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June 2024 by Dna Pizza
I only buy my phone from this store . The price veery good
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February 2023 by Mike Brown
Store scams, cheat people, don't honor advertisred deals when they are even posted in window bait and switching and over charges for everything. Best to walk down to Fulton and Franklin store. Any high reviews are most likely from the workers , owners or their family. They are disgusting cheating people go to them and then go to Franklin and see the difference ... Don't believe I can leave a description of the Spanish woman who think she is slick and people are stupid. I have a degree in Computer Science and know the NS extra charges don't exist
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August 2022 by Pepe Lepiu
(Translated by Google) I bought a Motorola Power Android phone and it was damaged, the next day they did not want to return my money, nor did they want to exchange it for a different one. They gave me bullshit headphones and speakers as an excuse not to return my money. I do not recommend this store, they are thieving people. I will surely sue them. I spent $280 and lost it(Original)Compré un teléfono Android Motorola Power y me resultó dañado, al siguiente día no me quisieron devolver mi dinero, ni tampoco cambiarlo por otro diferente. Me regalaron pendejadas de audífono y bocinas de excusa para no devolver mi dinero. No recomiendo ésta tienda, son gente ladrona. De seguro los voy a demandar. Gasté 280$ y los perdí
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January 2022 by Ron Alfredson
The young woman who helped me was very gracious and accommodating.
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October 2020 by Gw A.
I Wrote a detailed review for this particular location. I followed the instructions given at "Yelp's" Customer Service 800 number earlier today to amend the address I put in an incorrect address at that time. It was a Five Star Review for Ms. Xiang and a Extra Kudo for Asst. Manager Mr. Ewin. Incorrect Addrss: 523 Fulton St 11217 Review is Under. Yelp, please make amendment. Thank you. Ms. Xiang deserves others to know she is an "Exceptional Representative" at the 523 Fulton Mall site in Brooklyn. She Is Worth The Trip!!!!
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August 2020 by E B.
This place is a disaster especially for a corporate store. They have shady business practices and will try to add accessories to your purchase without asking. On top of that they add more in fees than they are supposed to. My advice to anybody is avoid this dump at all costs.
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June 2020 by Dave A.
After months of having NO business due to Covid-19 we finally started getting clients. T-Moble had their towers go down at that exact time. I lost multiple clients because of this totaling up to $24,211 in just a few days. I was NOT getting receiving calls from 6/15 until 6/18 at 11am. I don't even know how many more clients I may have lost!!! The pics I am presenting are from the times logged on my CRM connected to my phone once it got service again and one email which was a guaranteed $5000 deal that fell through because he couldn't contact me. CANCEL T-MOBILE #CancelTMobiel #DontDoBusiness #BadCorperation #ThursdayThoughts
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March 2020 by Raymond Henderson
It never open on time and they are always arriving at 11 or 12. It says the store is open at 10, this is my third time coming to pay my bill and it isn't open.
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August 2019 by Robert J.
I love the service of Metro PCS. They are affordable and the signal is receivable in places where others are not! The only issue that I have had with this particular site is the wait time for paying a bill. However, the affordability of this service allows one to overlook such minor inconveniences. The staff is friendly and extremely helpful. I have become friendly with each of them, and they are always willing to explain anything I have an issue with. I actually live in another neighborhood, but come to this site because of their friendly and helpful service.
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July 2018 by Christy C.
I visited this store twice the same week and received two extremes of customer services. The first visit was smooth and I was there for an IPhone offer. There was problems when I port in my number, but Nicholas was being patient and polite. I was very satisfied with the services until I realized I was overcharged. I went back the other day, and was assisted by Eva. I explained my situation to her and requested an partial refund. It turned out they denied the offer Nicholas provided. They basically claimed that what Nicholas offered to me was incorrect thus I am not eligible for a partial refund. Long story short. They agreed to issue an full refund. I asked Eva the refund amount I am getting, and she confirmed that I will be getting the full amount (including the activation fee). This guy called Ramon then processed the refund, but turned out I was getting $21.8 less. He told me that the activation fees were non-refundable which I am fine with it, but shouldn't I be notified at the very beginning? On top of that, Ramon gave me $50 less from the final refunded amount. I was glad I counted the changes before I left the counter. I didn't feel comfortable the entire experience, especially with Ramon. He was cold and unfriendly. No apologize from Ramon or Eva for given out an incorrect refund amount nor miscount the changes. I am very disappointed with the service. My frustration is not due to the refund problems but the way how they treat the customers. Some of the staff members need training in customer services.
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June 2018 by Rick J.
Let than a month ago, I walked into the Metro PCS corporate store on Fulton Street in Downtown Brooklyn and purchased a Galaxy J7 Prime phone. I paid $29.99 plus tax for a SAM J7 PRIME QC GLASS SCREEN. One week after I brought the phone the screen protector began to crack! I have not yet dropped the phone one time and already it looks several years old due to the continuing cracking screen protector. What a big rip-off!
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May 2018 by Stephanie C.
I have read the reviews enough to be skeptical of places and the experience I was having. I have went to this place today to see if they can help me with a problem I am having. Even though they couldn't help me, they have given me advice on how to handle the situation. The employee Ava was so kind and helpful. I know it makes me want to come back again if I need anymore assistance. It might be trip with two trains, but it was worth it. But overall you can't beat the prices of the plans.
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January 2018 by Judy Griffith
Nice place to get phones
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June 2017 by Michelle Allen
greatest phone company
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June 2017 by Static
Just don't open a new account or get a new phone from there. They'll put a bunch of accessories on it without you noticing and you'll think that it's just the fees. The receipt doesn't even show what you were charged for, just the final price. Thats what I get for having empathy for these types of workers. Should've grilled them more. But I can't respect these types of deceptive practices. Watch them closely and ask what you're being charged for before you leave.
