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January 2024 by Ken S
Had a great experience. Shania Lloyd was amazing and super-helpful. Walked me through many complex transactions. I highly recommend this branch and particularly Shania.
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December 2023 by GMB BOOGZ
Today Dinisha assisted me with my auto loan. She was able to make this transaction smooth.She guided me along the way with accuracy and confidence. I would absolutely recommend anyone to MCU to have Dinisha’s support.
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November 2023 by Caleb Gilbert
David at the Ralph avenue branch is the best! He helped me with my loan and even showed me how to do a transfer from another bank. He is very helpful and most importantly, extremely knowledgeable about his systems and the MCU app. I'm glad he was there. Everything was taken care of in a very timely manner. Thank you David.
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November 2023 by fontina91
Whatever you do make sure that Shania Lloyd takes care of you at the Ralph Ave Branch. She is exemplary in customer assistance. She is lighting fast in handling your needs as well as kind, knowledgeable and with a great sense of humor. Thank you MCU in hiring this young Lady!!!!
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November 2023 by Monica Melbourne
I love the efficiency and dedication that Shania Lloyd at the Ralph branch in Brooklyn, with her customer service expertise... I was having an issue with my online banking for months and like magic she resolve it in 2 seconds way to go! Thank you so much ! shableonlinebankiaccountbanking and in less than 3 seconds it was resolveshe l is a great worker! Thank you! ? Have a great day!
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November 2023 by Thomas Lucas
On my visit today, Ms Lloyd was able to provide me with the service that I have never experienced at this Bank. It is workers like this that let customers like me keep doing business with this Bank. She is a keeper. Tom Lucas.
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October 2023 by Norma Cortez
I applied for a car loan the evening before on my cell phone and was immediately approved and the following morning a receive a call from Wendy Simmons-Hewitt ready to assist me with the process, she was extremely helpful and process my application on the same day. She is an asset to MCU, I wish there were more people as kind and helpful as her. I rate her 5 stars without reservation. Thank you. Norma
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October 2023 by Bee Adam
My representative David Grimes is the best! He was very patient and professional in helping me resolve my account issue. Thank you so much!
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October 2023 by Marie Remy
David at the Ralph avenue branch . I m really happy to have him as my Representative, he is very professional on That . I have an excellent moment with him , the way he take good care of Customer’s. I really appreciate his service.
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October 2023 by Rose Refuse
I recently had the pleasure of interacting with Dinisha Cave, a member service representative at the MCU bank branch in Ralph Ave. I must say, she provided exceptional customer service. Dinisha took her time to understand and assist me in finding a solution to the issue I was facing. Her dedication and willingness to help were truly commendable.What impressed me the most was that Dinisha went above and beyond by providing me with her email address. This gesture showed her commitment to ensuring that I had all the necessary support even after our interaction at the branch. It's rare to find such proactive and helpful individuals in the banking industry.Thanks to Dinisha’s assistance, my experience at the MCU bank branch on Ralph Ave was nothing short of great. I highly recommend seeking her out if you ever visit this branch. Her professionalism, patience, and willingness to go the extra mile truly made a difference.
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September 2023 by Gurpreet Singh
I had applied for a personal loan and needed the amount to be increased after the loan was already approved for an amount which was initially lower. Wendy Hewitt assisted me and took care of the matter. I did everything remotely including signing the loan agreement. I received my funds within the hour after signing the documents. Wendy was truly a pleasure to work with. Thank you!
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September 2023 by Michelle Uzhiyekachi
I thank God for MCU!! I’m especially taking this time to say thank you to Mrs. Wendy Hewitt. Mrs. Hewitt has a warm and kind personality. She has worked on a few loans for me even at last minute… Friday afternoon at 4pm!!. God bless you Mrs. Hewitt. She has also offered me financial advice a few times and has directed me well to achieve my financial goals. I’m blessed to have her direct 212 number. She is a great asset to MCU. Thanks Mrs. Hewitt of the George Town Branch.
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August 2023 by Jessica O.
I dealt with Dinisha at the Ralph Ave MCU Branch. I explained I was trying to get in touch with someone over the phone for over a week and wasn't getting any communication back. I went into the branch where Dinisha took care of my problem in less than week and stayed in full communication with me throughout the process. She was friendly, efficient and followed through with everything she stated she would! She was friendly and very helpful! Thank you again Dinisha for your help, greatly appreciated!
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July 2023 by Ann Hendricks
At MCU, they provide excellent service. Always pleasant and the friendly staff makes sure they accommodate your requests. Every staff is always pleasant..I'll always happy to come here. You get your funds whenever you need it. Great service.
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July 2023 by Amari Walters
The Member Service Representative I had the pleasure to work with was Alfonso Knight. Outstanding customer service skills were shown while still having the time to train a new employee. He both catered to my banking needs, while slowly explaining and showing his new trainee the ropes. I would have to say that this branch has phenomenal customer service & professionalism skills which is shown through the entire staff. The care and attentiveness taken by each staff member to ensure comfort, trust, & security is beyond expectations. A+++ !!! … I’ll always bank with this branch.