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March 2025 by Sebastian San Juan
Good selection
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March 2025 by João Luis dos Santos
For those who like crafts, there is a lot of material. There are also many very original decorative items.
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March 2025 by Alexander Pardi
It’s a decent store but I’m guessing it’ll go out of business soon so get your clearance deals while you can!
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March 2025 by Vel R
Staff is friendly and helpful. I love that items are always in stock and neatly organized. However, I wish the BOPIS was only a littleeee bit faster.
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February 2025 by Adrián Nicolás Hoffmann
It looked quite lacking, in relation to other stores of the same company. Very good attention from the staff.
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February 2025 by M G (Mgonza)
I've been a customer for plenty of years and truly like the brand. I myself have been in retail for 20 plus years. On 1/11/25 yesterday, i walked into your location for the first time to pick up some items, but first needed to use the restroom. I headed towards that section, not knowing that employees would need to grant access for use. One person was already waiting. So I went and asked for assistance. As I'm walking back the employee in the picture attached was opening the door , also not knowing that it was not an individual stall I ask the gentleman if I can go first he was like sure by all means.... The employee then turned and told me you are a grown man. Why do you wait last minute as well? Why are you asking to go first. I found that so rude and disrespectful. But I went and proceeded to use the restroom. When I came out, I noticed her and at the moment decided to try and speak to her to tell how i felt she was rude and can make statements with out reason just as I'm trying to speak to her she walks away. I'm like ok no problem. I don't ask, follow, or say anything else to her . I asked an employee on that second floor she had a yellow sweater she was super nice ....if I can speak to a manager. She said sure she was downstairs."" I head downstairs to level 1. I'm just standing quietly and away from the line and customers. All of sudden it's the same employee that made the statements and walked away a few minutes ago ....She comes up to me rude ..like hey hey you want to speak to a manager I'm thrown off because of the way she is speaking and in shock that it's the same employee. So I say yes, and before i can speak, she is telling me if you don't like what i said or how she came about it, that is too bad for me. When finally given the chance to speak, she was still on the walkie-talkie not fully given attention as to why i felt she was wrong. As I explained and said I was respectful and didn't understand why she would say those things ... I noted to her that I was diabetic and that, at times, using the restroom is something that can't be controlled. With no empathy or sense of taking accountability, I just walked away and stated I would report and hopefully speak to her manager. Just don't know how having someone so rude can help your store as she was not willing to try and be accountable or help the situation. Never have I felt so insulted and disregarded. Especially with something that could have been avoided with her not stating anything as she was not even being spoken to from the beginning. The photo is from a customer review previously. I'm glad I was able to find it. I will be reaching out to your location.
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February 2025 by James Miller
I just love this craft store it is just the best at making crafts.
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January 2025 by Nichole P.
I traveled from the gateway center location only to realize that the location was permanantly closed.
I then traveled to the location downtoqn Brooklyn and they didn't anything that I'd truly wanted such as the colored chocolate melts and the food spray. Service was very slow, employees were not attentive.
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January 2025 by Emma Katz
Nice selection but I wish they had this selection online. The sale signs are inaccurate, it says a collection is on sale and when I go to buy something from it it's full price. I ask why ad they say their spring stuff isn't on sale yet. Why is there a sign there then? Also, their self-checkout machines suck. They don't let you remove an item, such as one with a misleading price, and they don't let you use your voucher unless you scan it in your email, even though you can see the voucher code RIGHT there, when you press it, it does nothing. Terrible design.
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January 2025 by Errol Arevalo
Great place for Arts & Crafts... excellent deals on post Christmas items
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January 2025 by Hailene Thomas
All the great stuff was gone but I was able to get a few discounted items
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January 2025 by Baby Shaya
This is a really big prime Michaels but it's not as stocked as a lot of smaller Michaels. It's ok, I'm just really happy they didn't close this one down because I would need to drive to Queens to get stuff
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January 2025 by Andrea Jones
I went there looking for a basket to make a gift basket. They said they didn't sell them, but I saw them online. It didn't say online only
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January 2025 by Maggie Ng
This place doesn’t sell fabric by the yard. I was surprised when the employee told me they only have yarns. The only fabric you can find are very small precut ones that are not even a yard. So disappointed. A trip wasted.
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December 2024 by E B
This is a good store with a good selection and usually friendly and skilled employees. My pick up was not so pleasant today unfortunately. I called for the service person who appeared relatively promptly but decided to help the male guy who just comes instead of he. Assuming I will be next I’m not saying anything. Next thing that happens another woman comes in, joins me in the waiting line. About two minutes later another guy comes in. As the service person 🧍 s finished with the first customer who came into the store, he directly goes to the man that just came in naresh of helping me and the other woman who came in much earlier. As I pointed it out the service person became almost combative. It’s not Michael’s fault, but this kind of bias and bro culture that women have to experience constantly doesn’t provide a very pleasant shopping experience!
