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January 2025 by shlomo rothenberg
Very very nasty unprofessional
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December 2024 by Nyasha Williams
Very Unprofessional, no valuable information. Made an appointment i was left to wait.Will not go to this branch.
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October 2024 by Joshua C
As you can see from the other reviews yes they have horrible service. Its so unfortunate that it has been going on for so many years. I've been banking with MT for more than 8yrs. I choose not to go to this location unless im not in the city when coming or going to work. Almost everytime, Im met with rude tellers with condescending attitudes. God willing changes will come and they'll finally have to treat all the people of color in the community with respect.
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January 2024 by Nick Z.
I had no choice but to go through this lender as I was attempting an FHA assumable loan that the original buyer had purchased through this mickey mouse outfit. Patrick Santora and his staff were highly inattentive throughout the process. It was difficult to get him on the phone and he acted like I was wasting his time when I did speak to him. After 45 days of not being able to even obtain a pre qual (yes you read that right) the sellers and I agreed to mutually cancel the contract and move on. Then I get a letter the next week claiming I was denied credit due to a collection that was illegitimate and literally had already fallen off my credit report during this length process due to how old it was. This is after we submitted paperwork stating the deal was canceled and I have an 814 FICO. I can't think of a worse lending experience. Please use anybody else in this time when mortgage originators need your business more than ever.
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November 2023 by Paul B.
Biggest joke of a company I've ever seen can never get online always down Can't get ahold of anyone ever I hate them at this point
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October 2023 by Judy G.
My equity line of credit was transferred to M+T bank. They changed my account information and DIDN'T notify me. Also, it would not let me access my cash without any explanation as to why I have had nothing but grief from them. Consumer beware.
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October 2023 by Moshe
Terrible service.
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October 2023 by AVROHOM
Bad service.Yvonne is very unresponsive. i have emailed her a few times with documents she requested and she never responded.She simply dosen't care she is very old.Bad attitude in this branch.
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September 2023 by Jeannine M.
It's not so much the bank itself but it's the Mortgage Company. They're rude, they suck. I didn't ask them to be my mortgage company.
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September 2023 by Jennifer W.
This organization has the worst culture, poor security and absolutely no customer service after the sale. We had a massive commercial account with them which they then exposed the account number to the unsecured internet. I asked them to close and open a new account and replace my checks, which they did... but I have learned now - months later - that they refused to cover the cost of $114 for the checks and yesterday the VP even lied to me saying that I had placed the check order - it's just a nit, but you know when they start lying that they are desperate and that's not a characteristic I value in a banker, or partner of any kind. In the last week I have been reading reviews on virtually every site and the Better Business Bureau and see now that I should never have opened an account with them. Went on a referral from a friend and should have done more due diligence. It's not about the $114, it's about ethics, character, integrity, and ease of doing business... this transaction has been more hassle than necessary.
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September 2023 by Jerry W.
This is the worst bank I have ever dealt with in 65 years of banking. Their internal security procedures have holes you can drive a truck through. for example, they allowed someone who had hacked my account to establish a Zelle account ( I hadn't previously) and was creating numerous transactions that sent money to the crook's Zelle account in Texas. They rejected initial attempts for small amounts to the crook's phone number but then started to allow larger amounts through. Eventually (ten days after the first attempt) they called me to ask if another large amount was OK and I obviously said I don't use Zelle. To their credit and because it was fraud versus a scam, they reversed the transactions. I had to go to a branch to get all new accounts which I understand. Amazingly though they failed to remove the crook's Texas phone number from my profile and it was associated with my new accounts as well! Many other less dramatic examples too such as closing my ATM card before I received it after I properly authenticated my wife's card. Again, they apologized and said I would have to go to a branch to get a new card. I also bank with TD Bank and Ally and have never had a problem with either. Avoid if you can.
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July 2023 by Krista E.
I have my mortgage through this bank. They as a third party payer failed to pay insurance and now are faulting me for it. Conversations have continuously ended with disconnection on multiple occasions. There customer service is horrendous. It has been 5 months and the situation still has not been resolved and it is costing me more money every month. Do not recommend this bank for any loan situation
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June 2023 by Darryl M.
When I had a fraudulent charge on my debit card I disputed the charge & asked for a new card. A merchant asked for a letter stating that the old card was not valid so they cd issue a refund to another card or account. Customer service told me they could not write a letter, but after being put on hold said that the local branch wd send the letter I asked for. After a month of not being allowed to speak to anyone at the branch who knew about my letter I went in person & was told they had never been contacted at all. Never got letter or refund & closed account. a dishonest bank that says " F you" to customers
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May 2023 by Adrian H.
I'm so furious with this f***ing bank I made it a mission to leave a negative review.My mortgage loan switched over to this bank. All I wanted to do was check my billing statement online this weekend to facilitate a home improvement lon application and I can't do that. Apparently I don't remember my user name but both the site and the automated customer service over the phone don't allow me to retrieve that info. I have to wait and call them during business hours Monday-Friday Eastern time not PCT where I am at. I wanted to do this during the weekend when I could remember because business hours are when I'm at my most busiest. Absolutely nonsensically inconvenient. I've tried every way imaginable to retrieve the info I needed EVEN calling them during business hours! The person who helped me was supposed to send me an email with the info. I NEVER GOT IT.
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May 2023 by Marianne G.
I have been happy with this bank in the past but today was very disappointed that I got there well before 3pm and was told I could not make an international wire transfer because it was 3pm! It was not 3pm, but there was only one bank officer working and she had a line of people waiting for service. She was short, rude and unhelpful.
