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March 2024 by DRED 24
Bunch of crooks, garbage and way overpriced
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March 2024 by Vitaly L
Quick and easy walk-in. Free parking.Reasonably fast service, friendly and knowledgable staff.
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December 2023 by Latiea Michels (TC)
A scam. Does not respect and honor federal laws when signing up for benefits through a federal program. If something is wrong with the acp program that the customer has no control over, they demand their money in full despite initial agreement, sign-up terms of conditions, sign-up terms of services, federal laws, and federal regulations. When I requested civil court they ignore my request. Instead they harrass you with text messages, letters, emails, and phone calls. They bill you late fees and unreturned product fees despite them being the first person to initiate services, first person to contact you, and bring the products to you. Also, they send someone after business hours to trespass on your land to ask questions about your account. They need to understand when someone is frustrated with services because of the law being an intervention and requests civil court this is to avoid further problems and additional liability to the company. The only way I'd talk to these people outside of the court room is through arbitration. They are not professional, moreso, standoffish, confrontational, passive aggressive, ignorant, and then get employees to play into their act, which is very sad. They will not recieve a dime from me until we go and speak in front of an official. Until then their inquiry or claim can hit my credit line like everything else does in the United States.There's a lot of scams in NYC I'm from Philadelphia. I share reviews from all around, one of my reviews has over 10,000 views. NYC is no longer low and NYC needs to change for the better. Everything, everywhere is reflected on companies reviews in Google or social media and people continue on with their petty scripts and fake approaches like there's not 49 other states that actually follows the federal laws, have great reviews, and positive intentions. New York is not lit it's actually a foreign Utopia within the United States. They need to have border patrol and visas/passports just to live in NYC. Too many scams, too many demons, too many devils, too many predators hungry for either sex or money. Very unbalanced, disturbing, weird and sexualized. Making things predatory due to lack of boundaries, knowledge, inner will, and respect in NYC. Then when I sign-up for something in other states I will actually get my human rights respected and get what I request. I gotta move out of New York. NYC focuses too much on money not enough focus on the future or futuristic growth.This response was for optimum. They wanted to ask questions. I didn't want to talk. Why? A review answers questions about a business, their services, their products, their workers, their locations/surroundings. The location of a building reflects a business and a person reflects an image of the type of services you will recieve or type of business that's being delivered. I do not entertain delusions or an individual with a hood or Non-American background. Why? Just like people don't like student nurses while being a patient in a hospital. I want my services done correctly and right the first time and first approach or I don't want it at all. The answers to all of their questions are all over Google reviews and social media. Stop harassing me. The company knows what they are NOT doing correctly. The company just doesn't care, tries to set you up, and has no potential growth...Instead of harassing evolve. Make a computer, a cellphone, or web design services or something. With unlimited Hotspot and everything on one bill & pay as you go. Certain businesses will be obsolete if they do not evolve. Scams, lies, deception is a sure way to go out of business faster than staying in business.People ask where I get my review skills from. lol I get it from the movie Ratatouille. I look for divinity or perfection because I'm a Goddess or Pharisee or Queen whichever someone prefers calling me. Things must be Holy or try to be as perfect as possible. The exact opposite is what Cardi B said "Oscar the grouch" in the song Clout-Offset.
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December 2023 by Aiden Vo
If you keep receiving unwanted commercial mails from Optimum, collect them in a big pile, shred them into small pieces and dump it at their store. It’s the same concept as them trashing your mailbox.
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December 2023 by Colleen Smith (Cece)
They raise your internet price $20/month every year. So every year you pay $240 more. It's horrible. They reward customer loyalty with higher and higher prices!
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November 2023 by Joshua Dobbs
Please help yourself to do the most affective living available to you. Optimum service can't miss.
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October 2023 by Naeem M. Wahab
Horrible Internet Service turned off the Internet service ? return the equipment. Slow down service during the day and evening.
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June 2023 by nm saidi
Usually very rough environment but my last visit was smooth.
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June 2023 by Elis
never connect this company, after a while, without your permission, they begin to write off more and more money from you, without warning and it is not clear on what basis, when you want to disconnect from the service, they will promise you a lot and deceive, and in every possible way forcibly withhold , I try twice to disable their service, they don't. don't waste your time and money, there are other services much cheaper.
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May 2023 by Ken Robertson
Charged me $160 for a service appointment they canceled. One of the worst companies I've ever delt with. They make Verizon look good!
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February 2023 by P H
The service reps at optimum were very pleasant, efficient, no nonsense. It was super easy to swap out my non working cable box for a working one &a power cable. +the line moved quickly.
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February 2023 by Allison Jones
Most times customers take the time to share the negative experience, I would like to share the high 5 star customer experience I received today at the Optimum on East 45th Street. First, there was no line and Representative Timir U and Andrea G definitely understood the assignment. The patience and knowledge was remarkable and for that I wanted to share. I was expecting different because of what I was told before coming, and boy was I fooled. I say that to say, create your own experience. Good customer service goes a long way and negative goes even further. Keep up the good work Timur and Andrea.
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January 2023 by robert reiss
Optimum is a disgusting company with terrible service. I had no choice for many years and endured many years of bad service and service interruptions. I finally was able to get Verizon FiOS, which has been amazing. In order to cancel, they would not let me do it on the website I had to call they disconnected me and hung up on me five times. It’s been already 6 hours that I’ve been trying to cancel and they won’t let me. Stay away stay away stay away. (That’s call #5 or 6)
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January 2023 by David Mark B.
I need to separate my negative feelings about Optimum in general from this review of the Optimum Brooklyn facility. While it is a trek[subway + bus] to get to Optimum Brooklyn; the neighborhood is safe, the facility is secure & clean, and organized. The staff [Devon?] was cooperative, understanding, and informative --not at all like Optimum's pathetic customer service or 'troubleshooters' that we encounter by phone. At the facility, all customers [even those fed up and leaving Optimum] seemed to leave with various degrees of satisfaction. I was there to swap out my router, which went smoothly.
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December 2022 by Y. M.
Great customer service. Great rates.They came down 3 months ago to fix something in the internet modem. The guy was nice and quick. I was highly impressed.This company is worth every penny!
