. Literally told them that I would need the car the next day. No update till I called the next day. Was told that it wouldn't be worked on till the following week. Had no car for business travel. Didnt get update in time to plan accordingly. No loaner available as well. Simply terrible.
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December 2023 by Daniel C.
We leased a car here in October. As of Christmas, we still have yet to receive a license plate, and the temporary license plate expired for nearly two months now because they issued a temporary license plate that only lasted 30 days. We are basically paying for a vehicle that is not even street legal to drive. We kept asking, and the dealership kept telling us there's no update from the DMV. Then we called the DMV to see if there are any updates, and the DMV said there's no record of any paperwork being filed for this vehicle. The DMV also told us that the dealership should have a tracking number had any paperwork been filed. And the dealership couldn't provide us that tracking number at all when asked. So, of course, there is no update because there is nothing to be updated! I doubt they even contacted the DMV when they told us there are no updates from the DMV. Anyways, we called Mercedes corporate. Agent from Mercedes corporate tried to call the dealership on our behalf and couldn't get an answer, so she suggested we go to the dealership and ask for a manager from the financial office. So we went, and instead of sending us a manager or someone in the financial office, they kept sending us salespeople, including a Jimmy Callo. While they supposedly searched for the tracking number, Jimmy told us that they can't extend us the temporary license plate and for us to just drive the vehicle without a license plate and risk getting pulled over. It's just tickets Jimmy says... 3+ hrs later (and still no tracking number), we're getting a bit irate over this lack of concern and lack of service, so we demanded to get us a manager. A Richard Morris, or something finally came, and he came hostile from the start. He started screaming at us as if his screaming would help us understand his English or something. He can't even admit to just never filing the paperwork with the DMV to begin with. He asked why we can't go to the DMV and get it handled ourselves. Then my dad waved his hands around gesturing no no, trying to explain that we are the leasee, not the title owner, so the dealership being the title owner has to handle this. This dude Morris then accused my dad of trying to assault him simply because he's an elderly 70 yo Asian guy who gestures with hands while talking?!? So, at this point we're all pissed off, and Morris here kicked us out and told us to go back to where we came from. All we wanted is the tracking number cause that's the only proof that the paperwork has been filed. And they simply won't give it and get defensive about not having that tracking number.I don't recommend anyone buy or lease a car from this dealership. This place discriminates against Asians.
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December 2023 by Sebastian Mularczyk
The staff were very nice and personable each time I came. The place is clearly busy, which leads to very long wait times to get an appointment, so I came in on an emergency basis. They did move some items from my trunk while servicing my car and placed them on my light-colored seats, but they forgot to place them back in the trunk. They also left one of their spray bottles in my car. On the bright side, they did clean the exterior. Overall, it was a good experience, but could use a bit more attentiveness to detail. I still give them 5 stars despite the minor issues because the staff is welcoming, and they did some courtesy things for me, which were appreciated.
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November 2023 by Samson K.
It's money trap Every little thing is not covering by warranty and they charge ridiculous amounts
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November 2023 by G T
Dropped in same day for a sensor issues. Corrected within the hour. Very professional service from George
