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September 2023 by Muhammad U.
It says open but it's not open today 9/25 SMH I had to drive 3 miles to go there but in the app it says open till 7pm but it's closed
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August 2023 by Google user
The staff is always friendly, with a constant smile and willingness to assist. I genuinely appreciate their hard work and dedication. Throughout my experience, I have never encountered any issues or misplaced packages. This shipping service is truly exceptional and consistently reliable.
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July 2023 by Oleg Smirnov
The staff is always friendly, with a constant smile and willingness to assist. I genuinely appreciate their hard work and dedication. Throughout my experience, I have never encountered any issues or misplaced packages. This shipping service is truly exceptional and consistently reliable.
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July 2023 by Thomas B.
Convenient shipping center for most major carriers. Always been quick and easy for me. Not sure where the negative reviews are coming from--sometimes they are a little busy with a short wait but no fault of employees. They do charge for USPS and printing services (better to use library if u want to save $), but the markups are usually worth the convenience imo.
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July 2023 by Annabella Gutman
Terrible services!!! I had my sister send my suitcase from nyc to LA and it got missing , a very expensive suitcase with a lot of very valuable items in it.They didn’t refund my money or care to find the suitcase or even providing me my insurance information for the suitcase .They didn’t know how to be honest and deal with me as a client and they knew how important my items are.They thought I forgot about it and tried to keep my money.Then they refuse to communicate with me with all along they have been communicating with me and just didn’t help me solve the issue.I didn’t get my money almost $500 for shippingMy insurance informationMy refund of the insuranceDONT RECOMMEND THIS BUSINESS!Untrustworthy!I tried to solve the issue with them by saying please send me an email with updates of my case and they refused as I have been communicating with the owner all along.Didn’t get my shipping moneyDidn’t get my insurance information from themDidn’t get my $500 from the insuranceAnd overall extremely bad service with no care for their clients needs!Bad bad bad!!!!!!
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July 2023 by Jeremy Osorio
Friendly and trustworthy staff! Would definitely recommend!
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June 2023 by Annabella G.
Terrible services!!! I had my sister send my suitcase from nyc to LA and it got missing , a very expensive suitcase with a lot of very valuable items in it. They didn't refund my money or care to find the suitcase or even providing me my insurance information for the suitcase . They didn't know how to be honest and deal with me as a client and they knew how important my items are. They thought I forgot about it and tried to keep my money. Then they refuse to communicate with me with all along they have been communicating with me and just didn't help me solve the issue. I didn't get my money almost $500 for shipping My insurance information My refund of the insurance DONT RECOMMEND THIS BUSINESS! Untrustworthy! I asked them to please send me an email with informations and updates as that's how we have been communicating and they REFUSE. DONT TRUST THEM AND WILL NEVER USE THEM ! Lost lots of money And my valuable suitcase And they refuse to provide me my insurance information that I paid for. TERRIBLE SERVICE
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May 2023 by Avi Maslow
Always kind and always willing to help you out. BEST PLACE TO SHIP THINGS OUT. The workers are literally the best and deserve a raise. Whatever they’re getting paid isn’t good enough! Truly the best workers
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November 2022 by sara Sara
Long lines , rude employees I’ve waited in line a long time! Someone else comes in and they go ahead of me. I shipped an expensive electronic item over $1000 from outside box according to tracking it never left the store I tried tracking , calling fed ex thy gave me hell took me months to resolve with fed ex. A1 shipping by Nostrand Ave R - 2920 Ave R has nicest employees quick service , always parking in front, reliable and they are not the mask police.
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October 2022 by Robert Kozlenko
I've been using Outside the Box shipping for many years and have always received great service, helpful staff, and have never had an issue. Thus I am surprised as to what happened with my last package.This past Sunday 9/17, I needed to mail a merchandise return to a known vendor that deals with expensive goods. The package was relatively light, in a white bubble envelope, with a FedEx Express label. I arrived at Outside the Box shipping between 12p and 1p, probably in the first half of the hour. The store was busy with many packages lined up to be shipped out. An employee approached me and asked me if they could help me, and I said I needed to ship my package, it was prepaid with FedEx. The employee took my package and said thanks, you're all set. I usually ask for the package to be scanned in so I get a receipt, but not always. I've used this business for many years and have never had an issue. I decided to risk it and not insist on a scan receipt. I said thanks and went back home.I noticed later that night (Sunday) that the package had not been scanned in by the store, but I assumed it would be by FedEx the next day during pickup, as the store website states there is no Fedex pickup on Sunday.On Monday evening I noticed there was still no scan, but waited until Tuesday morning, where I sent a message to the business, asking for assistance, to see if the FedEx pickup was late, or if they could check to see if my package was sitting on a shelf or something. No one ever replied to my message through their website. Tuesday afternoon I also called the store and asked the person who answered if FedEx had come to pickup packages. He confirmed they had and assured me that it sometimes takes a few days for the scan to show up and to check again the next day.On Wednesday (yesterday) I found the store's email address and this time emailed them instead of sending a message using their website form. Again I asked for any assistance and to see if the package was sitting somewhere in the store. Again no response.Yesterday in the afternoon I called the store again and asked for assistance, I provided all the information above, what the package looks like, when I came in, etc. The person on the phone was polite, checked their computer systems and claimed that it was never scanned in their store. I of course agreed (my mistake for never getting that scan), and again asked if maybe the package was sitting somewhere, or maybe it fell under something? The employee explained that it was not there and after this amount of time everything would have been shipped out. The employee then confirmed that FedEx scans the packages when they pick them up. Finally the employee said that he recommends that next time I ship a package, to make sure I get it scanned. Good advice.So currently I have a missing package, Outside the Box Shipping states its not there, FedEx states they never got it. I have no proof because I didn't insist on a scan. Luckily I reached out to the vendor, explained the situation and they are sending me a replacement product. I do not know what happened to my package and who is ultimately responsible, FedEx or the store. I am disappointed, and am writing this review to bring attention to what happened. I highly recommend that if you drop off a package, get it scanned with a receipt.Update 1:Sergey, the owner reached out to me a bit after I posted this review and was very nice and polite with me. They confirmed on camera that I dropped off the package, and it had been scanned in their systems. An employee may have mis-keyed my tracking number when I gave it to him yesterday. Sergey admitted fault for the situation, and explained that the package was missorted, dropped into a FedEx ground outgoing and not FedEx express. He has promised to reach out to their FedEx partner to get them to get the package to the right place. I appreciate the assistance and am updating the review because the service is really top notch. Hopefully this will resolve itself shortly.Update 2: Tracking is active, package is in Newar
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September 2022 by chesky sussman
A real pleasure to deal with. Excellent service and people.
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September 2022 by Claude Regis
Andrew was very helpful and professional. I was in and out of my I9 appointment in less than 10 mins.
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September 2022 by Rob Perelmuter
I needed to ship some items to my son overseas. The person that helped me at the store Stephanie was very helpful and very knowledgeable and made the process very easy. I would highly recommend using them.
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August 2022 by Jasur Narziev
When moved to this neighborhood visited first time for package drop off,service was really quick and it took less then minutes,Staff is amazing.Thank you so much guys. Now your customers +1???
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August 2022 by Judith Mordechai
This place is amazing! Every staff member is so helpful and friendly. They are so patient and accommodating! I go there often and have a pleasant experience every time.
