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May 2023 by Mark D
I will not return. I came back there after I paid a bill and the guy did not want to interact with me. He performed the transaction but decided to be a j*** when I had an issue. I had another issue with another worker was a snowflake. He told me to leave the store Pretty sad they they hire immature types who are unprofessional and definitely act like teenagers.
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April 2023 by Mr. Bobby
Bad internet service not 5G very slow
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January 2023 by Jarmal Daugherty
The representative just wanted to make a sale show me a phone that I didn't even ask for I was partly to blame because I was in a rush to get a new phone
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December 2022 by Mr.M XXX
Bad internet service not 5G very slow
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September 2022 by Junior Mojik
I went there this morning to pay my bill and this new guy Junior was very educated and professional with his job, he helped fix my issues with the phone. Glad they changed the staff
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September 2022 by Lucifer Morningstar
#1 MetroPCS By T-Mobile located in Brooklyn NY Just Ask for my brother Coco I Pete recommended This Place 100%
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September 2022 by Jay T.
Buyers beware!!! I do not recommend this business for reasons that are nefarious. My aunt, a senior citizen in her 70's, purchased a new phone here on 08/24/2022; I was with her. The sales person was a person that identified herself as "Bindhu"; she was being helped by a male employee. After going over all of the formalities of upgrading my aunts phone, she has a Metro account, she purchased a phone. Bindhu led my aunt to believe that she was giving her a fare and honest deal when in fact she was scamming her. Bindhu knowingly charged my aunt more than $130.00 for a " bundle" of items that she did not purchase. She added the items to the receipt and intentionally did not give her a copy of the receipt. She tried to cover up the scam by offering my aunt two cellphone cases and a screen protector at a very disconnected price; all of which she declined. I'm sure this would have appeared on the receipt as the bundle ( she really tried hard to sell it). One of the cellphone cases was returned by a customer while we were standing there because it was damaged ( we witnessed the exchange). After returning home my aunt later noticed that she didn't have a receipt. I tried calling but no one answered. I returned to the store later that day and asked her for the receipt, she told me it would be texted to my aunt's phone; she told me that they don't print receipts. I asked the employees why no one answered the phone and they had no answer. I called the store while I was standing there. The phone was in a drawer and the ringer was turned down so low that you could barely hear it ringing. I left the store again. After thinking about it and doing some research online. I found out that this has happened to other people ( no receipt). I returned to the store another day and was told that Bindhu was not there she rotates to other stores. I explained the situation to another ( honest) employee that was there on the day the phone was purchased. He researched, found and printed the receipt. The employee explained that receipts are always given and are not texted to the customer. I left the store and later looked at the receipt. That's when I noticed the overcharge. I returned to the store and I pointed out the overcharge for the items that had not been purchased. The ( honest) employee was disturbed by this blatant attempt at theft by fraudulent means. I do know his name but I don't think he should be mentioned by name. I left and returned later that day with my aunt and he refunded her money to her account. There are other details to this but I believe that this explains it all.
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January 2022 by Dimension X
I went there this morning to pay my bill and this new guy Junior was very educated and professional with his job, he helped fix my issues with the phone. Glad they changed the staff
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September 2021 by MORNING WOOD 1976
#1 MetroPCS By T-Mobile located in Brooklyn NY Just Ask for my brother Coco I Pete recommended This Place 100%
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June 2021 by Suresh Mahadeo
That is a very good sales rep she always was help customer if I have a problem with my phone she always take care of it I just love going their and I don’t think she over charge no one but some people just don’t get it when u switch people think u don’t have to pay anything
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June 2021 by Jose Pizarro
Awful experience. I will never go back. The guy sold me a "New phone" and when I opened the box it was clearly used. The charging port was working and the glass had smudges on it. When I asked for a refund he denied me that because "It was an upgrade" an upgrade from what? Eventually i was able to trade it back to him for a used phone but the same model. I paid New phone prices for a used phone. THEN IT TURNED OUT THAT PHONE WAS BROKEN TOO! haha DONT GO HERE. THEY ARE CROOKS!
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March 2021 by Joseph Williams
The lady that works there be ripping ppl off. She's charging incorrect prices and not honoring what the price tag says. Upgrade means existing customer. Switcher means switching from a different carrier. So I'm why am I paying $190 on the $60 plan when the phone says free when you switch. I went to corporate and got the phone for $90. Includes unlimited everything and also got a case. You're better off going to corporate. Do not shop here !!!
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March 2021 by Jay Doll
Do your research before purchasing anything from this store. Online prices always seem to be different than when you go into the store. Also different stores give you different prices. The first store I went too didn’t have what I wanted so I went into this store and was being quoted double the price. Price card says free when you switch from a different carrier yet I was being charge the upgrade price.
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March 2021 by Harry Thodman
My friend had a bad experience here so I won't be shopping here either
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March 2021 by elite Vision
Customer service here sucks
