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January 2024 by Nick Z.
I had no choice but to go through this lender as I was attempting an FHA assumable loan that the original buyer had purchased through this mickey mouse outfit. Patrick Santora and his staff were highly inattentive throughout the process. It was difficult to get him on the phone and he acted like I was wasting his time when I did speak to him. After 45 days of not being able to even obtain a pre qual (yes you read that right) the sellers and I agreed to mutually cancel the contract and move on. Then I get a letter the next week claiming I was denied credit due to a collection that was illegitimate and literally had already fallen off my credit report during this length process due to how old it was. This is after we submitted paperwork stating the deal was canceled and I have an 814 FICO. I can't think of a worse lending experience. Please use anybody else in this time when mortgage originators need your business more than ever.
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November 2023 by Paul B.
Biggest joke of a company I've ever seen can never get online always down Can't get ahold of anyone ever I hate them at this point
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October 2023 by Judy G.
My equity line of credit was transferred to M+T bank. They changed my account information and DIDN'T notify me. Also, it would not let me access my cash without any explanation as to why I have had nothing but grief from them. Consumer beware.
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October 2023 by Moshe
Terrible service.
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October 2023 by AVROHOM
Bad service.Yvonne is very unresponsive. i have emailed her a few times with documents she requested and she never responded.She simply dosen't care she is very old.Bad attitude in this branch.
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September 2023 by Jeannine M.
It's not so much the bank itself but it's the Mortgage Company. They're rude, they suck. I didn't ask them to be my mortgage company.
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September 2023 by Jennifer W.
This organization has the worst culture, poor security and absolutely no customer service after the sale. We had a massive commercial account with them which they then exposed the account number to the unsecured internet. I asked them to close and open a new account and replace my checks, which they did... but I have learned now - months later - that they refused to cover the cost of $114 for the checks and yesterday the VP even lied to me saying that I had placed the check order - it's just a nit, but you know when they start lying that they are desperate and that's not a characteristic I value in a banker, or partner of any kind. In the last week I have been reading reviews on virtually every site and the Better Business Bureau and see now that I should never have opened an account with them. Went on a referral from a friend and should have done more due diligence. It's not about the $114, it's about ethics, character, integrity, and ease of doing business... this transaction has been more hassle than necessary.
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September 2023 by Jerry W.
This is the worst bank I have ever dealt with in 65 years of banking. Their internal security procedures have holes you can drive a truck through. for example, they allowed someone who had hacked my account to establish a Zelle account ( I hadn't previously) and was creating numerous transactions that sent money to the crook's Zelle account in Texas. They rejected initial attempts for small amounts to the crook's phone number but then started to allow larger amounts through. Eventually (ten days after the first attempt) they called me to ask if another large amount was OK and I obviously said I don't use Zelle. To their credit and because it was fraud versus a scam, they reversed the transactions. I had to go to a branch to get all new accounts which I understand. Amazingly though they failed to remove the crook's Texas phone number from my profile and it was associated with my new accounts as well! Many other less dramatic examples too such as closing my ATM card before I received it after I properly authenticated my wife's card. Again, they apologized and said I would have to go to a branch to get a new card. I also bank with TD Bank and Ally and have never had a problem with either. Avoid if you can.
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July 2023 by Krista E.
I have my mortgage through this bank. They as a third party payer failed to pay insurance and now are faulting me for it. Conversations have continuously ended with disconnection on multiple occasions. There customer service is horrendous. It has been 5 months and the situation still has not been resolved and it is costing me more money every month. Do not recommend this bank for any loan situation
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June 2023 by Darryl M.
When I had a fraudulent charge on my debit card I disputed the charge & asked for a new card. A merchant asked for a letter stating that the old card was not valid so they cd issue a refund to another card or account. Customer service told me they could not write a letter, but after being put on hold said that the local branch wd send the letter I asked for. After a month of not being allowed to speak to anyone at the branch who knew about my letter I went in person & was told they had never been contacted at all. Never got letter or refund & closed account. a dishonest bank that says " F you" to customers
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May 2023 by Adrian H.
