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April 2024 by N M
No customer service at all
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June 2023 by Nathalie Joseph
This is the worst MetroPCS store in Brooklyn NY. My family and I are MetroPCS member for about seven years now. My mom went in this location for activating another phone and the Representative in the store was very rude and unprofessional. He told her that it will cost $49.00 to activate the new phone, transfer her information and put in another SIM card. She asked him why it cost that much and he responded by saying it is what it is. This is not how you talk to customers. It makes me want to take my business elsewhere.
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January 2023 by Dana B
Terrible customer service. My father left in tears after both employees rudely refused to troubleshoot his phone. Not even sure why this location is still open
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November 2022 by Serge Artis
Great reps and great customer service
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July 2022 by Peter K (PM)
Dear JOE,I really appreciate your good work:1)as an employee, you are a real professional; 2)as a person, you are a normal understanding person. Thank you very much for your discount. I recommend to everyone and also I will recommend you to my friends. Take care, dear JOE!
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May 2022 by Wilfrid Jadet
Great reps , always help you out with everything
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March 2022 by Jamil Solon
Always take care of no matter what.Loved the service
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January 2022 by Ayush Negi
Very good service, especially from Sam and JOE (my bro).
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January 2022 by Jean Claude St Hilaire
Great customer service !!!
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December 2021 by Rushelle Exeter
They are very rude and disrespectful everytime I try to pay my bill. They sometimes lie to customers telling them that the system is down when they don't want to help them. They need new workers who are customer friendly and respectful. They are not.
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February 2021 by Dempster Gibbings
Very polite and professional
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July 2020 by Hardeep Singh
Great customer service and even better promotions on new android phones!
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June 2020 by Will Ivy
Bad attitudes and the sales people are rude.
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January 2020 by Randy Yves Joseph
Bad store bad costumer service
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December 2019 by David Strobel
Me and my cousin was in there yesterday because her iPhone XR needed a new SIM card so he put the SIM card in her iPhone and he never registered to Sim card with the phone so he told us the phone is no good then he proceeded to sell us an android phone for $176 and to top it all off never gave us a receipt so I called the customer service and they told me that there was nothing wrong with my cousins phone and he made her change her phone number so we will never go back into the store ever again very poor customer service.
