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February 2023 by Google user
Great experience. The Sales associate was able resolve and fix my phone issue , with great ease, even though, I am not Metro PCS customer. The fee to fix my phone was fair. And my wait time was not unbearable.
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January 2023 by Reva Thomas
Great experience. The Sales associate was able resolve and fix my phone issue , with great ease, even though, I am not Metro PCS customer. The fee to fix my phone was fair. And my wait time was not unbearable.
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October 2022 by Nathalie Hidalgo inirio
(Translated by Google) This place is horrible I went to talk to the people who work here since I bought a phone and they put a protector on the phone that was not for the phone, and the very unpleasant girl could not solve the problem and only talked on the phone while one I was talking to her. Terrible service ???.(Original)Este lugar es horrible fui hablar con las personas que trabajan aquí ya que compre un teléfono y ellos me le pusieron un protector al teléfono que no era del teléfono , y la chica muy antipática no pudo resolver el problema y sólo hablando por el teléfono mientras uno hablaba con ella . Pésimo servicio ???.
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August 2022 by MISS V.
Customer service at this T-Mobile location was great. They listened to my problem, ran a test on my phone then offered suggestions to the problem I was experiencing. I felt satisfied my problem was resolved.
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February 2022 by Saskia LyricalCreations
Call to ask a billing question and was told " im busy can you call back in 10 minutes" some type of customer service
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May 2020 by Pamela Morgan
Best customer service experience ever
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June 2019 by Mike Brooks
I went in inquiring about my phone service not working well, they said i was due for a upgrade. They sold me a piece of garbage that they called an upgrade where apps dont work properly and theres barely any volume. And they wouldnt let me return it right after i bought it. Place is a scam, STAY AWAY
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May 2019 by Donna B.
Was blatantly and repeatedly lied to by employees at this location. Stay away! Do not purchase a phone from this shop. Filed a complaint with the Better Business Bureau.
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April 2019 by L Oscar
This metro ps store in nook good one off the workers trick me he make me buy the wrong phone i wanted to buy the galaxy S10 he trick me and make me buy S10e i will never do business in that store anymore
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March 2019 by Marie Ernest
Best store go to , great service
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February 2019 by COLONELOFREIGN
No professionalism at all
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October 2018 by Oredolapo Roberts
Mark and Yaya were polite and knowledgeable. The door barely closed behind me before Yaya greeted me and let me know she'd be with me shortly. This is officially my Metro PCS store!
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October 2018 by Elizabeth X
Such bad customer service, maybe if they weren't on their phone the whole time they would actually have customers, aside from those there to buy a phone. If you need any help or have any questions they always just tell you to call metropcs customer service.
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September 2018 by Nahya B.
I broke my phone only a week of getting it. I went to metro in newkirk plaza but they didn't have anything. There cellar displays was basically empty. I was so in a panic for a new phone (cause I pretty much can't live without it).. driving around i stopped at this metro pcs and I just stay: Great customer service. The salesman Charles was very pleasant and helpful with all of my questions. (And boy, I do have a lot of questions especially buying a $800 phone). the store was fully stock. However the phone I wanted needed to be ordered. The manager Mr.Zee came to the store to help further assist in making sure my phone was available.. the service was fast and pleasant. I recieved my new phone within 2 days. Just was disappointed I wasn't able to insure my phone afterwards. But whatever.. I have a phone now.