I'm so furious with this f***ing bank I made it a mission to leave a negative review.My mortgage loan switched over to this bank. All I wanted to do was check my billing statement online this weekend to facilitate a home improvement lon application and I can't do that. Apparently I don't remember my user name but both the site and the automated customer service over the phone don't allow me to retrieve that info. I have to wait and call them during business hours Monday-Friday Eastern time not PCT where I am at. I wanted to do this during the weekend when I could remember because business hours are when I'm at my most busiest. Absolutely nonsensically inconvenient. I've tried every way imaginable to retrieve the info I needed EVEN calling them during business hours! The person who helped me was supposed to send me an email with the info. I NEVER GOT IT.
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May 2023 by Marianne G.
I have been happy with this bank in the past but today was very disappointed that I got there well before 3pm and was told I could not make an international wire transfer because it was 3pm! It was not 3pm, but there was only one bank officer working and she had a line of people waiting for service. She was short, rude and unhelpful.
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April 2023 by Caroline .D
Very rude women working there.
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March 2023 by Teddy Brukshot
This bank location got all female workers and each & everyone them act like they have an attitude, they have very horrible customer service skills. I tired opening an account with them but because I don’t live close they won’t let me open up with them
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February 2023 by Ta'mur R.
Barbara at the branch in Orange NJ called me one day out of the blue, tried to befriend me to get information out of me about transactions that were being wired into my business account. I was rebuilding my house and my investor wired $5k increments to me numerous times. During my conversion with her I told her that I was thrown off by her questions, especially since I am a licensed, insured and bonded general contractor, was working to rebuild my personal home that had a fire. I explained in addition, that the wires came from an investor paid to me so that I could finish my home. The insurance co would not release the final check until the house was 100% complete so I had to bring on an investor. She then asked me about another investment deposit made by physical check. I told her that that person also banked with M&T and that we even got the investment document notarized at another M&T branch in NY by one of their very own personal bankers named Christine. My investor also had an account with M&T and his mortgage was with them as well. The check she asked me about was absolutely drawn off of an M&T bank account. Barbara clearly had not done her research AT ALL!!!!!! By this time I was highly annoyed and offended. Here is Barbara calling me about transactions going into my business account, not personal but BUSINESS. After explaining, I then asked her why was she calling me with these questions as if I was doing illegal business. I then asked her was her assumptions and questions legal to ask. She kept going on about the fact that she needed more information. She never asked me for documents, contracts etc at any point during our conversation. Therefore, my word is my bond. I end the call out of frustration. I enter into Barbara's branch about 2 months later. I approach the window in the lobby. The teller gets Barbara's attention because I asked to withdraw $5k. Barbara's response was, "I remember you", with a smirk. She then proceeds to tell me that she needed more information. I told her that I gave her all the information she needed. I answered all her questions so what else is there to know. I reminded her that I had a house fire and had an investor and that was that. In that very moment, Barbara thought it was a good idea to deny me access to my money and told me she was closing my account. This was pride, ego, abuse of power and an overreach. There is nothing illegal about me, my business or the fact that my house caught fire. I then screamed at her and asked how could she deny me my money. It was the slight grin for me in which I knew at that moment she was abusing her power and wanted to insert control. In anger, I told her that I would see her outside. I then go to the Brooklyn NY branch. I sat down with a banker and immediately after reviewing my account the rep said, "It's a no brainer you are handling construction of some sort, look at your purchases. You shop at Home Depot and Lowes a lot. All she had to do was just look at your transaction history for more details." I could not agree more (I was given my $5k from this branch with no issues at all). I then received a letter that M&T was closing my account on 12/15/22. Again, Barbara made good on her threat. If this does not spell law suit, I don't know what does!!
