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November 2023 by Google user
I wouldn’t recommend this place to anyone!\\n\\nOne of the sales representative lied me about one thing and couldn’t help with very simple thing.
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October 2023 by Олег Шатуев
I wouldn’t recommend this place to anyone!One of the sales representative lied me about one thing and couldn’t help with very simple thing.
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June 2023 by Amanda Ellis
n and out with a good deal.
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February 2023 by A. Chad Beer
The sales associate I spoke with at this location lied to me told me I couldn't order the phone I wanted because it was on a months long backorder. I think he saw that my ID was from out of state and made a poor judgement call. Within 2 minutes of leaving the store I was on the phone with customer service who told me there was no back order and the specific phone I wanted was going to be available and sent out on launch day. I was able to successfully order through customer service, and guaranted my device would ship out on release day I'm not sure why I was lied to but the associate went to the back to talk to the manager and came back saying I could not order, I do not appreciate that as I specifically waited to go to a store so I could speak face to face with someone.
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September 2022 by Broo klyn
This metro its one big scame I change my phone and used my old sim card and for activate they want from me a 40$ where all metro pcs charge u 25$ for activation and online on web its free if u know your pin !!! shame Management should do soothing they can't change price just like that !!!!
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August 2022 by Elizabeth Vega-Rivera
Stay away , horrible customer service!!!!!
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January 2022 by Jointek Garage
This metro its one big scame I change my phone and used my old sim card and for activate they want from me a 40$ where all metro pcs charge u 25$ for activation and online on web its free if u know your pin !!! shame Management should do soothing they can't change price just like that !!!!
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November 2021 by Mecha Corta
Wow the people working in this place are horrible and mean always trying to charge you something extra disgusting terrible experience no more metro p c s ??
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October 2021 by Paula Olivares
I went jay and he give me a good free phone and all the sale represent
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August 2021 by Songcreator71 Music
These people are scammers, the sales person Jay jiped me out of $10.00, instead of charging me $10.00 for tax he charged me $20.00. Don't come here.
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November 2020 by Britney V.
I came to this T-mobile store after having a horrendous experience at another T-mobile store nearby and they served me so well! My customer service representative was Kenneth and he was really great. He apologized for my previous experience, he took care of my iPhone and was all around a very happy representative. Good job 5th ave t mobile ! And thank you Kenneth!
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October 2020 by Kim
Beware of this store. Do not get a phone from here. I purchased a new phone from here and it didn't work. They literally sold me garbage. They also lied and said the phone had the same Gigabytes as my old phone which it did not. I literally just purchased the phone saw the issues but once they got the payment suddenly there was nothing they could do to fix the new phone. They would not let me return it or swap it for a working one. I called the corporate customer service number which was helpful but I still now have to go through the hassle of trying to return the phone for a refund.
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October 2020 by Jessica S.
Sad they closed the other Tmobile near by cause this place is honestly horrible. The customer service sucks and unless you're buying something they won't be happy to help
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April 2020 by Brendon Mallon
Came in and bought an Android. Seemed like a good price. But the service was very unprofessional. They barely talked to me. And now that I've had this phone for two months I'm experiencing technical difficulties with calling and mobile data. I think it's a used phone! What a sham. Also without my knowledge they created my account pin and security answer just to save time. Then the next month I payed in the store and told me I would have to get a new number. I went to another store to pay and it was easy and legit. This store won't last.
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August 2019 by Ashley R.
This place has the most rude staff that won't really help you if they see you aren't a benefiting sale. And if you come in for an insurance replacement for a screen protector they lie and say they don't have it and give you a whole run around. So if you're going for that call first. Honestly just don't recommend at all, I've been to way better T-Mobile's.
