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August 2025 by Ruddy Flores
Charles Thanks you soo much for going above and beyond to help me out with my situation,. Other stores give up on me, it took you few hrs but you solved my problem
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January 2025 by Scarlet Sempai
Amazing service from Kings plaza metro customer service reps. Bradley and Charles. They answered all of my questions and helped me to choose the best option as a visitor who was just passing through. Bradley’s attention to detail help put my mind at ease and I not worry about my phone for the rest of my visit. Wish I could give them more than 5 stars!! Exceptional service 100%
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December 2024 by Rohan Rowe
After talking with customer support online about my store bought less than 12 months old Metro by T-Mobile Samsung phone and the issue it was having, I was DIRECTED to Metro's Kings Plaza location that happened to be Metro's closest branch to me. I braved the cold and inclement weather, got there and explained the problem to one of the three employees who were manning the kiosk. Surprisingly all three were slouched over on the counters which should have been my first red flag. This kid basically asked me what did I expect him to do about it. He did not even look at the phone which was bought right there a few months ago. I was so taken aback by that initial response that I really didn't process much else of what he was saying because I was already calculating in my head which other branch I could find to have the phone dealt with. Absolutely awful customer service. I guess these days everybody wants a paycheck but very few are actually prepared to do actual work for it.
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October 2024 by AnaD Noltske
Great job well done thank you so much for your support.
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September 2024 by Alan Vargas
Bradley helped me out with getting a new phone and setting everything up for me at a good price. even helped me out with a discount for a family plan, truly remarkable people do exist.
100% worth the visit if ever in need of a reliable metro pcs phone. even helped me with the jump from sprint to them.
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June 2024 by neqweple pog
employees are stupid
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May 2024 by Ashley Morris
Very helpful!
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May 2023 by Tiffany C
The two young ladies in my opinion were not helpful at all and a bit rude
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December 2022 by Tal Burak
Great customer service from Aubrey!Very recommended!Best prices
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December 2022 by Kathy Burt
I had an amazing experience here. Brittany went above and beyond to help solve an issue with a phone that I purchased SOMEWHERE ELSE. I will always come back here for all my needs. Every employee here greets me with a REAL smile and answers any of my questions.AWESOME SERVICE! ⭐⭐⭐⭐⭐
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March 2022 by Francisco Sarukhanyan
Best experience ever
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November 2021 by GIGI'S PEACE
Knowledgeable friendly courteous and caters to just you and your needs! Ask for Yemi he is a great representative for the company.
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October 2021 by Sweet Chariot
Knowledgeable friendly courteous and caters to just you and your needs! Ask for Yemi he is a great representative for the company.
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August 2021 by PEACEFUL LOVE
The customer service at this location is poor ...the African American woman was on her phone before even asking , if anybody needed help than had the nerves to have an attitude smh and the guy working with her just went with whatever she said to do ..hire professional individuals.
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April 2021 by Helen Oliva
Unlike other stores in my area they were professional knowledgeable and super courteous
