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March 2024 by Rana Waqar
It was my first time servicing in Brooklyn location. I was surprised to see good response from service department. Special thanks to Hager in loaner department who helped me out quickly to get me a beautiful and neat lonaer. She was very professional and went out of the way to assist with my request! Great customer service !Thanks Hager happy to do buisness with you !
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March 2024 by Orkhan Gahramanov
I can say that my experience with Mercedes service Brooklyn has been excellent. The staff was efficient in handling my request and provided a welcoming atmosphere. Specially Hager was amazing helpful and professional. They completed the service quickly without compromising quality, and their friendly demeanor made the experience pleasant. Overall, I would highly recommend Mercedes service for anyone seeking prompt and courteous automotive maintenance.
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March 2024 by Wayne Leach
My advisor Karen Mangual kept me inform about the status of my vehicle and took the time to other concern I had.
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March 2024 by Ranjeet Sonnylal
Excellent service From Olivia Chalet , Brandel and Damir .
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March 2024 by JR
I like going to Mercedes benz of Brooklyn. They take care of you and help you to get the car of your dreams.. especial y osiel mancha and olivia chalet. When you go there thoes are the 2 people you wanted to see*****
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March 2024 by Harvey Dinin
Kenny was very helpful and accommodating.
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March 2024 by Julius Cordero
Excellent service and attention Joe Lamboy was fantasticHighly recommended
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March 2024 by Vincenzo
Olivia Chalet was very professional and would of left more stars but can’t doThanks for the help in the customers service department
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March 2024 by Kurmala Aneville
Great service. , friendly staffThanks again Alper , Daria and Karen!!!!
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March 2024 by L Daniel
Disgusting experience with Keith and his manager Mike.Reply: it’s not about the price, it’s about how your manager treats your customers.My father, who does not speak English, and I were inquiring about a vehicle, and I was translating our conversation with the manager. Manager Mike insisted that I translate parts of the conversation that I deemed unnecessary. When I explained that those parts were not relevant, he rudely questioned my decision and demanded that I translate them anyway. I felt disrespected and belittled by his attitude, as if I were merely a translator at his disposal rather than a customer.Furthermore, during our discussion about pricing, Manager Mike made a flippant remark suggesting that if I wanted something cheaper, I should buy a Jetta. This comment was not only unprofessional but also insulting, implying that my preference for a fair price was somehow unreasonable.I really should left at the first time when I feel uncomfortable with them.It is clear to me that Manager Mike lacks the basic understanding of customer service and respect for customers. His behavior was unacceptable, and I believe he should be held accountable for his actions
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March 2024 by Birthmarkqueen Missy
Keith Is the absolute best if you need a car he will do anything possible to help you out I had an amazing experience dealing with Keith he’s definitely the guy to go to
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March 2024 by John Jonas
GReat service - George and Daria were super!!!
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March 2024 by Leyla Bolho Garlatti
We started going to this location about 2 years ago. Everything has been quite smooth since then but I recently had lots of issues with my car and I have to say that Karen Hubschmitt and Lauren Giordano are the absolute gems of this place. They are both so professionnal and very helpful every single time. Karen always checks in and follows up with detailed updates. Lauren has helped me tremendously after an accident. Honestly they are both the reason why we bought our new car at this location.
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March 2024 by igor berzon
Very friendly and professional staff.
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February 2024 by Rovshen Dovletmyradov
I want to complain about the service I got at the Mercedes-Benz service department front desk on December 15th. I went there to buy a belt for my Mercedes. The guy at the desk made a mistake with my VIN number, so he gave me the wrong belt. I took it to my mechanic, and when he tried to install it, we found out it was the wrong size. I had to pay $50 for labor for nothing!!When I went back to the service department and explained the situation, they blamed me for giving the wrong VIN number. I told them that I gave them the correct information as I spelled it out, but the mistake was on their end.They should have checked the photo of the correct VIN number which I had on hand, instead of asking and listening to me give a verbal. Also, who doesn’t double check after someone provides information????I really hope they fix this issue. Careless mistakes like these, lead to further problems that have consequences that are damaging to the customer, future customers and to the business overall.
