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November 2023 by Ryan Cost
Good customer service guys resourceful
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August 2023 by Peter Cheung
Decided to port my cell phone to metro and took advantage of the Pixel 6a offer. I wanted the 60 plan but the guy gave me the costliest 76 plan. He initially said that it cost about $105 for switching the phone and the first months of payment but he charged me $125 even though the receipt says that I have to pay $104.66. I wish Metro would bring back its corporate stores because these Authorized dealers are just highway bandits.
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August 2023 by Nataliya Kara
I want to share my experience with metroPCs by T-mobile on 07/22/23. I have been a customer for more than 10 years at metroPCS and I have noticed that the customer service has been deteriorating over the years. I went to the store located on 1747 west 6th street, Brooklyn NY to change my old phone to a new Google pixel 6a. Usually the representatives at this location are very helpful, but not today. Albek was very unprofessional, he very begrudgingly transferred my contacts and refused to help with data and app transfer from my old phone. He told me that he would need 5 hours to transfer them, but if I paid him $30 personally, he would do it. At that point I have already paid the $29 activation fee for a new phone. I am a senior citizen and I count every dollar, I would like to know upfront costs ahead of time! Also, he was in a great hurry for lunch to the point where he not only ignored my questions about the new phone, but he refused to serve other customers in the store! To the manager of this MetroPCs location: please give the employees a lunch break and update your store hours with that information! I hope that this review is helpful to other customers and the metroPCS at that location and that the services improve for all of us.P.S.08/04/2023I had contacted the metro PCS by T-Mobile corporate rep. via email provided in owner reply. Alma replied quickly, was polite and apologetic. Five stars for her response! It's great that the corporate office is reading the reviews and hopefully this will translate to improved customer service at the stores.
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December 2022 by Daryna S
Kevin is great !!!Honestly helpful
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August 2022 by Mickey Fal
The current guy yelled at my wife for trying to return a phone his corporate office gave permission for. Wont yell at a man though.
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August 2020 by LegoStroy Lego
Do not go to this tore. The staff at this store charged me taxes when I paid for the monthly plan, even if they were included in the plan. The phone I received from them has a broken headphone jack. The woman who works there, her name is Melisa, said that she is the manager of this store, and she was so unfriendly and openly did not want to help, openly choosing from various service options for the company everything that disappoints me that I told her I will not come again here just because of her poor service.
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June 2020 by Vitaliy Parkhomenko
Ochen' klassniy magazin. Decent and affordable prices. Sales rep. Nodira is excellent. Breakdown: $88 or something got me1. Aristo3 phone2. 1 month of service3. Amazon Prime membership4. Google 15. Name ID featureWhat can I say, Amazing deals. Amazing service
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July 2019 by Laura Abbate
Very welcoming store. the sales girl Nodira is very helpful. she got me the best deal. Now i have Amazon Prime for Free!Great place. I definitely recommend!
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July 2019 by Mirzo Mirzo
Nice store. Nosira was helpful and all. They have good phones. Got myself a g7.
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July 2019 by Donovan Yanez
Great customer service fast in and out with a new line and phone all hooked up thank you Johnny
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June 2019 by ROBERTO GONZALES
I AM EXCEEDINGLY HAPPY WITH THE SERVICE PROVIDED IN THIS LOCATION. SALES PEOPLE IN THIS STORE WILL VENTURE ABOVE AND BEYOND FOR YOU. DEFINITELY, ONE OF THE BEST STORES IN SOUTH BROOKLYN. I RECOMMEND THIS STORE TO ALL MY FRIENDS AND FAMILY. SALES GIRL NODIRA IS THE SUPER STAR. WOW. #HAPPY #GREATSERVICE
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June 2019 by shilpa patel
This store is an absolute gem! Very happy with my phone. Very happy with my service. Nodira, you are the best! looking forward to see you soon. Great service. I recommend this store. You won't regret it.
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June 2019 by koichi ren
Actually, I am not a review person, but this store is very good. The salesgirl Nodiya was very helpful. She helped with my apple ID. and even installed the temp. glass
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June 2019 by Masha masha
i liked it here! guys you are amazing. Got my new plan affordable price on unlimited internet is mind blowing! Nodira, is the best!
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May 2019 by Abrorjon Mirzaahmedov
Exceptional service! Salesperson Nadira was super cool and very helpful!! Will definitely bring friends here. Amazing experience.
